Destination Nissan

This was my 3rd visit to your service center for routine work. The young man who helped me had only been on the job for 7 days but did a good job. I'm still not clear why it takes 2 hours for an oil change work. The young man who helped me had only been on the job for 7 days but did a good job. I'm still not clear why it takes 2 hours for an oil change and that is why I'm I don't feel like the service overall is "great". In the past with other service centers I was able to be in and out w/i an hour for a simple oil change. I did have a couple of other things done but each time I have been there the time frame has been the same. Loving my new car though. Not really happy about having to log in to complete this survey though. The name I have checked in the Employee worked with is not necessarily accurate because I cannot remember his name. More

From the phone call to schedule, to the call by 9AM THE NEXT MORNING AFTER EVENING DROP OFF (with all the information I needed to proceed!!) I was impressed! They even asked me what time I needed my car by NEXT MORNING AFTER EVENING DROP OFF (with all the information I needed to proceed!!) I was impressed! They even asked me what time I needed my car by, and then drove my car up for me instead of me having to walk around back and find it which was the old way! I need rear brakes now, had front done and will consider it, the only hesitation is that the labor was $170 and the parts $70...so it really is pretty expensive labor compared to other garages. Nice work team! Anne Ryan More

Had an awful accident and thought my car was totaled. Steve and the boys in the body shop made sure everything was beautifully repaired and did it with quality using exactly what the other guys insurance Steve and the boys in the body shop made sure everything was beautifully repaired and did it with quality using exactly what the other guys insurance covered. Very happy with Albany Dodge as a whole. Excellent service. More

Joe was an absolutely great person to work with. He was a fantastic salesman-very knowledgable and has personality plus. We thouroughly enjoyed our experience at the special sale in rhe K-Mart lot & can ho a fantastic salesman-very knowledgable and has personality plus. We thouroughly enjoyed our experience at the special sale in rhe K-Mart lot & can honestly say it continued straight through to the showroom. Again KUDOS to everyone!!!!! More

Good experience. Not pushy, but not aloof either. Price was MSRP. Spare key missing on delivery. I would recommend this dealer to anyone interested in buying a Dodge vehicle. was MSRP. Spare key missing on delivery. I would recommend this dealer to anyone interested in buying a Dodge vehicle. More

We had a wonderful experience at Albany Doge. The customer service is excellent. Our salesman, Kyle Ohlidal, made the experience so easy. I would certainly recommend this dealership and sales perso customer service is excellent. Our salesman, Kyle Ohlidal, made the experience so easy. I would certainly recommend this dealership and sales person to friends and family. More

We returned to Albany Dodge as a loyal customer to be disappointed that we spent over three hours at the dealership for antics. The truck we were looking for we were told was not on the lot, when indeed disappointed that we spent over three hours at the dealership for antics. The truck we were looking for we were told was not on the lot, when indeed it was. Then when asked for a test drive, we were brought a totally different upgraded truck. Then after being lowballed on our trade in and being told initially on the phone the truck price would be in the high teens and after MUCH dickering we were still nowhere near that number. We have done our homework and know the games. We have since purchased a Tundra and got an awesome deal along with exceptional, fast service. More

IT WAS TIME FOR MY SON TO GET A CAR. SINCE I GOT MY CAR FROM VINNY AND HE WAS GREAT, ME SON REMEMBERED THAT AND WANTED TO WORK WITH VINNY FOR HIS. VINNY FOUND THE PERFECT CAR FOR HIM AND WE GOT IT QUICK AN FROM VINNY AND HE WAS GREAT, ME SON REMEMBERED THAT AND WANTED TO WORK WITH VINNY FOR HIS. VINNY FOUND THE PERFECT CAR FOR HIM AND WE GOT IT QUICK AND MY SON LOVES IT. VINNY WAS GREAT TO WORK WITH AGAIN!!! More

Car #1 purchased as a "certifed pre-owned" dodge. Has several problems, all of which were repaired at no cost within a reasonable time. Car #2 purchased new from another dealer, had several dodge. Has several problems, all of which were repaired at no cost within a reasonable time. Car #2 purchased new from another dealer, had several sensor type failures, all of which were repaired at no cost however it took 3 weeks to get parts and to make the repairs, which was a major inconvenience. Albany Dodge did arrange for 6 days of a rental car which helped. Hasd I purchased the car from Albany Dodge, I would have been more insistant on a loaner car. More

I purchased a 2011 mini van in May. Mid July a check engine light was on. I waited 2 weeks for the part to come in ...called...no one ever ordered it. Waited another 2 weeks, called again...was put off engine light was on. I waited 2 weeks for the part to come in ...called...no one ever ordered it. Waited another 2 weeks, called again...was put off 2 more weeks for service appointment. First off all, why does a virtually new vehicle need major service? And second, why so difficult to get an appointment? **I also had to fight for a rental car to be covered! Tony was very helpful in this matter. I still had to hold my ground though, should not be necessary. Of note I still had to pay car insurance & provide my credit card. Overall service was Fine, timely, friendly. I think I am more disappointed in my purchase than anything. My 02 Ford SUV ran better at trade in than the 2011 Dodge. Too expensive for such poor quality! More