Destination Nissan

Frustrating and Exhausting To start, I ended up here because I received a pre approval offer from Capital One Auto Finance and was called by Eric the finance manager to come in. To start, I ended up here because I received a pre approval offer from Capital One Auto Finance and was called by Eric the finance manager to come in. I made an appointment and upon arrival I was told that he was with another customer, but George was going to help me pick a car. I stated that I had some budget concerns but it was brushed aside. I picked a car and waited 2 hours while insurance was finalized among other things I guess. Eric was finally able to see me and to my surprise there was a sticker price well above the MSRP and a payment over $140 more than I could afford. When I decline the offer he acted shocked and said "I just can't believe this". He proceeded to offer me free car washes and oil changes and acted as though I was an idiot for not accepting. I left when he started pounding his fists and shouting that I couldn't get a brand new car for what I could afford. Ok no problem. I walked out. George followed me as he was very eager to make his sale considering her needed to sell one more car this month to make his bonus. (Or so I was told). He urged me to wait for John, his manager who wanted to speak to me. While I was waiting, Eric bursts out and starts shouting offers. In. The. Parking lot. I was mortified. Here were people shopping for cars and such and this guy is screaming offers at me. I have never been so embarrassed. Once again I tried to leave and George urged me to stay. I met with John and we agreed on a price within my budget. As I was getting inspecting my purchase, I noticed a scratch in the front bumper. My real complaint comes with the fact that the car I bought was damaged. It was agreed before the purchase that this would be repaired. I made an appointment to get my car fixed and was informed the dealership would need it for a few days. I inquired about a rental as I live about 1/2 an hour away and would need to drive to work. I was told this needed to be set up with sales, as there was no indication for a rental on the fix it ticket. I left numerous voicemails, emails and text messages for my sales guy, George, none of which were returned. I missed my service appointment because I had no gaurentee I would be able to get to work. I am floored. I saw him while dropping my car off and he acted as though he hadn't received anything. I asked him to please try and arrange a rental for me. He still hasn't called. I ended up seeing him in the parking lot later that day and asked about my numerous messages and he pretended he had been so busy that day that he hadn't look at his phone. He told me he would call the next day and try to get me in with hertz. He never called. The real kicker? Because my credit isn't great, I was thrilled to get an approval for Capital One. But I wasn't financed through them, but through Nissan itself. After my credit was run. Eleven times. 11 hard inquiries to get me "the best offer" when then only one I was really approved for was through Nissan. So John you can keep your free car washes (I was offered free car washes in exchange for a good review) because this has been one of the worst experiences in my life. I have never felt less valued as a customer. Maybe if I had brought a man with me or was able to purchase a fancier car I would have had the courtesy of at least a call back from one of the three people I had left messages for. More

New Car Purchase George helped me find the right card for my budget and my needs. I felt like I got a good deal. The staff was friendly and courteous. George helped me find the right card for my budget and my needs. I felt like I got a good deal. The staff was friendly and courteous. More

Tried hard to please but charged for failed service attempt. The service was efficient and courteous and their work overall was very good. However, I had been sold a keyfob by a third party that was the sole p The service was efficient and courteous and their work overall was very good. However, I had been sold a keyfob by a third party that was the sole purpose for my visit to this dealer. The service rep. accepted this and told me how much it would be to program the car to use it. He, like me assumed it was the right part for my car. 2 hours later he gave me a call to let me know that he felt the rear shocks needed to be replaced on the car, and despite a higher price than a local shop would charge for this service I agreed to the additional work (around 450 with alignment). The following day he called me to tell me that the keyfob I had gotten from an outside source was not compatible with my vehicle. Maybe this is a better thing to investigate before you agree to do service? I accepted this as my issue and left without the only thing I really needed done to the car being completed. However, despite getting 450 for the shocks, another 2K (his estimate) for recall work, they decided to also charge me $85 for the failed programming. I take responsibility for it being my part, but 2 things will keep me from going back. 1. why would Nissan make keyfobs so similar on their surface that a service tech cannot tell you by looking at them that they are for different vehicles? 2. after taking more than $2500 in service fees for my visit, why would they not comp the failed attempt to program the FOB. They charge an hour of service to plug in a computer and try to program, I am suspect that it takes that long. More

Great experience at Destination Nissan I recently had to purchase a vehicle for my business and was referred to Destination Nissan, and specifically George Bliven, by a family member. I wa I recently had to purchase a vehicle for my business and was referred to Destination Nissan, and specifically George Bliven, by a family member. I was not disappointed in the customer service, professionalism, and dedication. In fact my expectations were exceeded. I had very specific needs for my vehicle and George was determined to find me the best vehicle within my price range for my needs. I will need another vehicle in 2 years and will go right back to Destination Nissan, and George when that time comes. More

Disatisfied Customer Floor mats were missing, no window sticker, chipped paint, promo item not as promised. Salesman was the only 5 star! Mats and sticker were provided l Floor mats were missing, no window sticker, chipped paint, promo item not as promised. Salesman was the only 5 star! Mats and sticker were provided later, but had to ask for them and go back to dealer. Chip was repaired to my satisfaction. More

Courteous and professional Bought a Nissan Rouge. Staff was very courteous and professional. Got a good value for our trade and hope to do business there again in the future. Bought a Nissan Rouge. Staff was very courteous and professional. Got a good value for our trade and hope to do business there again in the future. More

Friendly place to go! Great place to do business with, my deal was made within two hours, The sales person had a great personality, thank you for a great experience!!! Great place to do business with, my deal was made within two hours, The sales person had a great personality, thank you for a great experience!!! More

Easy buying experience, patient general manager and salesman After visiting several other dealers (five), looking for a midsize SUV to trade for my Murano (BMW, Mercades, Subaru, Jeep, Infinity) Michael Hernande After visiting several other dealers (five), looking for a midsize SUV to trade for my Murano (BMW, Mercades, Subaru, Jeep, Infinity) Michael Hernandez was willing to work with me (an extremely hesitant, indecisive buyer) and patiently found a car and price that suited me. He patiently listened to and heard my desires and dislikes as we discussed my purchasing a new Murano versus a used Murano. After getting nowhere but knowing what I wanted and what I wasn't willing to sacrifice, Michael suggested I test drive the new Rogue. I had tried one in 2011 when I purchased my Murano and was not impressed, so I wasn't excited about his suggestion but figured I should humor this salesman who for 3 days had put up with my texts, changes of mind, and last minute test drives. After pulling out of the dealership in the new Rogue I found myself admiring its comfort, the way it handled, its visibility, and so on. Suddenly, I realized I didn't want a new Murano after all, this Rogue was a much better fit for me and my needs-- both superficial and financial. What my lengthy narrative boils down to is this- Michael Hernandez and his sales staff know their product. They listened to what I had to say and matched me with the vehicle that best suited my needs and desires. I have been recommending them to everyone and can't say enough good things about them. Thank you Michael and Brian! More

Thanks! I had a great experience when I went in for service of my Nissan. They made sure that it was an easy experience. They let me know exactly what was goi I had a great experience when I went in for service of my Nissan. They made sure that it was an easy experience. They let me know exactly what was going on and explained everything to me. Very happy with the service. More

The Only Nissan Place Had my Murano serviced at Destination ...again..and again...and again. Always had great experience. Service done quickly and properly. My car always w Had my Murano serviced at Destination ...again..and again...and again. Always had great experience. Service done quickly and properly. My car always washed and ready for me right after service. Great atmosphere at the waiting area. And most of all employees of Destination Nissan. I've worked with few service writers and managers, and they made sure my car was checked and fixed only for problem it had. I never felt pressured. I want to point out Ed in Service, who made service at this shop courteous and professional. Great place. I won't service my car anywhere else. More