Destination Kia - Service Center

When we purchased the car the sales person did not go over anything about the car when we picked it up. I received a phone the next day stating that I had the wrong gas cap on the car. I asked if I could over anything about the car when we picked it up. I received a phone the next day stating that I had the wrong gas cap on the car. I asked if I could just stop in the get the new cap with out the car and they said yes. When I went the next day to get the cap they said that they needed the old cap back! It was the day before Thanksgiving and I was going out of town so I told I would bring it to them the next Monday. I live about 40 min from the dealership and it cost me time and GAS!to make so may trips for a mistake they made. When I dropped off the cap I asked about going over the car we me and they said that they would do it at the first service. I made an appt for first service a month later. My husband brought the car in.... they had the car less than 20 min. and claimed they checked 40 things and changed the oil! They then charged my husband over $30 for the FREE service and we received no FREE CAR WASH. My husband waited 20 more min. but no sale person ever came to explain anything to him so he gave up and left. When I called and asked why there was a charge for the FREE SERVICE they said that they no longer honored that promise!( after sending me an Email stated it would be free) I requested a refund and they said I needed to fax them a copy of the email.I used the fax number on the top of the invoice and tried 8 times with out getting through ( line was always busy) I call the dealership and was transferred to a person who had no clue what I wanted and he hung up on me. I called again and was given another fax number to use. I am now waiting to see if the refund comes through on my credit card. Needless to say we have not had a very good experience with Advantage Suzuki service dept. More

I came in for an oil change and explained to the service advisor I needed to get back to work. He gave me a time frame of 45 minutes and had the car ready in 30! I was very impressed with how quick and thor advisor I needed to get back to work. He gave me a time frame of 45 minutes and had the car ready in 30! I was very impressed with how quick and thorough a job they did. They were honest and told me my tires didn't need to be rotated until next visit. Most dealerships would have done it then just to make money. A++ service! More

This dealer has good vehicles, good price and nice staff. I would buy another vehicle from this dealership. And I would recommend them to friends and family. I would buy another vehicle from this dealership. And I would recommend them to friends and family. More

hi both Alex in service and Rob in parts are great to hi both Alex in service and Rob in parts are great to deal with i usually don't fill these things out but both Rob & Alex were super to work with t hi both Alex in service and Rob in parts are great to deal with i usually don't fill these things out but both Rob & Alex were super to work with thanx for asking Dave D Schahticoke More

As always, Advantage Suzuki was very accomidating for the timing of my oil change. I was in, and , out quickly. And the staff was very friendly. I have enjoyed every aspect of my buying, and service experien timing of my oil change. I was in, and , out quickly. And the staff was very friendly. I have enjoyed every aspect of my buying, and service experiences there. More

Very Pleased wih the service. Very Friendly staff and I was out quickly. I also like that the infomation on the 16 point inspection is included and find it helpful. Keep up the great work. was out quickly. I also like that the infomation on the 16 point inspection is included and find it helpful. Keep up the great work. More

After shopping around found the best deal here. Salesperson was very friendly and helpfull. I found the service dept to be very good. Would recommend his dealership to anyone. Salesperson was very friendly and helpfull. I found the service dept to be very good. Would recommend his dealership to anyone. More

The service departgment was great in fixing catgalytic converter The guys were friendly and the repair was not an issue they were attentive and polite and car was done quickly. converter The guys were friendly and the repair was not an issue they were attentive and polite and car was done quickly. More

This dealership was very helpful when I purchased my car back in Sept and wonderful with the first oil change and installation of a few extras I had requested. I highly recommend them. Thanks! back in Sept and wonderful with the first oil change and installation of a few extras I had requested. I highly recommend them. Thanks! More

I'm a laid back guy and I actually hate to leave a negative review, but wasting 3 hours of my time to date, plus another hour or two when they -hopefully- decide to fix the issue is unacceptable. That negative review, but wasting 3 hours of my time to date, plus another hour or two when they -hopefully- decide to fix the issue is unacceptable. That, and being lied to about a repair being done. If anyone likes being lied to, skip this review. I have a brand new car with an uncentered steering wheel delivered to me in that comdition. not a big deal, just requires an alignment with wheel centered (which I told the service dept when I brought it back the second time that day, after consulting a mechanic friend on what the issue might be). Unfortunately the service department doesn't want to do simple adjustment. Even though i was told it WAS fixed on second visit (first visit they blamed it on tire pressure). It either is identical or worse, thus, most likeky no repair was actually done. Not sure what they did for the second hour they had the car? This is worrisome as I am a repeat customer and have a legitimate issue, not some random creak or rattle. all you have to do is drive the car for 1 minute down a straight stretch of road to notice it, and good luck not noticing it. If they did make adjustments and it is still that far off than there is a bigger issue with the front end. And the car shouldn't have been returned to me as fixed. My fear, and thus the review, is if I cannot trust them to make a basic repair on a week old car, can this service department be trusted with anything more serious? More