Destination Kia - Service Center

I purchased my car at Lazare Kia. When they closed, someone told me to go the other car dealer that claims to be "HUGE" (we all know who that is, right?). Well, they literally tried to cheat me by tel someone told me to go the other car dealer that claims to be "HUGE" (we all know who that is, right?). Well, they literally tried to cheat me by telling me that my transmission needed to be flushed - - even though my manual says it is not needed until 100,000 miles if ever. At the time, my car only had about 15,000 miles on it! They must try to sell this to everyone because they even handed me a written brochure with it listed as one of the service milestones. So that should make me believe I needed it, right? No. I called the actual Kia manufacture and they said my car did NOT need a transmission flush. I never went back to that less than huge dealer. I found Destination Kia and I'm never going anyplace else. Every single experience I have had has been positive and cost effective. Last summer, their shuttle driver even took me to a golf course so I could play in my league while they were servicing my car - and then promptly returned for me 2.5 hours later. Yesterday, I had another exceptional experience. Sean was super polite and very friendly. I left my car and went to take a walk. He called me to tell me I needed new windshield wiper blades - they would cost $20 and no charge to install. He wanted to know if that was ok? WHAT???? You mean they are not going to cost me $45 and $15 to install? Yes, that's fine Sean, thank you! Car was washed and Sean finalized the payment and sent me on me way. You folks are doing a great job and I tell everyone about your service. Please continue to keep your costs fair and your service great and you will have a life long customer. Thank you! More

Rick grugan Rick was extremely helpful and took extra time to help me with an issue I was having with my blue tooth device. He spent extra one on one time with m Rick was extremely helpful and took extra time to help me with an issue I was having with my blue tooth device. He spent extra one on one time with me More

I stopped in for a minor problem, was able to get it fixed and got my 45k Service Checkup as well as a Transmission Flush all without a prior appointment. Pat was very friendly and knowledgeable. I w fixed and got my 45k Service Checkup as well as a Transmission Flush all without a prior appointment. Pat was very friendly and knowledgeable. I would have never guessed it was his first day on the job! More

Great visit once again. Samantha totally understood the long list of items I brought to be checked/serviced and my concern that the car (Kia Optima) be completely checked over for a long trip we would be long list of items I brought to be checked/serviced and my concern that the car (Kia Optima) be completely checked over for a long trip we would be taking that week. I bought a Suzuki from your dealership and always have it serviced there but when you changed to Kia, I changed from the other (you know which one) dealership I took it to and now bring this car to you also. Great service, and advisor was very knowledgeable More

I like professionalism when that standard helps customer to feel that they are in one family and should feel proud to be. Thanks KIA...well improvement. I am really happy this time. Specially thanks to Sam to feel that they are in one family and should feel proud to be. Thanks KIA...well improvement. I am really happy this time. Specially thanks to Sam Hart as she not only went through all my car servicing related issues on the day of servicing but also her suggestions were really awesome and saved my money. This is why I will go back to KIA again and will recommend also to my friends and colleagues. Thanks More

Car alarm system notiified a tire rotataion was necessary. Only a few minuutes of giving information to serive rep did he tell me that they checked it out and beacuse I just had a rotation last necessary. Only a few minuutes of giving information to serive rep did he tell me that they checked it out and beacuse I just had a rotation last Oct. one was not needed. However, I discribed what I thought was an uneven ride and the agreed to test drive it. Fortunately, they felt everything was fine . There was no charge for this sevice. More

I found the employees at the Destination Kia Service Center to be very accommodating. Sam was very helpful, and she kept checking the status of my car and updating me as I waited. Everyone was friendl Center to be very accommodating. Sam was very helpful, and she kept checking the status of my car and updating me as I waited. Everyone was friendly and the waiting area is very comfortable. More

Four times I have been told one thing on the phone only to find a totally different story when I arrive at the dealership concerning service. Apparently the people here do NOT communicate with each other a to find a totally different story when I arrive at the dealership concerning service. Apparently the people here do NOT communicate with each other and just say whatever comes to mind to satisfy the moment. Totally disgusted with the service I received and will never go back there for service or to purchase a new car! More

On 2/21, I went to Destination Kia for the first time. Rick Grugan, my advisor, was outstanding. He got me in and out fast, explained what was done and was very courteous and professional. Good job, Rick. Rick Grugan, my advisor, was outstanding. He got me in and out fast, explained what was done and was very courteous and professional. Good job, Rick. I will be back Bruce Hislop Troy, NY More

Great and fast service! I was in and out in 30 minutes AND my first oil change was free. It doesn't get any better than that! AND my first oil change was free. It doesn't get any better than that! More