Destination Kia - Service Center

Service I had a great experience with your service department. People were friendly. The service was timely. Car was washed. I would not hesitate to recom I had a great experience with your service department. People were friendly. The service was timely. Car was washed. I would not hesitate to recommend your service to anyone. More

15k service This is my second time getting the car serviced. Drop off, check in, pickup all done in a timely matter. I would recommend this site for service. This is my second time getting the car serviced. Drop off, check in, pickup all done in a timely matter. I would recommend this site for service. More

Great Service Destination Kia Service Center provides excellent customer service. It's the best I have seen so far from any KIA Service Center and I have been to s Destination Kia Service Center provides excellent customer service. It's the best I have seen so far from any KIA Service Center and I have been to several. This is the third KIA that I own and though I did not buy it from Destination KIA, I wouldn't take it anywhere else to be serviced. When I am in the market for a new car, I will most likely buy it from them as I have a few friends that have and are happy with the deals Destination provided them. Rick Grugan is a great Service Coordinator. He worked at the dealership I bought my car at and though I was not happy with the service I received there (by the mechanics and the Service Manager), he was always going above and beyond to ensure my vehicle was returned to me in perfect condition and my concerns were addressed. I left that dealership two years ago and went to Lazare then to Destination after Lazare closed. I was happy to see Rick had joined the Destination KIA service department when I dropped my car off for an oil change one day. He always explains the service my car needs, never forces any additional services that are not necessary, and listens to any concerns I may have regarding my vehicle. Rick continues to go above and beyond to ensure Destination KIA's customers are satisfied with the service they receive. As long as the service continues to be excellent, Destination KIA has a customer for life. Thank you! More

Rick Grugan Rick displayed the attrributes of what every customer's experience with quality service should be! He presented himself professionally, was friendly, Rick displayed the attrributes of what every customer's experience with quality service should be! He presented himself professionally, was friendly, accommodating, and took the time to explain what needed to be done. He made me feel like he really did care about the customer; unfortunately, not something that is abundant in today's world. I would recommend going to Destination Kia because of my experience with him! More

Service Seam Spofford Customer Service and Knowledge was amazing! Have to say best of all other times I've been there for service just went above and beyond f Seam Spofford Customer Service and Knowledge was amazing! Have to say best of all other times I've been there for service just went above and beyond for me. Suggested I needed the 30,000 milage check so I did it! Wait time was not bad at all I was only scheduled for an oil change but his friendly and exceptional customer service and reliablity helped me make my decision to do the 30,000 milage ch on my Kia Optima! More

Service I came in for repair of the back up camera on my Kia Optima.The camera was working intermittently. Kenny was great. He immediately knew what the probl I came in for repair of the back up camera on my Kia Optima.The camera was working intermittently. Kenny was great. He immediately knew what the problem was and fixed it. NO CHARGE! This is a terrific dealership. Best service department! Efficient, friendly and they really want their customers to be happy. More

DaveD This was my second or third service visit to Destination KIA. This visit included the 45,000 mile check up to my Optima. As with my earlier experien This was my second or third service visit to Destination KIA. This visit included the 45,000 mile check up to my Optima. As with my earlier experience this visit was very pleasant, professional and expeditious. I don't regret my decision to purchase the Optima in 2011 as its been a great car that's fun to drive. I'm new to the Albany area and I can say I'm very pleased with the service provided by the Destination team of professionals. Rick Grugan did a great job to understand my concerns, set proper expectations for me and kept me informed as the service was performed. Service was completed as promised and the car was delivered washed when I picked it up. Excellent job. I also need to add to my review the excellent service provided by Mark Vandenburgh providing courteous drop off and pick up from my office. This allowed me to be productive during the service visit which is another benefit I realize when working with Destination. Thank you very much! More

great service I found Rick very gave very personal service. I was please with the quickness of the service that i received. This was my 4 th vist to the service s I found Rick very gave very personal service. I was please with the quickness of the service that i received. This was my 4 th vist to the service shop and will be back. More

Kia Destination Experience I had to have a 45,000 mile check, an inspection and low and behold a rear brake job on the Kia Spectra. We were met by Kenny who courteously greeted I had to have a 45,000 mile check, an inspection and low and behold a rear brake job on the Kia Spectra. We were met by Kenny who courteously greeted us and pulled the car in for service. He explained everything clearly and efficiently, as well as the associated costs. The waiting area was clean and bright, and the magazines were from this decade. There was freshly made coffee which was just what I needed at 7 AM. It was as nice an experience as any car maintenance one could be! DB More

Never will buy a car here again Went for a sefvice and one of the sales men got into an accident with my car in the parking lot. This is my 4th time going back to fix damage that THE Went for a sefvice and one of the sales men got into an accident with my car in the parking lot. This is my 4th time going back to fix damage that THEY caused. Received the car back multiple times with even more issues then I went there with. There was no compensation and the associates were not at all apologetic toward their mistakes. I will never buy a car from here ever again. Having a brand new car that has been in the shop 7 times in 8 months is beyond xxxxxxxx. More