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Destination Kia - Service Center

Albany, NY

4.5
2,728 Reviews

2,728 Reviews of Destination Kia - Service Center

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August 14, 2020

The service department is top notch. I am always greeted with a smile. The shuttle driver is friendly and after a couple rides to my home he always remembers where I am going. More

by WHEACOX1
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Petri
Aug 17, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review! It was a pleasure to work with you and we wish you all the best. Thank you for choosing Destination Kia! Take care!

August 14, 2020

We always feel they do their best. We are very happy with their service. We never feel like we are being ripped off and they usually are able to give us a discount. More

by Missy
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review! It was a pleasure to work with you and we wish you all the best. Thank you for choosing Destination Kia! Take care!

July 02, 2020

They are scam and the biggest liars. I don’t recommend this dealership to anyone. My lease car came with free oil change until 36k. Service use half synthetic oil which is totally fine cuz this is what my More

by Nick
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Whitbeck
Jul 06, 2020 -

Destination Kia responded

Nick, thank you for taking the time to leave us a review about your recent service experience. We are disappointed to see that you had some trouble with your recent visit and we apologize for falling short on offering an outstanding experience. We would very much appreciate the chance to discuss this experience in further detail and find out what happened at your convenience and refund the $40 difference. Please reach out to our Service Director, Tom Mulvaney at 518-482-0500 x2202 or via email at tmulvaney@destinationkia.com. Thank you.

April 29, 2020

Awesome Job! After several bad experiences at the Kia dealership I purchased my Kia Soul from, I was hesitant to go back to them when my engine started to make noi More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Destination Kia responded

Rachel, thank you for taking the time to leave us a review about your recent time with us! We appreciate you stopping in to see us and we ask that you please reach out to our team if we can be of further assistance to you or your Soul in the future. Until next time, take care and stay healthy!

April 07, 2020

There was a factory issue with my Telluride that needed to be repaired and repainted. After 2 1/2 months, they brought my vehicle in and claimed to “repair” it but made the issue worse. After being blatant More

by Autotech
Recommend Dealer
No
Employees Worked With
Dave Reali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Habeck
January 15, 2020

Beautiful place to visit! People very professional and curtious! Very calm and smart young salesman I Dillon! In 3 times I've leased a Kia at this dealership, very positive group of people working at this More

by papimari40
Recommend Dealer
Yes
Employees Worked With
Henry Whitbeck, Dillon Wagner
Jan 17, 2020 -

Destination Kia responded

Thank you for taking the time to leave us a review! It was a pleasure to work with you and we wish you all the best in your vehicle. Please reach out if we can be of further assistance in the future. Take care!

November 28, 2019

Got the perfect car for me at a price I could not beat. Great sales experience with representative Dennis Miller and business manager Tim. I had only come in for service but got to talkin with Dennis and dr More

by KEITH12210
Recommend Dealer
Yes
Employees Worked With
Tim Simoni
Nov 29, 2019 -

Destination Kia responded

Keith, thank you for the kind review! We are thrilled to hear about your time with us and we wish you all the best in your new Forte! Until next time, take care!

November 11, 2019

New Sportage Very happy with my vehicle selection. Love the vehicle. Matt went over the car thoroughly and was a great help. This is my 4th Kia through Destinatio More

by JUDYM868
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Whitbeck, Matt Marcil
Nov 15, 2019 -

Destination Kia responded

Judy, thank you for the review! We are happy to hear about your experience and we appreciate you continuing to choose us to upgrade your vehicle with. Please reach out to our team if we can be of further assistance, until next time, take care!

July 19, 2019

Great Family Friendly Experience While waiting to have our vehicle serviced, Rich noticed us struggling to keep our two children (ages: 15 months and 3 weeks) calm. Our 15 month old w More

by davonta13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Petri
Jul 22, 2019 -

Destination Kia responded

Thank you so much for taking the time to reach out to us! We are happy to hear that you had a great experience here at Destination Kia and we're even more happy to know that our team stepped in to offer assistance to you and your family. Please let us know if we can be of further assistance to you in the future! We truly appreciate your business and look forward to working with your family again in the future. Until next time, take care!

June 10, 2019

Poor service time Not happy with Kia destination today. Went in for oil change and tire rotation. Had early morning appointment. Got car back 2.25 hours later, ridiculo More

by Ab
Customer Service
Recommend Dealer
Yes
Employees Worked With
Adam Dion
Jun 17, 2019 -

Destination Kia responded

Mr. Ball, we appreciate you bringing this to our attention and we are reviewing this internally to improve in the future. We show that you had an 8 am appointment for a complimentary oil change, paid tire rotation, and complimentary car wash. Our company target for that service is to complete the car within an hour to an hour and a half. We obviously failed as we can see that we cashed you out at 9.47 am, which would be a service time of one hour and 47 minutes. We apologize and assure you that we have made substantial investments in both personnel and equipment to expedite our express service. Thank you again for your patronage and we look forward to an improved experience upon your next service.

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