Destination Kia - Service Center

I left my keys in the drop box for a 9am service. Never received a call by 1030 so I called in. Supposedly my keys weren’t found in the drop box that morning. After waiting 12 mins on hold they were final received a call by 1030 so I called in. Supposedly my keys weren’t found in the drop box that morning. After waiting 12 mins on hold they were finally located and my car evaluated for service. If I hadn’t called would anyone have bother follow up if I was going to arrive for my appointment? OT would I have just returned Saturday afternoon to find my car was never serviced? Not happy with the customer service or follow through. More

My car was taken in early. There was also a recall that was handled at the same visit. All in all satisfied with my service was handled at the same visit. All in all satisfied with my service More

Job well done. Was able to get work done quicker than expected. Communicated all the work being done and any potential service that may be needed in the future. expected. Communicated all the work being done and any potential service that may be needed in the future. More

Marshall took good care of me. He informed me along the way as to things that needed to be completed and he also informed me when my vehicle was ready. way as to things that needed to be completed and he also informed me when my vehicle was ready. More

Just had my oil change done and I was taken care of immediately she was very friendly and accommodating I would recommend Kia of Albany to my friends immediately she was very friendly and accommodating I would recommend Kia of Albany to my friends More

It was a very long wait to see a service advisor, the waiting area had not been decontaminated so there was no where to sit waiting area had not been decontaminated so there was no where to sit More

Wasn’t pleased. 815 my car was fine 943 it needed an alignment. What happened in 1 1/2 hours my car didn’t leave the lot. Is it because there was a coupon to have the work done? alignment. What happened in 1 1/2 hours my car didn’t leave the lot. Is it because there was a coupon to have the work done? More

Matt Blankley has been my mechanic for years! He is honest and does excellent work and is the reason I bring my car to Kia! Thank you Matt!! honest and does excellent work and is the reason I bring my car to Kia! Thank you Matt!! More

Great interactions with Marshall and Rich and Pam. Marshall helped me set up appointment when I needed to schedule for my “scotch guard” then he helped me when I brought the car for that and then Mars Marshall helped me set up appointment when I needed to schedule for my “scotch guard” then he helped me when I brought the car for that and then Marshall was able to get me in when I ran over a metal chunk and the tire had a hole in it. Marshall kept me informed on the process of checking on my warranty process with the finance department and then helping me connect with Rich for a ride to and from work. Thanks to both of them! Thanks to Pam as well for her help.She was fun to talk to! More

I loved the outside waiting area! And the people were friendly and helpful. They also let me know I would need new tires so I can prepare. friendly and helpful. They also let me know I would need new tires so I can prepare. More