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Destination Kia - Service Center

Albany, NY

4.5
2,714 Reviews

2,714 Reviews of Destination Kia - Service Center

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January 20, 2025

They need to answer thier phone. I wanted to add a remote starter to my car but I couldn't get anybody to answer the phone or call me back. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Almindo
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Dealer and its employees make easy to have your car serviced. Dealership is clean and comfortable . More

by john gronau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

As others have mentioned communication is seriously lacking. Voicemails & emails (their preferred method of communication) were unreturned while my vehicle was in service. More

by Jeanna M
Service Communication
Recommend Dealer
No
Employees Worked With
Marshall Blakeslee
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Always friendly and reliable. Very popular, have to schedule wat in advance, but worth it. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
December 17, 2024

Appointment completed as scheduled. Wait time as promised. Feedback re: vehicle offered during process. Billing completed promptly and accurately. More

by cbskier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

My first experience was not good. My car was in for 2 recalls and a check engine light and I called numerous times and finally got a call from the service manager. Then I pick up my c More

by crossny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
December 04, 2024

Happy with the service I received on my Kia soul that needed the catalytic converter replaced. It took a few days, but they also provided me with a free rental. Benjamin was very helpful and friendly and More

by vmarre
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Irving
November 25, 2024

Satisfied with service performed. Only issue was with communication as to how long service would take. Overall I still rate service 5 star. More

by radams3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Blakeslee
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

This dealership really cares about the customer and community! Quick, detailed responses, excellent communication with everyone I encountered! More

by jsand22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dandra Cardin
October 30, 2024

Always helpful . Very knowledgeable about the cars and how they all handle my car issue More

by KATHY.ELLIS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Almindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin irving
1
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