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Desoto Ford

Arcadia, FL

4.6
340 Reviews
Desoto Automall is a Ford, Chrysler, Dodge, Jeep and RAM Auto Dealer serving South Florida for over 30 years. Our goal is to make your car buying experience the best possible. Desoto Automall offers a wide variety of new and used cars, Chrysler, Dodge, Ford, Jeep and RAM incentives, service specials, and Chrysler, Dodge, Ford, Jeep and RAM parts savings. Conveniently located in Arcadia, FL, and serving all South Florida counties and cities.
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3039 SE Hwy 70

Arcadia, FL

34266

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Showing 340 reviews

March 29, 2023

Went out of his way to make sure I had everything I needed recommend 10 out of 10 More

by Nathaniel.d.keene92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Desoto Ford responded

For Joey. giving the customer all they need is never out of his way! It's on the road to satisfaction! Thank you Nathaniel!

March 26, 2023

My daughter totaled her, Tuscadero Rubicon Wrangler and we have searched for months to find one that would be perfect. Joey was great in helping our family. He arranged for me to be picked up from the airp More

by Yerby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett , Vicki Buck
Mar 27, 2023 -

Desoto Ford responded

While we're sorry to hear about the reason you had to find another Wrangler -- we're most pleased that we were able to come through for you and your daughter! Joey always does the little things and that adds up to the big things! We're happy to have been a part of your story and thank you for sharing it here!

March 08, 2023

Joey was extremely helpful during the purchase of my 2019 corvette grand sport, he made the transaction easy and painless! Thanks again! More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Desoto Ford responded

You got a great car, Tim! Joey was happy to have played a part in the transaction and he's glad that you took note of his efforts in making it a smooth process! Enjoy your new-to-you machine!! Thanks!

February 17, 2023

I had such a great experience. Good communication ahead of time on exactly what to expect, came in and everything was ready to go! Great test drive with good explanation of the fea More

by Geoff P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Buck
Feb 18, 2023 -

Desoto Ford responded

A great experience and Joey Doucet always seem to go together! Thank you Geoff! We're always here if your questions continue and we're happy answer them! Enjoy your new Lightning!

January 21, 2023

Outstanding customer service from start to finish! ! Very Please. Joey, Rob and Vicki. Thank you!! More

by Shelkat16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Rose , Vicki Buck
Jan 23, 2023 -

Desoto Ford responded

That's our version of the Three Musketeers!! Joey, Vicki, and Rob say thanks right back to you!

January 06, 2023

the worst run service dept. Ive ever been to. have purchased over18 vehicles in the last 40 years at this delership. never have had such a rude experience. had our car for 6 mon More

by metalfam5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
rob kanaby
Jan 08, 2023 -

metalfam5 responded

desoto ford used to be where everyone in the heartland would come to buy trucks. arcadia was nicknamed truck country. now the dealership is the worst ive ever delt with. the service department is run by the rudest individuals. should be an embarrasment to ford motor company. donot reccomend this dealer to anyone

Jan 09, 2023 -

Desoto Ford responded

We gave David and Mary Harwood a loaner car because they had been good customers, not because we were obligated to do so. The issue with their car was not safety related and it is an easy fix. The trouble is that we just can’t get the parts as they are on national backorder (but they could not be made to understand that fact)! As happens, the loaner the Harwoods were driving was sold and we needed it returned so we could exchange it with them for another loaner. They refused to return the loaner. They would not answer our phone calls. They blocked our numbers. When the plates on the loaner expired, Mr. Harwood showed up at the dealership with just the license plates in-hand wanting us to update them so his wife could continue to drive our car. We explained that we needed the loaner returned and he agreed to do so. Three days later, when the loaner had still not been returned, we went to Mrs. Harwood’s place of employment and retrieved our property. Yes, the police became involved – both DeSoto County and Arcadia departments agreed that she was out of line for making such a fuss and instructed her to remove her belongings from our car! To say more about this incident would be like yelling at clouds in the sky…

Jan 10, 2023 -

metalfam5 responded

first of all you never called us the whole time you had marys car. the only updates we got is when I came in and checked.I was patient each time and polite to chris. We were never informed you sold the car until i took the license plate in to be updated which is what chris told me to do a week earlier. I said mary would have the car therer the next morning if you could give her another car to drive and you said yes. due to past experienceas with you mary called ford customer service . they said to hang on to the car until they checked into it. you came to her work place the next day with no warning or phone call. the only call we recieved was at 200 that afternoon about the time you got the car. we never blocked your number or refused to answerd the phone because you never called.that is how it went and the fact that you are lying is an indication to these fine people of arcadia of how your delership is.

Jan 11, 2023 -

metalfam5 responded

they told us we couldnt have a loaner from the start. tim kratzer got us the car a month later . rob told mary "yes, thats why he isnt here anymore". i wonder what you pay for a posative review. shafty dealership!

December 22, 2022

Very friendly. Awesome service! Fast and fair pricing. Very happy with my experience. Highly recommend. More

by moranro
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2022 -

Desoto Ford responded

Most folks are so quick to write a negative review. It's nice when a customer takes the time to say something nice. Thank you very much! It looks like you worked with Joey - he's one of the best!

December 20, 2022

Let's just say they had my truck for 2 months came in not running told me electrical problem then blamed electrical problem on another dealer that had worked on truck before at the end of two months it took More

by Not happy
Recommend Dealer
No
Employees Worked With
Abby Depedro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Desoto Ford responded

We cannot disagree with you. We cannot agree with you either as we don't know who you are! When cars were invented fuel was delivered by gravity feed - fuel pumps came later -- we do take exception with that...

Dec 22, 2022 -

Not happy responded

I will tell you who I am but first I'd like to know who who I am speaking with and what your title is as I have found a few that there are no sense talking to and what I meant water getting into fuel has caused vehicles not to run since they were invented should be one of the first things to look for. thank you

December 03, 2022

Joey was very helpful with the purchase of our son’s first car. Gave us a great deal and didn’t try to sell us anything we didn’t want. Would highly recommend him to anyone looking for a quality car. We More

by Kjs1085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Doucet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Desoto Ford responded

Joey is great! He does the extra stuff for every customer and it shows! Thanks for taking the time to give him and Desoto your thoughts and recommendation!

November 15, 2022

Jack has excellent customer service. I was pleased with my visit. I’ll be back More

by Ellsworthblue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Burdette
Nov 16, 2022 -

Desoto Ford responded

Jack has the knack so you'll be back? Perfect! Thanks!

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