Desoto CDJR

On Tuesday Dec. 28/2021 I took my 2015 Dodge Ram to this Dealer , in regards to a clicking noise coming from the dash. Spoke to Tyler in the Service Dept and he listened to the noise. He said was one of Dealer , in regards to a clicking noise coming from the dash. Spoke to Tyler in the Service Dept and he listened to the noise. He said was one of the actuators and he scheduled an appointment for the Following Tuesday Jan 4/2022 at 8:00 A.M. plus an oil change. Took truck back and was told would have to leave it and would call when repairs done. I expected that they would have the parts in stock or a least on order. Did not receive a call Tuesday or Wednesday . I called dealership 3 times on Wednesday afternoon for an update and was put on hold and then disconnected. When I finally reached Service Dept was told someone would call me back. When no one called back by 4:00 P.M. I had my sister drive me to the dealership to retrieve clubs that I needed for Thursday. Found out that they had not started to work on truck or do oil change. Was told someone would call with an estimate. By the time I returned home they had called my wife and gave her the costs of replacing 2 actuators approx. $1009.+ tax or 1 at $879.+ tax. She asked if they had taken dash apart or oil change done. Tyler said no nothing had been done. I called and told them was picking up truck that they had for 2 days and nothing accomplished. Totally unacceptable . I was informed that I would have to pay $298.26 for a 2 hour diagnostic , do not believe this was done . It took Tyler 2-3 min to tell us it was the actuator the week before. This is my time wasted should charge $130.00 per hour for my time. Service Manager Shawn Barney told me I was foolish for not leaving truck for the repairs. Dealership customer relations leaves something to be desired and would not recommend this dealer . If they were short staffed or could not get to the repairs a courtesy call may have been acceptable and I would have rescheduled . Lost a customer but I am sure they could care less. More

I’ve been shopping for a new truck for months. I was about ready to give up until I drove out to see the guys at Desoto Auto Mall. They had a wide selection of trucks all at a fair price! Huge shout o about ready to give up until I drove out to see the guys at Desoto Auto Mall. They had a wide selection of trucks all at a fair price! Huge shout out to Jordan, Mike and Joey for all your help! More

Joey at Desoto Ford was amazing. He helped my husband and I get our first car without any inconvenience. He managed to find exactly what we were looking for. 10/10 would recommend!! I get our first car without any inconvenience. He managed to find exactly what we were looking for. 10/10 would recommend!! More

Made an offer online and had to call myself to find out if they received it. After that I was offered a deal without speaking to decision makers about details or a possible counter offer. I text the sale if they received it. After that I was offered a deal without speaking to decision makers about details or a possible counter offer. I text the salesman about maybe countering and was told it would not change. I still made the counter offer on my trade amount but couldn't even get to the point of seeing someone. I guess this dealership is to good to deal with having a good dialogue or setting up a time so we could see what was possible. The salesperson, CJ was responsive but I guess management did not want to consider a sit down according to our conversation, which again ended with with "it will not change." I am not sure who he was speaking with internally but have moved on and dealing with another dealership. I don't want to give CJ a bad rating because I don't know why we couldn't at least sit down so where my disappointment lies is with the quick dismissal of my whole experience. I followed up a thank you to CJ for trying and crickets. Have a great day and I hope you stay safe and realize life is about relationships. My star rating is based on how quickly I was kicked to the side on a possible deal!!!!! More

My first experience here was wonderful. Friendly and accommodating staff completed my RV Oil Change and service hassle free. I will return for service for sure! accommodating staff completed my RV Oil Change and service hassle free. I will return for service for sure! More

I love this service department everyone is super nice and very helpful, my car was finished super fast and had a great full service done very helpful, my car was finished super fast and had a great full service done More

Yeah buddy get ur stuff done here. I been happy from day 1 with these folks. And uh 25 words huh? Uh okay yeah they good 1 with these folks. And uh 25 words huh? Uh okay yeah they good More

Always on point with getting me in and out for my oil changes. Definitely the best deal in town for two oil changes can’t beat the price. changes. Definitely the best deal in town for two oil changes can’t beat the price. More

Desoto is always very professional and timely my dealings with this dealership. There line of communication is always open and their response to any questions or concerns is always on point. with this dealership. There line of communication is always open and their response to any questions or concerns is always on point. More

Very punctual and very efficient and always let me know what was performed! Great job! I would recommend their service dept to all my friends. what was performed! Great job! I would recommend their service dept to all my friends. More