Desoto CDJR

Feels like a small family-owned business. Keep me updated and reviewed vehicle needs. I would recommend highly. Keep me updated and reviewed vehicle needs. I would recommend highly. More

RJ was great, unfortuately, the Finance Dept was backed up that day, we were at the dealership for over 5 hours! and we weren't financing the vehicle. Might want to think about adding more staff to the Fi up that day, we were at the dealership for over 5 hours! and we weren't financing the vehicle. Might want to think about adding more staff to the Finance Dept??? The 2019 Jeep Grand Cherokee Ltd that we bought has the most luxuary we've ever had in a Jeep this is our 3rd Jeep, the last being a 2012 Jeep Liberty Sport. We just love our new Jeep! More

Best experience we have had in a dealership on a long time. We appreciate the employees going above and beyond to meet our goals to get a vehicle time. We appreciate the employees going above and beyond to meet our goals to get a vehicle More

Our Sales person, RJ was fantastic, explaining all the "Bells & Whistles" on our 2019 Jeep Grand Cherokee. We also enjoyed speaking with DeSoto Auto Mall's Manager, who is also from MA. The was our 2nd p "Bells & Whistles" on our 2019 Jeep Grand Cherokee. We also enjoyed speaking with DeSoto Auto Mall's Manager, who is also from MA. The was our 2nd purchase from DeSoto Auto Mall, we purchased in 2003 a used 2000 Ford F350 dually quad cab and owned it until 2020! We recently had our Winnebago Class A motorhome serviced there due to an engine light being on. We are very pleased with the Sales, Financial and Service Staff! Thank you! We recently moved back to FL but prior to leaving, we lived right down the street from the dealership in Arcadia off Rte 31. More

Professional and friendly staff that made my shopping experience well worth the 3 hour drive. experience well worth the 3 hour drive. More

Wonderful experience with this dealership! Drove from S.Florida to have my Jeep serviced/repaired. It was well worth the trip as two of my local dealerships (a) misdiagnosed my repair and (b) Drove from S.Florida to have my Jeep serviced/repaired. It was well worth the trip as two of my local dealerships (a) misdiagnosed my repair and (b) overcharged for their services. A special thanks to Matt, Rob K, Abby, and Luis G. These folks really know what it means to build a good relationship with a customer. Professional, knowledgeable, fair, and competent. More

Everyone was very professional and really nice. Jack Burdette, my salesman was great. My trade was older and the new car had lots of bells/whistles that I was not familiar with… he explained everyt Jack Burdette, my salesman was great. My trade was older and the new car had lots of bells/whistles that I was not familiar with… he explained everything. This is my 2nd vehicle at DesotoAuto Mall More

My experience at the dealership has been good. The service department is very reactive. I've had good support from the sales staff. The service department is very reactive. I've had good support from the sales staff. More

I was interested in buying a 2004 Corvette they offered for sale . I asked if the car was mechanically correct . They assured me it was . I traveled from Arizona to Arcadia Florida and when I went to tes for sale . I asked if the car was mechanically correct . They assured me it was . I traveled from Arizona to Arcadia Florida and when I went to test drive the Corvette warning lights for failure of ABS anti-lock brake , Stability control , and Traction control failure lights all light up while driving the car .. They inspected the car and said the right front wheel hub needed to be replaced . They expected and wanted me to buy the car and then they said they would fix it . The repair estimate was approximately $800 . This is totally unacceptable and wrong for any car dealer to conduct business this way , I did not buy the car . They were happy to pick me up at the airport when I arrived to buy the car but when I refused to buy the car they told me to take a taxi back to the airport and totally ignored me . This Desoto dealership is a disgrace and they should lose their license to do business .. The time and money I spent to travel from Arizona to Florida was a complete waste . They lied to me when they told me before I traveled that the car was mechanically correct . This dealership is a fraud . More

This dealership is a fraud. I did leg work to locate a car and provided all of the information and drove over an hour to Arcadia to give them my business. Michael the general manager Thanked me for my bus car and provided all of the information and drove over an hour to Arcadia to give them my business. Michael the general manager Thanked me for my business, and for coming so far to work with them and accepted a $1,000.00 down payment for the 2021 jeep unlimited sport altitude. I told them my timeline and that I needed to get a vehicle lined up before my lease ended. The car was 3 weeks out in transit to Arcadia. After waiting 2 weeks I was called and told it would be another 2 weeks but not to worry because it would be there before my lease was up. Then I get a call from Hector the sales agent who advised me that the general manager told him I cancelled my order. This never happened. Hector told me that the car was sold out from under me and that the general manager Michael was fired by the owner this past week due to countless acts of disrespect to employees and customers. Save yourself the trouble and go elsewhere. I have been in the car industry for over 30 years and have never been disrespected in such a blatant way before. They were not receptive to hearing my feedback and didn’t offer any resolutions to the issues they caused me. Now I am left with no car and a lease ending. The new manager is just as bad and has not done anything to help fight for me. Hector the sales agent has been in touch and let me know that they are not doing anything to help me. This place is a joke and is obviously prejudiced against women. - Elaine Cutali More