Desert Toyota
Tucson, AZ
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I have bought 2 brand new corrollas from desert Toyota. My 2017 corrolla, and then my current 2020 after the first was totaled. On Sunday at 6am I eviscerated my tire on my way in to work. When I went to p My 2017 corrolla, and then my current 2020 after the first was totaled. On Sunday at 6am I eviscerated my tire on my way in to work. When I went to pull out the spare it was missing! I also didn't have a jack. So I'm on the side of the highway with no way to fix my vehicle. It did have a tire repair kit but my tire was far beyond a flat. I brought it to th attention of desert Toyota and they told me they could order me a new tire and jack for a bout $500. Which i thought was included with my $25000 purchase. They also said to use my repair kit which once again was useless in this situation. Safety is my 100% concern especially when my wife also drives this car. They just didn't seemed concerned about it. What if I didn't have service to call my wife to help? Very disappointed. They should make it explicitly clear to their costumers that the vehicles they selling brand new don't include the spare tire and jack that almost everyone has come to expect for emergency situations when you need it the most. More
Very helpful staff. Larger inventory than other Toyota dealer in the area. Pleasant environment. Only downside was confusing information among staff we were working with Larger inventory than other Toyota dealer in the area. Pleasant environment. Only downside was confusing information among staff we were working with. More
very friendly and welcoming atmosphere, making for a smooth and comfortable experience. knowledgeable professionals with a great sense of humor. smooth and comfortable experience. knowledgeable professionals with a great sense of humor. More
Nate McCarthy gave us an comprehensive, informative experience in the purchase of our new vehicle. He followed through from beginning to end giving us a great deal of information to advise us in buying experience in the purchase of our new vehicle. He followed through from beginning to end giving us a great deal of information to advise us in buying this vehicle. Desert Toyota is fortunate to have Nate as an employee. More
Very friendly low key professional service . Wesley Van Stenus and Henry Gonzalez exceeded my expectations as a customer. Both answered all my questions regarding the RAV4. Henry was particu Wesley Van Stenus and Henry Gonzalez exceeded my expectations as a customer. Both answered all my questions regarding the RAV4. Henry was particularly helpful with the technical aspects of the safety features and capabilities of the car. He knows his stuff! More
I found buying a vehicle at this dealership was an excellent experience. Hector Madrid was fantastic. He had a good professional attitude that enabled you to talk to him bluntly without hurting any excellent experience. Hector Madrid was fantastic. He had a good professional attitude that enabled you to talk to him bluntly without hurting any feelings. I found his knowledge of the vehicles to be exceptional and was able to answer any question that we may have had. This was our second vehicle that we purchased in two months and Hector was our salesperson both times. I found that the entire crew at Desert Toyota as professional, good sense of humor and willing to listen to what you need and what they think you need. Definite five star Plus dealership. Positive review to Moses and Eli for their assistance and financial paperwork was needed. They both were a delight to work with More