Desert Toyota

Service Dept and Kyle Brooks Bought our Prius from Desert Toyota in '09 and have continued our service there (even after the extended warranty expired)---we had some early issues Bought our Prius from Desert Toyota in '09 and have continued our service there (even after the extended warranty expired)---we had some early issues with the car itself and Toyota had to take the car and work for weeks on the electrical system but since that early time (at about 2 years) our servicing has been more routine. And we have enjoyed the car. Kyle is our "go-to" guy and he is always responsive, polite/personable and concerned about our Prius and US! He gives us accurate information and is a 'man of his word'. We have been happy with our whole service team and the facility in general. As retired people, we always have to be concerned with costs and Kyle is very sensitive to that. I hope that we continue to have his assistance with this Prius and any future Toyota we might have! More

Horrible. Dishonest and disrespectful! We went to Desert Toyota to buy a new 2017 Toyota 4Runner Limited. We wanted a third row, redwood interior and automatic running boards. We were tol We went to Desert Toyota to buy a new 2017 Toyota 4Runner Limited. We wanted a third row, redwood interior and automatic running boards. We were told by Tim Bowman that there was one available in Phoenix and that it could be transported to Desert Toyota for us to purchase. We did a little negotiating and in the negotiating we were told they would waive transport fees from Phoenix, where we were told the vehicle was located. We sat down with Garrett Trower to start the financing paperwork and were told that this was just to streamline the financing when the vehicle arrived to the dealership. We brought up a concern, that the vehicle wasn't there and that we haven't even seen the vehicle. We were reassured that the paperwork was "on hold" as some things on the contract were blank like the odometer reading and that of course we would be able to look over the vehicle before purchasing. We later found out on our own research that the vehicle was actually located in Flagstaff and was not being transported to Desert Toyota but was being driven down. As soon as we found that out we tried to cancel the purchase of that vehicle as this was not what we agreed to. We were told numerous times, that Desert Toyota would make it right. We were given assurance after assurance, that everything would be done in our best interest. When the vehicle did make it to Desert Toyota of Tucson, it had almost 300 miles on it. Edmunds recommends and suggests that a new car with almost 300 miles needs to renegotiated for a better price. When we went down to Desert Toyota to officially cancel the transaction as we decided that this is not what we originally agreed to. There was no new negotiating for price, accessories or anything and we were treated extremely poor. During talks we were told repeatedly that we should get a lawyer as the financing was already put through for the vehicle. The financing that was to be "on hold" until we can see the vehicle, Desert Toyota submitted it without our knowledge for a vehicle we hadn't seen or touched. The finance manager was condescending, tried to humiliate and intimidate us. Again, Desert Toyota put a loan though for a vehicle that we never took delivery of - never even touched the keys and then told me to contact a lawyer. After an email to the General Manager that evening he agreed to a meeting the next morning. During that meeting I explained to him the Desert Toyota had lost my complete trust with the constant lies and disrespectful treatment and I would no longer do business with them. He made an offer of some credit for accessories but again I told him I did not want to do business with such a dishonest company. He agreed to cancel the transaction after he basically called me a liar. I got the Garrett in finance to provide a finance decision document, he wrote Cancelling and signed it. I am now getting notifications that the loan has not been cancelled. I contacted Toyota Motor Credit and explained the situation and the fact that we never took delivery of the vehicle. They have no record of the financing being canceled and told me to dispute with the credit bureaus. I have now spent a few hours getting copies of my credit reports and disputing. In all this was a very disappointing experience and it is still not over. I would not recommend Desert Toyota to anyone! I felt they were very dishonest and disrespectful. From the lies the sales team told to cover up the misinformation we were provided originally. To the disrespectful finance manager who repeated told us to contact a lawyer and the General Manager who basically called me a liar when he said didn't believe me when I told him I did not want to do business with a company who treated me so poorly. More

Worst dealer experience We had talked on the phone with a salesman and told him we wanted our monthly payments to be X amount for a loan at X percentage with $X amount down o We had talked on the phone with a salesman and told him we wanted our monthly payments to be X amount for a loan at X percentage with $X amount down on a 72 month loan, and he said he could do it. We ordered the truck and drove 2 hours from Phoenix only to get there and be told that they couldn't make that happen for that price. Their computer system that had recorded the phone call suddenly "wasn't loading". The guy we talked to while there made it seem like we made this entire conversation up and was extremely rude. We didn't make any part of it up and if the guy on the phone can't make that deal then he should not be on the phone talking to customers. More

I drive out of my way to get my serviced at Desert For this visit, I needed to get in quickly for service and Kristin was able to not only get me in but managed to get my car back sooner than expected. For this visit, I needed to get in quickly for service and Kristin was able to not only get me in but managed to get my car back sooner than expected. Can not think of anything to change. I go to Desert Toyota even though I live on the west side of town because I think they do a great job. More

Great dealership !! I was treated as a VIP from beginning to buying my beautiful Avalon .my sales person Brian Rodriquez was curteous and got me the information I reque I was treated as a VIP from beginning to buying my beautiful Avalon .my sales person Brian Rodriquez was curteous and got me the information I requested .. He stressed the stressed the importance of customer service . All the folks I touched base with were caring and helpful . I actually enjoyed buying a car from them and will do it again .very pleased . JN Beckwith More

Terry Normoyle - Service representative - excellent I have had Terry Normoyle as my Service Rep for 11 years. Service over the top! Excellent- efficient - pleasant and the work always very satisfactory I have had Terry Normoyle as my Service Rep for 11 years. Service over the top! Excellent- efficient - pleasant and the work always very satisfactory. Terry has provided service "over the top" and I am most grateful. More

Desert toyota sales.guy rocks Amar was.a.great.salesperson at Desert.Toyota that was.helpful and positive. Togsther we.picked.my. ,new Rav 4 ..I love my suv...go get your new.Toyot Amar was.a.great.salesperson at Desert.Toyota that was.helpful and positive. Togsther we.picked.my. ,new Rav 4 ..I love my suv...go get your new.Toyota..do not.think you.cant.afford a.reliable.toyota..you can..go.aee.amar.today. Favorite.customer Tina Lewis More

Excellent service for 11 years and still going strong! I've been going to Desert Toyota for 11 years. Terry is my service rep and he is very good at his job. The service has always been excellent. I've been going to Desert Toyota for 11 years. Terry is my service rep and he is very good at his job. The service has always been excellent. More

New vehicle experience I have been a customer of this dealership ever since I bought my 2007 RAV4. I have been happy with my service and the care I have received. My exper I have been a customer of this dealership ever since I bought my 2007 RAV4. I have been happy with my service and the care I have received. My experience buying my new 2017 RAV4 was also good. I was able to get the features I wanted and also the color I desired. Sales person was attentive to my needs and was able to get the vehicle from another dealership in the city. More

Deception and misleading We were led to believe we were getting a bargain with a Costco program. I had explained before arrival we needed a 15000 Mile Lease for 3 years on a T We were led to believe we were getting a bargain with a Costco program. I had explained before arrival we needed a 15000 Mile Lease for 3 years on a Toyota RAV4. Once arriving the sales person was misdirecting and never said that we would be getting a 12000 mile quote. They wanted to be close to the quote we got on a GMC product. They were still $50 higher than the GMC and when I asked to confirm it was a 15000 mile quote he said it was for 12,000 and would be much higher he's very disappointed at how they deceive us and wasted one and a half hours late at night. Their plan from the very beginning was to try and bait and switch avoid them like the plague More