Desert European Motorcars - Service Center

Used to be impressed, but things have changed Oddly, my service person is not even listed below. Explain to me how Desert European can go from one Porsche Service Manager that did a great job, to Oddly, my service person is not even listed below. Explain to me how Desert European can go from one Porsche Service Manager that did a great job, to two, and now they are overwhelmed and unable to do simple things like call you to tell you the status of your car? I had to call Kevin H. literally every day they were open over the course of the fives days that they had my car just to find out status of my car. When I tried to explain this to him, his response was "well we shouldn't have scheduled this on a Friday." I used their online schedule system! Is it my job as the customer to know their business? He totally failed to realized that the issue was not the fact that they had my car for an extended period or the time it took to make the repairs, but that he failed EVERY DAY to tell me status or if the car was ready. So I had to hunt him down every day to find out, basically like dealing with a Chrysler dealership. This is what $150K gets you now? Not acceptable in my opinion, basic skills are just that, basic, and communication is a basic skill. Just learn to call me and tell me so I can plan my day accordingly. When, and for the matter why, did Desert European start treating customers like an annoyance to their business rather than the lifeline to their existence? More

Exemplary Overall...Indigo Is Peerless...warm, friendly, prompt, fair, well organized, excellent team work and I love their loaners!! Chad stayed on top of o Overall...Indigo Is Peerless...warm, friendly, prompt, fair, well organized, excellent team work and I love their loaners!! Chad stayed on top of our service and made necessary adjustments in order to accommodate of time of departure needs!! More

20k service Came in for 20k service. Took care of me and gave me a loaner. Car was done before end of day! Gave me a new keychain and made sure the wash was well Came in for 20k service. Took care of me and gave me a loaner. Car was done before end of day! Gave me a new keychain and made sure the wash was well done! Thank you Kevin! More

Install front and back license plates. Came without an appt. to have plates installed on my Porsche Macan. Staff was very friendly and helpful. In and out before I finished my cafe latte Came without an appt. to have plates installed on my Porsche Macan. Staff was very friendly and helpful. In and out before I finished my cafe latte. Love this dealership. More

Fabulous Experience! Wonderful experience! Great customer service and efficiency cient staff. I will be back for service and other conversations. The manager Mark Furr Wonderful experience! Great customer service and efficiency cient staff. I will be back for service and other conversations. The manager Mark Furrer in Service is excelllent! More

Fantastic service Great people and service at all times. Scott is excellent as are Christian and Jenna. They care and that creates customer loyalty. They are a v Great people and service at all times. Scott is excellent as are Christian and Jenna. They care and that creates customer loyalty. They are a vital core of the dealership. More

Outstanding Service Experience Jenna went above and beyond in getting my ac repaird in time to meet my travel plans. Excellent loaner car was made available. Overall great experienc Jenna went above and beyond in getting my ac repaird in time to meet my travel plans. Excellent loaner car was made available. Overall great experience. More