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Desert European Motorcars - Service Center
Rancho Mirage, CA
130 Reviews
130 Reviews of Desert European Motorcars - Service Center
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December 08, 2017
Service department unorganized I have been waiting for over 12 months to have a recall done to my Audi airbags. Parts were the problem and finally they called me and said they were I have been waiting for over 12 months to have a recall done to my Audi airbags. Parts were the problem and finally they called me and said they were in stock. Booked and appointment and took the car in. In the afternoon I got a call that the recall could not be done since they don't have the parts. Total waste of a whole day for me and two trips to the dealership. Not much of an apology just excuses. More
by hudini
Employees Worked With
Jenna Paine
Helpful December 03, 2017
Range Rover Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afte Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afternoon, plus I have to do this all over again. More
by Thiswebsiteisridicu
Employees Worked With
Not sure
December 01, 2017
Kevin in Service is my new hero After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car, btw is my 4th new Porsche and my most favorite car I've ever owned, The car is absolutely stunning and stops traffic wherever it goes.. So after chasing the ever elusive problem for some time, it became difficult to diagnose and correct. The previous service manager actually gave up. But once Kevin got a chance to address the issue, it was finally very quickly resolved once and for all. He graciously provided me a loan car for the couple day duration and he won back my confidence and trust in this dealership.. His warm and professional attention to us in finding and correxting this very rare problem was impressive and very much appreciate to say the least.. Thank you again Kevin for restoring our faith and making our overall experience with this amazing car once again 5 star... More
by Patrick Silveira
Employees Worked With
Christian in sales is also a great guy and was very helpful in helping us in a very professional way.
November 30, 2017
Audi wouldn't be a great car without great service My vehicle needed additional service after I had it in for scheduled maintenance. Jenna worked with me to accommodate my schedule, not theirs. Jenna My vehicle needed additional service after I had it in for scheduled maintenance. Jenna worked with me to accommodate my schedule, not theirs. Jenna was also the model of efficiency. I don't think I spent more than a few minutes in and out both times I was in. That included getting my loaner car to me. I live out of state but I always get my Audi serviced at Audi Rancho Mirage. Jenna and the whole crew is the reason why. More
by John From Wa
Employees Worked With
Jenna
November 30, 2017
Great experience Very impressed with the quality of service today. Much improvement appears to have been made in the customer service experience! Thank you Mark and Very impressed with the quality of service today. Much improvement appears to have been made in the customer service experience! Thank you Mark and Chad! More
by Suareznd
Employees Worked With
Mark
November 28, 2017
This is an outstanding dealership I had a rattle in my car that was quickly diagnosed and fixed. It was accomplished quickly, efficiently and affordable. I would highly recommend this I had a rattle in my car that was quickly diagnosed and fixed. It was accomplished quickly, efficiently and affordable. I would highly recommend this dealership. More
by Porschefan
Employees Worked With
Porsche service advisor
November 27, 2017
Efficient & Professional Always courteous & efficient, the sales team is smart, trustworthy and knowledgeable. And... the best car wash in the desert- highthy recommend the Au Always courteous & efficient, the sales team is smart, trustworthy and knowledgeable. And... the best car wash in the desert- highthy recommend the Audi Rancho Mirage dealership. More
by James92262
Employees Worked With
Lorena Martinez & Jenna Paine
November 24, 2017
2 year check My Macan was about due for its 2 year checkup and a recall and I happened to be in Palm Desert. The service was performed very well. My Macan was about due for its 2 year checkup and a recall and I happened to be in Palm Desert. The service was performed very well. More
by Mark B
Employees Worked With
Kevin
November 22, 2017
Problem not fixed Porsche is unwilling or unable to fix my problem. The temperature gauge in my car has never worked properly and it is affecting the way the heating an Porsche is unwilling or unable to fix my problem. The temperature gauge in my car has never worked properly and it is affecting the way the heating and cooling system works. The dealership had no choice but to return my car to me unrepaired. More
by Sandechern
Employees Worked With
Kevin
November 16, 2017
Jenna is fabulous As expected. Great attention to detail everything was done to my satisfaction. Vehicle was completed on time and was cleaned inside and out. It was ea As expected. Great attention to detail everything was done to my satisfaction. Vehicle was completed on time and was cleaned inside and out. It was easy. More
by Terri miller
Employees Worked With
Jenna
