Desert European Motorcars

Terrible experience Let me tell you about our (My wife and I) experience at this dealership. I was in the market for an A-5. We happened to be out in the area for dinner, Let me tell you about our (My wife and I) experience at this dealership. I was in the market for an A-5. We happened to be out in the area for dinner, so thought we could stop by and just do some preliminary scouting on one. We walked onto the lot and were finally "waited" on by a salesman that looked like he had just woken up and gotten out of bed. Wrinkled clothes, uncombed hair, you get the point. When I mentioned that I was looking for an A-5, he basically blew me off by saying they really didn't have any and to come back next month. So we proceeded to walk back to our car...........right by 3 brand new A-5's. I was so furious that I called the manager the next day to let him know what happened. He was very apologetic and knew right away which salesman it was when I described him. I have the feeling I was not the first (or would be the last) customer that complained about this guy. So my question is this....why do you have a rude salesman at a higher end dealership that you know is a problem? You must not care too much about your customers is the only answer I have. So I went to Walter's Audi in Riverside and was treated very well. Well enough that I have purchased not one, but two cars from them in the past year. I would highly suggest that this dealership get rid of Mr. Rude before they lose any more potential customers. More

OUTSTANDING DEALER AND SALESMAN STEVE CLARK LIKE MOST OF YOU I APPROACH BUYING A NEW CAR WITH SKEPTICISM. THIS STORE PUT ALL OF THAT TO REST. STEVE CLARK, MY SALESMAN WAS LOW KEY AND HONEST AND LIKE MOST OF YOU I APPROACH BUYING A NEW CAR WITH SKEPTICISM. THIS STORE PUT ALL OF THAT TO REST. STEVE CLARK, MY SALESMAN WAS LOW KEY AND HONEST AND EASY TO WORK WITH. KRIS NAREZ HANDLED FINANCE VERY SMOOTHLY AND IS GREAT TO WORK WITH. THIS IS A FINE DEALERSHIP. More

I guess you need to "lick it" to really buy it! Desert European Motorcars listed a vehicle I wanted on their website. I inquired on Jan 11, and after a series of emails and phone conversations, we Desert European Motorcars listed a vehicle I wanted on their website. I inquired on Jan 11, and after a series of emails and phone conversations, we agreed on a deal on January 14th. Salesperson agreed to pick me up from the airport as I would fly in from out of town to pick it up. I offered to put down deposit via Paypal or wire, however was told that it was not necessary at this point. On Jan 15th I was informed that the car had been sold to someone else! For those familiar with the Toyota commercial, I guess I needed to lick the car to really place my claim on it. What was even more aggravating than having the car sold out from under me, was that the GM Shad never answered three simple questions 1. how did it happen and could be prevented in the future 2. help me find a similar car in the Porsche network or 3. get creative on another car to make it worth my while. He never replied to emails, and only left voicemails for me...I was never able to get him live on the phone...always “in a meeting.” Absolutely gutless and lacking in integrity. More

Forget Other Reviews.... D.E.M "Audi" is fantastic! The new Audi dealership in Rancho Mirage is fantastic. We were treated like royalty, very professional without pretentious behavior. Salesman was pr The new Audi dealership in Rancho Mirage is fantastic. We were treated like royalty, very professional without pretentious behavior. Salesman was product knowledgeable, friendly, and gave us a great experience. Everyone was respectful, friendly, and treated us like family members. Audi A5 was vehicle of our choice but drove three models including the new A3 (super fun, handling was impeccable, with an unbeatable price). This was hands down the best auto purchase in over forty years. More

Ebay liars I bid on a cayman on ebay and went over the reserve. They canceled the auction In the last four hours and claimed they sold it to someone during thos I bid on a cayman on ebay and went over the reserve. They canceled the auction In the last four hours and claimed they sold it to someone during those last few hours. They clearly didn't want to sell it for the reserve price I went over so they lied about it to ebay and to me. The car still is up for sale on their website. I should have known better, in their only feedback they pulled the same thing on someone else. Hey idiotic, lying dealer why don't you make your reserve price higher then you won't have to lie, lie, lie. I'm glad they showed their colors before I bought from them. Beware! More

Worth the distance to buy here. While I have a home in the desert, I live in Los Angeles. I'm so glad we met Eric Brooks and the team at Desert European Motors over the holiday week While I have a home in the desert, I live in Los Angeles. I'm so glad we met Eric Brooks and the team at Desert European Motors over the holiday weekend in Palm Springs. I'm driving the RR of my dreams (my third) and it is the best dealership experience to date. Clear concise communication, friendly, professional, fair and abundantly generous with customer service. They are also happy, good-natured people as a whole. They seem to love what they do and genuinely made it a pleasure to do business with them. The thoughtful touch of placing the sales guy, service manager, and general manager's business cards inside my owner's handbook including each of their mobile numbers says a lot too. I can't wait to buy my next new car from them -- again. More

This dealer will sell you a car without an insurance. They will not notify the bank or insurance company. In the event of an accident, you're on your own (even if your insurance is paid) the second insur They will not notify the bank or insurance company. In the event of an accident, you're on your own (even if your insurance is paid) the second insurance that they claim in your lease agreement as a backup is a total scam! This dealer cost our family $10,000 for not turning in the correct documentation. Buy/lease your car elsewhere!!! More

We just moved into the valley and saw this place on our drive to our home, it looked real nice. I recently went in to Porsche and i took a friend. I was turning 18 next week and my father told me to go loo drive to our home, it looked real nice. I recently went in to Porsche and i took a friend. I was turning 18 next week and my father told me to go look around and see what like and to tell him later. So we went out to the dealer and when we arrived a 911 caught my eye, me and my friend got close to it and i was looking thru the window of it and then a dark haired man ran out and rudely told us what do you want, i said I'm looking for a car i might purchase and this one i liked best, he rudely said that's cute but i doubt you can afford any car here, we instantly left and told him he lost a customer. My father gave me a large limit of what i could get, it was well within the budget, and funny when we left i brought my fathers Bentley there and when we went back to it he ran at us saying HEY when we got in like thinking it wasn't ours, like we stole it from them, he stopped and said oh. We ignored him and left, we took our business to another dealer the next day, far but worth it and will be purchasing a car similar to the one i wanted. Huge improvement in customer service, the complete opposite of the way we were treated at Desert European. Will never recommend this dealer to anyone. More

Got our new Range Rover Sport two weeks ago and am really pleased. Alan Leighton (Salesman) really took good care of us. No pushy dealer tactics, just honest information and attention to detail. The electron pleased. Alan Leighton (Salesman) really took good care of us. No pushy dealer tactics, just honest information and attention to detail. The electronics that control the suspension on this car are truly amazing and all the creature comforts make you feel like it was really worth the money. I Recommend this dealership without reservation. More

I would highly recommend this dealership and specifically Ms. Jaime Moore, the sales manager I worked with in purchasing my Bentley Mulsanne. Although I do not live in the area of their dealership, but Orego Ms. Jaime Moore, the sales manager I worked with in purchasing my Bentley Mulsanne. Although I do not live in the area of their dealership, but Oregon, the transaction was completed with ease. The car is stunning. Now onto the dealership and Jaime! I visited the dealership on a couple of occasions and it is clean, professional and beautifully appointed. But the star of the show was Jaime Moore! She is lovely, professional, thorough and has an engaging and warm personality. Her service after the sale is superb and she contacts me often to make sure I am satisfied with my new car. I could not be happier than working with her. I know professionalism when I see it and I can tell you she is a 12 on a scale of 1 to 10! Regards, Ed Tonkin More