Desert European Motorcars

LOOOVE! I absolutely love love this place! I purchased my Audi Q5 6 months ago and i am so in love with her. When i first walked into Audi i did not go there I absolutely love love this place! I purchased my Audi Q5 6 months ago and i am so in love with her. When i first walked into Audi i did not go there with the expectation of purchasing a car. I really didn't even think i could own an audi! Steve Clark was very professional and did everything he could to help me! He dedicated his time to me and he as well as his team at audi made my dreams come true! Not only with helping me get financed but with getting me a low APR and with payments i can afford. This location and everyone in it really make me feel welcomed and important and like family! I highly recommend this location. More

VERY POOR SERVICE! This review relates to repair work and safety recall items. After several attempts and no return calls from this dealer's service depart, I made a ph This review relates to repair work and safety recall items. After several attempts and no return calls from this dealer's service depart, I made a phone call to Audi of America (1-800-253-2834). Audi of America got the dealer contact on phone, confirmed part availability and then transferred me directly so I was able to make the repair appointment. It would have been nice to just make a phone call to,the Audi RM and get this done the first time! I also drive an S5 Cabriolet in Canada and our Audi dealer there is much more responsive..... More

rude, sell cars with wheels that last 10,000 miles sell cars that wheels wear out after 10,000 miles stating that it makes it sports car, it is a front wheeled jetta pufffed up, it is not the sales pe sell cars that wheels wear out after 10,000 miles stating that it makes it sports car, it is a front wheeled jetta pufffed up, it is not the sales personal to inform buyers that tires last such a short time acccording them so buyer beware don"t buy audi (remember the mid 1980's) buy a vw which owns audi and buy a jetta or buy any other car brand More

Poor service once they have your money I bought a Certified Pre-Owned Jaguar online. Up until they had the money in the bank (wired to them), service was attentive and generally responsive I bought a Certified Pre-Owned Jaguar online. Up until they had the money in the bank (wired to them), service was attentive and generally responsive. Once I got there, the execution was very poor and they were less interested in my well being. Perhaps because Jaguar is the lowest cost of the cars they sell, they definitely do not make you feel like a valued customer. Their poor logistics cost me an extra day (I flew out there and had to spend the night and the entire next day waiting), they didn't have time to go over any of the vehicle's features with me (though they made me sign something that said they did). By far the worst luxury car dealership experience I've had. Thankfully, they will not be the dealer I have the long-term service relationship with. More

Pleasant and professional I Love my car!!! The brand basically sells it self. I just purchased my third Audi from Rancho Mirage, and I can't say enough good things about the sa I Love my car!!! The brand basically sells it self. I just purchased my third Audi from Rancho Mirage, and I can't say enough good things about the sales and service staff. I am not an "easy sell", and they have always gone beyond my expectations. It's refreshing to buy a car from a dealer that is enthusiastic and knowledgeable about their product, Thanks, keep up the good work guys! More

FIRST RATE! Kaetlyn Boone was outstanding. Couldn't have been more accommodating or knowledgable about wonderful lineup of vehicles. A true pro! My new Jag XJL Kaetlyn Boone was outstanding. Couldn't have been more accommodating or knowledgable about wonderful lineup of vehicles. A true pro! My new Jag XJL is my "forever car" and dealership. Thank you! More

AWESOME I am a personal assistant and I had to take my employer's Rover in for service. Chad was fantastic, totally professional, friendly and helpful. He exp I am a personal assistant and I had to take my employer's Rover in for service. Chad was fantastic, totally professional, friendly and helpful. He explained everything in detail and gave me a free rental car so I could get back to work. The lobby is great and everyone I came across went out of their way to be helpful and friendly! Thanks everyone! More

Go to Walter's Audi instead. Although this dealership has some of the best salesmen... (Thomas Moscato)... Your "Audi Experience" soon vanishes in the finance office. We were lo Although this dealership has some of the best salesmen... (Thomas Moscato)... Your "Audi Experience" soon vanishes in the finance office. We were loyal Audi customers (still love the product), but are not loyal to Rancho Mirage Audi. First buying experience was wonderful. Second was ruined by finance manager changing numbers after agreeing on price. Third time had same finance officer who tried to mess with numbers again, didn't properly fill out information correctly, and later tried to refund less on a trade we had. What an insult! They were making a bunch of profit off of trade and sale, yet he was going to screw us over even more. Never Again!!! Goodbye Rancho Mirage Audi! Hello Walter's Audi. More

Great Experience Based upon the reviews here, I almost didn't buy a car from them - particularly since I live on the other side of the country. However, I checked som Based upon the reviews here, I almost didn't buy a car from them - particularly since I live on the other side of the country. However, I checked some other sources and one of the local German car repair shops and they were much more positive. My salesman, Mike Jackson, was upfront with me and we quickly negotiated a price. We handled most of the deal remotely. I flew in to test drive the car and finalize the paperwork. I was out of the dealership in less than 90 minutes. They told me an out of state title would take 3-6 weeks and they overnighted to me in 3 weeks. I didn't have any problems registering the car in my state. Overall, it was one of my best car buying experiences. More

DON’T BUY REMOTELY AND SPEND HOURS ON THE PAPERWORK In general they have a nice selection of vehicles but they’re not looking at retaining long-term customers. They just want a quick sale. Specifi In general they have a nice selection of vehicles but they’re not looking at retaining long-term customers. They just want a quick sale. Specific Issues that I had in trying to purchase a Jaguar XKR from them remotely in August 2015: Paperwork: The paperwork was a fiasco. The numbers were inconsistent with what we discussed over the phone and in the end the purchase amount less the agreed upon fees less the down payment should have equaled what was remaining, but did not. Desert Motors tried to schedule an external company to meet with me to sign and notarize the paperwork. Besides the day and time miscommunicated between my sales person at Desert Motors (Kyle) and the finance person (Davin), the paperwork sent was much more extensive than what was emailed to me for pre-review – and the numbers were not the same as in the pre-review. The handwritten contract was almost illegible. The car had 1400 miles on it and was being sold as new, untitled, executive driven vehicle. As Kyle stated, it was “as new as new gets”. A day or so before finalizing/signing the paperwork Kyle informed me he could not complete the Carfax paperwork to guarantee the vehicle because he said it only applied to preowned cars and “this car was still new and on MSO”. He also said, “the car is new with some miles on it and is considered an untitled factory demo that is why you are leasing it so inexpensively. “ Yet on their website it stated that it qualified for a Carfax report. Below are bullet points taken straight from Desert Motor’s website, they stated: • No Total Loss Reported to CARFAX." • No Structural/Frame Damage Reported to CARFAX." • Vehicle Qualifies for the CARFAX Buyback Guarantee." • No Manufacturer Recalls Reported to CARFAX." • No Indication of an Odometer Rollback • No Accidents Damage Reported to CARFAX." • No Airbag Deployment Reported to CARFAX." At the eleventh hour prior to delivery we were informed the vehicle was going into the body shop for some repairs, not what I would consider “as new as new gets”. When the vehicle finally arrived, it was missing hook screws in the trunk, the windshield wiper plastic nut cover and the cargo net (which was stated in the write-up as included). When I confronted Kyle about these missing items, he stated he sold the vehicle “as-is” (like it was a used car). Dealing with him was infuriating, when I asked about the Carfax I could not get one because the car was “new”, when I asked for the missing pieces to be provided the car was “used” and sold as is, it can’t be both. • After some pressure Kyle promised to send those items to me (this never occurred). • Kyle and Elaina (Finance Director) promised to put some “swag” in the car when it shipped (that never happened either). They also stated, “we would not be disappointed” (well we were). Although Desert Motors required and accepted our proof of insurance, we received a letter from US Bank (who financed the lease) about 1 month after receiving the vehicle that we had to LOWER our deductible for them (from $5k to $500) to meet their lease agreement requirements. This should have been caught by the dealership and pointed out for us so we could have rectified it prior to delivery. It also took about 8 weeks to get our plates even though we paid this dealership about $125 to have a special service expedite them. They didn’t even ship the car with temporary plates. More