Desert European Motorcars | Page 20

A Car Buying Disaster On October 25th, 2017, I gave a deposit to Porsche of Rancho Mirage/Desert European Motorcars, an Indigo Auto Group dealer on a new 2017 Porsche Cayen On October 25th, 2017, I gave a deposit to Porsche of Rancho Mirage/Desert European Motorcars, an Indigo Auto Group dealer on a new 2017 Porsche Cayenne. It has been nothing short of a disaster ever since. There is not a single aspect of the transaction from deposit to delivery that has not been mishandled. The sales tax was computed incorrectly, the financing botched and I am unable to drive my car 2 months after giving a deposit because they can’t provide me with either my license plates or the paperwork necessary to go to the DMV and get them. The insult to the injury has been a complete and total lack of customer service. I have been repeatedly surprised by the awful service given from a luxury brand. Unfortunately for me, this experience has robbed me of any joy and/or pride I was looking forward to with Porsche ownership. I can not stress it strongly enough, if you have other dealer or brand options, give them strong consideration. More

Great and accommodating! My experience with Jacob, Mike and Bill were exceptional. I didn’t love the first car I looked at and Jacob found one I loved. Mike worked his magic t My experience with Jacob, Mike and Bill were exceptional. I didn’t love the first car I looked at and Jacob found one I loved. Mike worked his magic to make it fit the budget. And Bill finished with paperwork. Every interaction was pleasant and low pressure! More

Range Rover Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afte Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afternoon, plus I have to do this all over again. More

Smooth, simple and positive My wife and I had a great experience. Gabe was our sales consultant and was awesome to work with. We drove from San Diego and it was well with the dri My wife and I had a great experience. Gabe was our sales consultant and was awesome to work with. We drove from San Diego and it was well with the drive. We are happy with the terms our our transaction and the process was simple and no hassle. More

Kevin in Service is my new hero After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car, btw is my 4th new Porsche and my most favorite car I've ever owned, The car is absolutely stunning and stops traffic wherever it goes.. So after chasing the ever elusive problem for some time, it became difficult to diagnose and correct. The previous service manager actually gave up. But once Kevin got a chance to address the issue, it was finally very quickly resolved once and for all. He graciously provided me a loan car for the couple day duration and he won back my confidence and trust in this dealership.. His warm and professional attention to us in finding and correxting this very rare problem was impressive and very much appreciate to say the least.. Thank you again Kevin for restoring our faith and making our overall experience with this amazing car once again 5 star... More

Great experience Very impressed with the quality of service today. Much improvement appears to have been made in the customer service experience! Thank you Mark and Very impressed with the quality of service today. Much improvement appears to have been made in the customer service experience! Thank you Mark and Chad! More