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Desert European Motorcars
Rancho Mirage, CA
280 Reviews
indiGO Auto Group is the destination for everyone who shares a passion for automobiles, providing unique access to brands we dream to drive, with experiences, insights, and connections for fellow enthusiasts that inspire and reward owners.
We have 27 franchised dealerships in seven United States markets, with each destination being led by a team who not only have in-depth brand knowledge but are passionate enthusiasts themselves. This enthusiasm and knowledge come together to create a truly unique experience for all indiGO clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 280 reviews
January 04, 2018
Outstanding Dealership Chad service rep was outstanding and I really appreciate the greeting from my sales person Gabe. They went above and beyond and that is why I drive fr Chad service rep was outstanding and I really appreciate the greeting from my sales person Gabe. They went above and beyond and that is why I drive from San Diego to go to this dealer!!! More
by Scott F
Employees Worked With
Chad
December 31, 2017
Porsche dealer I was very satisfied with the whole process of my interaction with Porsche sales at Desert European in Rancho Mirage; staff is very friendly, courteou I was very satisfied with the whole process of my interaction with Porsche sales at Desert European in Rancho Mirage; staff is very friendly, courteous, knowledgeable and professional; the whole process was very easy going, no annoying pressure from the staff; and in the end they delivered a quality car with the right deal. I highly recommend this place. More
by Dr. Art
Employees Worked With
Nathan Campbell
December 30, 2017
Frustrated by recent service I took my F-Pace in for its first maintence. Previously I have only had one major issue (some sort of running in the steering column that they had tri I took my F-Pace in for its first maintence. Previously I have only had one major issue (some sort of running in the steering column that they had tried to fix twice with no success) so I wanted them to tovtry and fix that again. I made an appointment for the Friday morning before Christmas to Tal the car in. I had not asked for a loaner, but they said they might have one for me. Then they said they didn’t know if they could get the car back to me before the end of the day, would it be OK if they kept it over the weekend? I pointed out that this was a three day weekend. Then I told them I had a car I could drive if they could take me home. I waited about 45 minutes for their shuttle driver and finally got taken home. On the Tuesday after Christmas I called the service advisor to see when my car would be ready. I only got his voicemail so left a message. About 1pm he called me to let me know my car was just now being assigned to a service technician. What!!! Absolutely nothing had be done to my car up to this point. Why did I have to be without it for the long weekend. I also pointed out that I had an appointment for the previous Friday and resented the fact they had not started service then. I was told that my “appointment” was simply with the service advisor and was not a guarantee of service for that day. Seriously? So they started service late on Tuesday and of course didn’t finish that day. Nor did they finish it o. Wednesday. On Thursday I got a call that there was a new Service bulletin on my steering issue, but it would require them to order parts that wouldn’t come in until Friday. I did finally get my car back from them on Friday, one week after I took it in for routine maintenance with an appointment. Funny thing, the paperwork did not indicate that any new parts were installed for the steering issue. I think I was lied to along and taken advantage of because I said I had another car I could use. I have no faith in the service advisor or the dealership st this point. More
by QaniB
Employees Worked With
Chad Ingram
December 21, 2017
Warranty service Repaired 2 items under warranty. Took 2 days but it was thorough and done correctly which I appreciate. Lorena kept me updated in the problem and prog Repaired 2 items under warranty. Took 2 days but it was thorough and done correctly which I appreciate. Lorena kept me updated in the problem and progress of the repair. They provided a loaner which is nice. More
by Audidriver
Employees Worked With
Lorena
December 20, 2017
A Car Buying Disaster On October 25th, 2017, I gave a deposit to Porsche of Rancho Mirage/Desert European Motorcars, an Indigo Auto Group dealer on a new 2017 Porsche Cayen On October 25th, 2017, I gave a deposit to Porsche of Rancho Mirage/Desert European Motorcars, an Indigo Auto Group dealer on a new 2017 Porsche Cayenne. It has been nothing short of a disaster ever since. There is not a single aspect of the transaction from deposit to delivery that has not been mishandled. The sales tax was computed incorrectly, the financing botched and I am unable to drive my car 2 months after giving a deposit because they can’t provide me with either my license plates or the paperwork necessary to go to the DMV and get them. The insult to the injury has been a complete and total lack of customer service. I have been repeatedly surprised by the awful service given from a luxury brand. Unfortunately for me, this experience has robbed me of any joy and/or pride I was looking forward to with Porsche ownership. I can not stress it strongly enough, if you have other dealer or brand options, give them strong consideration. More
by Tom M
Employees Worked With
Christian Ames, Davin Peszko, Nathan Campbell
December 18, 2017
Great and accommodating! My experience with Jacob, Mike and Bill were exceptional. I didn’t love the first car I looked at and Jacob found one I loved. Mike worked his magic t My experience with Jacob, Mike and Bill were exceptional. I didn’t love the first car I looked at and Jacob found one I loved. Mike worked his magic to make it fit the budget. And Bill finished with paperwork. Every interaction was pleasant and low pressure! More
by Erikd177
Employees Worked With
Jacob, Mike, Bill
December 08, 2017
Service department unorganized I have been waiting for over 12 months to have a recall done to my Audi airbags. Parts were the problem and finally they called me and said they were I have been waiting for over 12 months to have a recall done to my Audi airbags. Parts were the problem and finally they called me and said they were in stock. Booked and appointment and took the car in. In the afternoon I got a call that the recall could not be done since they don't have the parts. Total waste of a whole day for me and two trips to the dealership. Not much of an apology just excuses. More
by hudini
Employees Worked With
Jenna Paine
December 03, 2017
Range Rover Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afte Generally good.... but forgot to call to tell me that the part which was needed hadn’t arrived after scheduling the work weeks ahead. Cost me an afternoon, plus I have to do this all over again. More
by Thiswebsiteisridicu
Employees Worked With
Not sure
December 03, 2017
Smooth, simple and positive My wife and I had a great experience. Gabe was our sales consultant and was awesome to work with. We drove from San Diego and it was well with the dri My wife and I had a great experience. Gabe was our sales consultant and was awesome to work with. We drove from San Diego and it was well with the drive. We are happy with the terms our our transaction and the process was simple and no hassle. More
by Jonk
Employees Worked With
Gabe
December 01, 2017
Kevin in Service is my new hero After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car After purchasing a new Porsche a couple years ago there were a couple of factory defects detected early on which were difficult to diagnose. This car, btw is my 4th new Porsche and my most favorite car I've ever owned, The car is absolutely stunning and stops traffic wherever it goes.. So after chasing the ever elusive problem for some time, it became difficult to diagnose and correct. The previous service manager actually gave up. But once Kevin got a chance to address the issue, it was finally very quickly resolved once and for all. He graciously provided me a loan car for the couple day duration and he won back my confidence and trust in this dealership.. His warm and professional attention to us in finding and correxting this very rare problem was impressive and very much appreciate to say the least.. Thank you again Kevin for restoring our faith and making our overall experience with this amazing car once again 5 star... More
by Patrick Silveira
Employees Worked With
Christian in sales is also a great guy and was very helpful in helping us in a very professional way.
