Desert European Motorcars

Stress Free Everyone is always enjoying their job! Friendly and fast from sales to service . They have always taken care of us . Will buy another vehicle here ! Everyone is always enjoying their job! Friendly and fast from sales to service . They have always taken care of us . Will buy another vehicle here ! More

Rolls tire replacement Replaced the tire while I waited which took less than an hour. I visited many of the showrooms to see new cars that we’re for sale Replaced the tire while I waited which took less than an hour. I visited many of the showrooms to see new cars that we’re for sale More

An Outstanding Experience Post-retirement, we planned to consolidate to a single vehicle that offered Safety, stylish comfort with cargo capacity for camping. After internet Post-retirement, we planned to consolidate to a single vehicle that offered Safety, stylish comfort with cargo capacity for camping. After internet research we had narrowed the choices to 3 makes and models. We spnet 1/2 a day test driving and on a whim stopped into the Audi dealership which turned out to be the best decision of the year so far. More

Great Buying Experience Nick Alexander was a great partner in the buying process. He is a car enthusiast and was very knowledgeable about the car with no pressure to go in a Nick Alexander was a great partner in the buying process. He is a car enthusiast and was very knowledgeable about the car with no pressure to go in a certain direction or add high-cost features. The process was fun. The pricing was fair. The delivery was ahead of schedule. Mark Wilson was super explaining the bells and whistles. He even offered to come to my house to program the Homelink system. It was a great experience. More

Frustrated by recent service I took my F-Pace in for its first maintence. Previously I have only had one major issue (some sort of running in the steering column that they had tri I took my F-Pace in for its first maintence. Previously I have only had one major issue (some sort of running in the steering column that they had tried to fix twice with no success) so I wanted them to tovtry and fix that again. I made an appointment for the Friday morning before Christmas to Tal the car in. I had not asked for a loaner, but they said they might have one for me. Then they said they didn’t know if they could get the car back to me before the end of the day, would it be OK if they kept it over the weekend? I pointed out that this was a three day weekend. Then I told them I had a car I could drive if they could take me home. I waited about 45 minutes for their shuttle driver and finally got taken home. On the Tuesday after Christmas I called the service advisor to see when my car would be ready. I only got his voicemail so left a message. About 1pm he called me to let me know my car was just now being assigned to a service technician. What!!! Absolutely nothing had be done to my car up to this point. Why did I have to be without it for the long weekend. I also pointed out that I had an appointment for the previous Friday and resented the fact they had not started service then. I was told that my “appointment” was simply with the service advisor and was not a guarantee of service for that day. Seriously? So they started service late on Tuesday and of course didn’t finish that day. Nor did they finish it o. Wednesday. On Thursday I got a call that there was a new Service bulletin on my steering issue, but it would require them to order parts that wouldn’t come in until Friday. I did finally get my car back from them on Friday, one week after I took it in for routine maintenance with an appointment. Funny thing, the paperwork did not indicate that any new parts were installed for the steering issue. I think I was lied to along and taken advantage of because I said I had another car I could use. I have no faith in the service advisor or the dealership st this point. More

Warranty service Repaired 2 items under warranty. Took 2 days but it was thorough and done correctly which I appreciate. Lorena kept me updated in the problem and prog Repaired 2 items under warranty. Took 2 days but it was thorough and done correctly which I appreciate. Lorena kept me updated in the problem and progress of the repair. They provided a loaner which is nice. More