Desert 215 Superstore

My rep was kind, honest and returned my car on time as promised. Even the shuttle was great promised. Even the shuttle was great More

Normally I have no issues when I go in for my scheduled services, but today I had to wait for 10 minutes past my appointment time for the service advisor ( Mr. I. Aguilar) to come get my car for the oil ch services, but today I had to wait for 10 minutes past my appointment time for the service advisor ( Mr. I. Aguilar) to come get my car for the oil change. He was not friendly and was rather dry and impolite as he did not even apologize for the wait. Then after waiting for over an hour and a half I went up to his desk to ask how much longer it would be, only to find my car parked at the front and my keys waiting on his desk (who knows how long the car had been ready for). Since he was not at his desk I asked another service adviser to help me. His name was Kevin—he was much more pleasant and friendly and explained things to me. He did a great job, and I’ll be asking for him next time I go in to do my service. More

Questionable claim my differential fluids needed replacement - recently had service at Lithia Chrysler Jeep in Reno a few months ago Seems like you guys are trying to sell me something I didn’t nee replacement - recently had service at Lithia Chrysler Jeep in Reno a few months ago Seems like you guys are trying to sell me something I didn’t need. I called Lithia Reno to make sure and talked to service agent after the call to see if the tech saw something - not very reassuring your claim is real and really question if the the tech actually checked the differential fluids Not a very honest impression from this service More

Quick and easy interaction. Recommended Joseph was easy to deal with and delivered on Time Recommended Joseph was easy to deal with and delivered on Time More

Just dropped in without an appointment and the service writers were awesome in allowing me to drop my vehicle for an oil change. They assisted with the best price/contract and my vehicle was done within writers were awesome in allowing me to drop my vehicle for an oil change. They assisted with the best price/contract and my vehicle was done within the hour. Awesome experience with no pushy-up selling or asking me to perform repairs that weren't needed. More

It was an excellent experience from start to finish. I appreciated the professionalism and timeliness of the visit. Mr. Darnell Ray was my service provider and he did a great job. I appreciated the professionalism and timeliness of the visit. Mr. Darnell Ray was my service provider and he did a great job. More

Denise Wynter was amazing and went above and beyond for her guest. ( me ) Definitely made the buying process exciting and easy. Clayton was awesome as well. her guest. ( me ) Definitely made the buying process exciting and easy. Clayton was awesome as well. More

I had an appointment. I sat for almost 2 hours for an oil change and tire rotation. I asked that my truck not get washed and there were water spots on my windshield and bu I sat for almost 2 hours for an oil change and tire rotation. I asked that my truck not get washed and there were water spots on my windshield and bumper. The lug nut to unlock my tires was left in the console. That could have been put back where they got it from. More

very dissatisfied with all the issues and problems that I had to go through although Jose and Heather were my saving grace. had to go through although Jose and Heather were my saving grace. More

James Cruz was awesome, helped me deal with my warranty, he took care of everything very happy with my experience he took care of everything very happy with my experience More