Desert 215 Superstore

Ripped us off. We are stuck with a Brand new car that keeps making loud noises and overheating. Impossible to get anyone to do anything to help. Once they have your We are stuck with a Brand new car that keeps making loud noises and overheating. Impossible to get anyone to do anything to help. Once they have your money, you do NOT matter to anyone at this dealership. Not sales, not service, not finance, not the brand manager. Buyers absolutely beware before considering buying from this place. You run the unfortunate risk of being stuck with a $60,000+ LEMON. And we smell a large Jeep recall coming. More

This place sells deceptive 3rd party extended warrantys that they never honor. They are scamming people.I was scammed from this dealership.Do not let it happen to you like they did me.Buy a car from anywhe that they never honor. They are scamming people.I was scammed from this dealership.Do not let it happen to you like they did me.Buy a car from anywhere else.They should be looked at by the attorney general for fraud. More

Worst Dealership in America. I have never had such an issue getting service on any of my previous vehicles at other dealerships. Desert 215 has the absolute worst service departm I have never had such an issue getting service on any of my previous vehicles at other dealerships. Desert 215 has the absolute worst service department with the worst customer service I have ever experienced. Requiring someone to leave their brand new vehicle for 5-7 days in order to complete a repair that will take about 1 hour due to lack of service techs. This is not the purchasing customers problem, this is a management/scheduling problem. Get your xxxx together and stop over scheduling just to increase profits and burn out your staff. Never have I seen so many unprofessional employees in one place. A clear sign of xxxx poor management. They should not be allowed to sell vehicles if the do not have the ability to properly service the vehicles they sell. They are destroying the Dodge/RAM Brand Name. Maybe they should stop having their service technicians waste time adding aftermarket accessories and lift kits to brand new vehicles on the lot in an effort to increase purchase price and profits, they could service more vehicles in a timely manner….. More

Took my 2022 ram in for work to be done on it picked it up later discovered left a exhaust bolt missing from exhaust clamp also left transmission hose bracket dangling also left rubber Mount missing. anoth up later discovered left a exhaust bolt missing from exhaust clamp also left transmission hose bracket dangling also left rubber Mount missing. another time on a separate visit had work done to my truck later discovered battery post clamp on second battery totally loose never tighten back up this place is a total joke he should not be working on anyone’s cars or trucks. would not recommend this place to anyone Bureau of auto repair needs to take a close look at these clowns More

Bought my second Vehicle from this dealership back August of 2022, I noticed vehicle was having some issues so I was determined to take it back to have them look at it. All i got was the run around from the of 2022, I noticed vehicle was having some issues so I was determined to take it back to have them look at it. All i got was the run around from the sales department and the salesperson who I bought the vehicle from (Kahn). I finally took the car into service, I was advised it was going to be a 2-3 day turn around! It took 2 weeks and 2 days to get an answer, even then they did nothing to my car and told me to take it to Chevrolet dealer. Stay away from this dealership they lie, give customers the run around just want to take your money!!! More

The list price of the car is $21,290 here. When i called them to make an offer, the starting price they gave me was $24,387 before taxes/fees/reg. Fraudulent advertising. When i called them to make an offer, the starting price they gave me was $24,387 before taxes/fees/reg. Fraudulent advertising. More

Worst Experience Ever! if you want to deal with incompetent people go to this dealership; i usually do not take my time to write reviews, there are good days and bad days, if you want to deal with incompetent people go to this dealership; i usually do not take my time to write reviews, there are good days and bad days, but this one has to be heard! I bought a door pillar molding for my 2021 RAM1500 that flew off while I was driving and set an appointment with them to replace it, as well sun-visor paperclip that broke on a 1 year truck they told me earliest appointment would be in 2 weeks, which i agreed to and left the part with them with the note that they have the part, dropped the car in 2 weeks, they told me it should be ready by evening at around 4 PM I was calling them for an update - no one would answer; came myself to the dealership to hear that they do not have the part - i specifically mentioned twice when doing the appointment and dropping the car you got the part please make sure you install it; It got escalated to the manager that found the part, and assured me that both parts the sun visor and the door pillar molding will be installed next day by noon; Came next day guess what- they did not find an issue on the paper clip on the sun visor - i showed the Service Advisor twice already including the day before, that the paper clips are broken - he had to take the car back to the mechanics and show it himself for the 3rd time to the mechanics so they can realize it is broken and needs replacement; And the big surprise the molding that is installed is old and has scuffs and dents - not a new part anymore - the car is all dirty and dripping goof off, no one bothered to take the adhesive from the window and properly clean it; Again had to escalate to the manager - he advised he will fix all that and call back, guess what 3 weeks and counting no one calls back. Worst experience! More

The most amazing super easy going dealership my family and I have ever experienced! HIGHLY Recommend! Justice and Rick really made everything possible for my brother to purchase his dream car!! I know mos and I have ever experienced! HIGHLY Recommend! Justice and Rick really made everything possible for my brother to purchase his dream car!! I know most dealerships are a headache and a war zone going in but not Desert 215 dealership. Definitely a hidden gem! More

The 215 Superstore is the WORST car dealership I’ve ever dealt with. The biggest mistake I ever made was buying a vehicle here. If you are reading this, do yourself a huge favor and go elsewhere. dealt with. The biggest mistake I ever made was buying a vehicle here. If you are reading this, do yourself a huge favor and go elsewhere. More

Trash. .......garbage fire.....run away..... 3 hours at your dealership after everything was completed remotely. Keeping me and my son waiting. No fuel .......garbage fire.....run away..... 3 hours at your dealership after everything was completed remotely. Keeping me and my son waiting. No fuel card provided as per your website after purchase. ( complaint with AG and FCA) false advertising. Told by financing (willie) plates where covered and would be mailed to me and any overage would be refunded. (False) LoJack not installed but charged for it…. Refund to Chrysler since it was financed. Within 10-14 days to cut a check (Michelle). Today is day 23 and it has not been paid. (Complaint with AG and FCA) Went to get plates check for $39xx.Xx provided when it should be $56xx.xx Paper work incorrectly. Can’t plate truck. Can’t send refund until lien holder is added???? In what world does that matter there is a signed contract. Now your blaming weld clerk and recorder for the documents being incorrect??? (Complaint with AG and FCA) More