Dependable Chrysler Dodge Jeep Ram - Service Center

Undependable Dodge unfortunately I chose this dealership for engine repairs for my SRT8 Challenger. naturally I did not want to take my SRT8 to any mechanic. my engine n unfortunately I chose this dealership for engine repairs for my SRT8 Challenger. naturally I did not want to take my SRT8 to any mechanic. my engine needed a new camshaft & a lifter, they also replaced my engine oil pump. I never got a written estimate & I never saw a repair order until I went to pick up my car two weeks later, needless to say that's a long time for that kind of a repair. after presenting my warranty documents, I was also told that I no longer had an extended warranty, that it had expired. David, the service advisor told me the extended warranty is counted from the date of first purchase. which makes no sense. I ended up paying for the repairs, and for a rental car. over $4,000.00 later I get my car back with some windshield rock chips, a dirty & greasy engine bay, a scratched engine appearance cover, a scratched cold air intake(which I had just installed 2 months prior! even spent the extra money for a polished air intake tube! for these jerks to scratch it!), markings on the engine parts(so the mechanic knows where he took them from!!) polishing compound on the hood insulator(apparently something was damaged and polished) After complaining about these findings, I was told to return & speak with a manager. I returned during my lunch break to show the damages to a manager. I also reported an audible noise in the repair area when pressure is applied to the engine in the form of driving forward and releasing the clutch. I was told I would get a replacement engine appearance cover, and that my engine probably needed a minor adjustment. I was told to return when the engine cover arrived, to have windshield chips repaired, intake tube scratches polished, and most importantly have the engine "adjusted" I was also offered a discount on tires, which is nice but not necessary & not a concern of mine at all. when I brought my car back, I was only provided with the engine appearance cover. I was told there were no loaner cars available due to the number of air bag recalls. and this is the story I have been provided with when I inquire about the work that needs to be corrected. I had the air bag recall repairs done in under an hour at Rydell Dodge. I was not provided with a loaner car. I was even being billed the core charge for the damaged camshaft. which is to be exchanged when receiving the new part to avoid the charge, after I asked why I was being charged for that, I was asked if I wanted to keep the old part... why the F would I want a damaged camshaft for $100.00!? why wasn't I offered all of the damaged parts then?? Crooks!!! I have been waiting since February! Last month I noticed an oil leak, after removing the oil soaked underside covers, I found that the oil filter was not properly tightened and was completely lose!! I added oil immediately! The BAR will hear about all of this! If my oil filter wasn't tightened properly I can only imagine what else wasn't done properly!!! No peace of mind!!! More

Horrible Dealership. Avoid at all Cost DON'T GO TO THIS DEALERSHIP. THEY CRACKED MY WINDSHIELD AND REFUSED TO FIX IT. I brought my Dodge Magnum in for an airbag recall. My car was in gr DON'T GO TO THIS DEALERSHIP. THEY CRACKED MY WINDSHIELD AND REFUSED TO FIX IT. I brought my Dodge Magnum in for an airbag recall. My car was in great condition prior to getting serviced. When I picked up my car, I saw that my windshield was cracked. I informed the dealership right away. They checked their paper work to make sure that there wasn't any damage prior to getting serviced. The paperwork proved that there WERE NOT ANY CRACKS prior to getting serviced. The manager wasn't at the dealership when I picked up my car, so they told me to come back the next day. After talking to the manager, I was surprised that they wouldn't cover the damage. He told me that he could DENY THE CLAIM even though they caused the damage and there wasn't any damage on the paperwork prior to getting serviced. He gave me a deal that they will pay for the windshield and I would have to pay $150 for the labor. He told me to take the deal or leave it. Completely unacceptable. Why should I pay for damages they caused while my car was under their care for service? We talked back and forth and they still refused to fix it at no charge. Since my wife needs the car to drive to work, I decided to pay the $150 to get it fixed. To top it off, it took the 2 MONTHS to get the windshield ordered. The manager and employee's are very manipulative. The CEO took no actions to correct his employees' manipulative behavior. Forget the $150, it's the principle of it all... I really cannot believe the manager had the audacity to tell me that he could claim the damage NEVER happened on their watch?! I would avoid this dealership. More

I couldn't have asked for mnore I was hit in an intersection and my 2005 Dodge Ram pick-up's rear quarter panel, along with a good portion of the truck's bed and rear bumper were lit I was hit in an intersection and my 2005 Dodge Ram pick-up's rear quarter panel, along with a good portion of the truck's bed and rear bumper were literally destroyed. My insurance originally quoted +/- $5,000 for repairs, but once they got into it, the total repair cost was nearly doubled. This made me sick because although the truck has almost 175,000 miles on it, it's a diesel and it runs as strong or better than when it was new. Long story short, after Dependable Dodge haggled with the insurance company to get the truck fixed correctly, and after about 4 weeks, I picked my truck up last Friday. The truck literally looks like I just drove it off the showroom floor. "Lou" who runs their body shop told me from the beginning, my truck wouldn't leave his shop until I was 100% satisfied, well after looking the truck over, I couldn't have been happier. Lou and his crew at Dependable Dodge made my truck look better than it has in years; all I can say is Thank You Lou, you've made one customer extremely happy and I will recommend you to everyone that needs a good body shop. I should also mention that Dependable's service department is also first rate, I've been using them for over 15+ years and have always been extremely satisfied with their service and care of my trucks. More

Never Again! This is a complaint in reference to the Dependable Dodge located on 21415 Roscoe Blvd Canoga Park, CA 91304. This all stared a few days ago when the This is a complaint in reference to the Dependable Dodge located on 21415 Roscoe Blvd Canoga Park, CA 91304. This all stared a few days ago when the key fob on my wife’s 2010 Dodge Journey stopped working. After replacing the battery I determined we needed a new fob as it was still not working properly. As we recently purchased a house in the area it was a good time to try out our local Dodge dealer’s service center. My wife called and was told no problem, head in whenever. As she is a registered nurse and works nights it was left to me to take care of this. My first visit was on Saturday 3/21. I went in, with both my 4 year old and 11 month old, to get this taken care of. Not easy running a bunch of errands with little kids, but it had to get done and this was the only convenient time for me. After letting them know what I needed I was told the machine needed to do this had its internet broken. Always an interesting statement to make to an IT professional as it typically means it doesn’t work and the user doesn’t know why…anyways, not much I could do about that so I left a little disappointed, but hey, things happen, no big deal. Knowing this needed to be done ASAP I had to setup a complicated plan where my wife would come to my work with all the kids, we would transfer the kids and the car load of food from grocery shopping and then I would have to leave early from work in order to get to the service center with enough time for them to complete the process. In order to make sure there were no issues, again, not easy to make this all happen, I figured it would be a good idea to call in. I spoke with the service center and was told yes, the internet has been fixed and the machine is working. I also called in to the parts desk to make absolutely sure my fob was in stock, I was given the green light again so I must be good, right…Wrong, wrong, wrong!!! After coming back in I was now told this time that I needed my driver’s license and registration. At first that would not seem like a big deal, except that the car is registered in my wife’s name! So no key for me, come back again! What crock of xxxx!!! I understand the need for security and have no problem providing what was asked for, security is a good thing. Yet why wasn’t I told when my wife called, when I came in the first time referring to it as my wife’s car, or when I called back and spoke with both parts and service…why did no one tell me until it was too late. There were a number of opportunities to let me know that helpful nugget of information. The most unfortunate thing is this dealership is close to my house yet I can never go back to those morons ever again. I don’t care how good they may be at mechanics, they failed before it even got to that…Why would I ever take both my Dodge vehicles or even consider making a new purchase at a place that can’t do something as simple as properly informing their customers…No trust, no business…If that place ever burns to the ground I will bring the hot dogs and marshmallows…”Dependable” Dodge, what a joke… More

I just come in for an oil change. But, I always get a color-coded check list. The tires are measured for wear and the brakes too. The air filter is checked, but only changed if it needs it. Same with color-coded check list. The tires are measured for wear and the brakes too. The air filter is checked, but only changed if it needs it. Same with the wiper blades. The seats are protected, and the steering wheel is covered also! Then the truck is washed! More

Poor customer service and service advisor refused to take responsibility for faulty repair. In all it was a bad experience he's created bad will for this dept. Will never recommend this dealer to anybody! O responsibility for faulty repair. In all it was a bad experience he's created bad will for this dept. Will never recommend this dealer to anybody! Or better yet make sure if you do any business with Dependable you stay on top of the warranties on any repairs because according to them they don't exist once you exit their premises. Dependable they are not! More

Brought Grand Caravan in for diagnostic and repair related to service engine light going on and off intermitently. Spent in excess of $700 and was told that service engine light problem was resolved a related to service engine light going on and off intermitently. Spent in excess of $700 and was told that service engine light problem was resolved and that the car was ready for an emission test. Took car to emission test station and was told I would need to drive the vehicle for 100 miles to reset the computer before testing the vehicle. Drove for 45 miles and, lo and belold, the service engine light illuminated again. The ONLY way this dealer was able to shut off the light was to shutdown the car's computer. If I had the means to sue, I would. More

Over $4,000.00 in repairs from Jan to July all related to the car not starting computers, wiring harness, and now a clock spring, Corporate Chrysler is now involved but I do not expect much satisfaction the car not starting computers, wiring harness, and now a clock spring, Corporate Chrysler is now involved but I do not expect much satisfaction More

I experienced terrible customer service at Dependable Dodge. They refused to honor warranty work and told me to take them to court if I didn't like it. The owner was very obnoxious, rude and sarcastic. M Dodge. They refused to honor warranty work and told me to take them to court if I didn't like it. The owner was very obnoxious, rude and sarcastic. My 2005 Dodge Grand Caravan is a worthless piece of junk that has had more trouble inluding brake failure, air conditioner failure, electric window failure and three recalls to date. I would not recommend this vehicle or Dependable Dodge to anyone. More