Dependable Chrysler Dodge Jeep Ram

Recall service deal I'm very disappointed and the experience I had at your dealership service department. I had made an appointment to have my car check for the transmiss I'm very disappointed and the experience I had at your dealership service department. I had made an appointment to have my car check for the transmission when I got there I was told they were very busy and they could not get to it on that day I waited for an hour even though I had an appointment to take care of a recall that I had made a few weeks ago. What got me more of said was that I was standing there in a couple of people walked up and they over saw me and they help those people even though I was next to be helped I felt invisible at that point very bad experience I felt at that moment. It hasn't been the first time that I've been there that I was overseeing by the person checking people in this person should be taken out and put somewhere else because his customer service is very bad. More

Waiting to get car done Do not know yet! Waiting for parts so my car can get fixed, my first issue is done but it was a lot of money just to get the sunroof leaking fix, a pa Do not know yet! Waiting for parts so my car can get fixed, my first issue is done but it was a lot of money just to get the sunroof leaking fix, a part of the sunroof got broken I already showed the service persone know about it he told it will get fix. Hard to get in touch by phone or get info about the car More

Bad service I was standing over 10 min next to my car waiting to be talked too and watched 2 employee look at me and not acknowledge me. I finally got the attenti I was standing over 10 min next to my car waiting to be talked too and watched 2 employee look at me and not acknowledge me. I finally got the attention of a male Hispanic employee and he finally helped me out. I left my vehicle at 11:15am and picked it up at 2;10pm the service was just an oil change . I went on my own without be notified my car was ready. My vehicle was already serviced so he competed the paperwork . Your service dept is under staff and these two employees are doing the best they can but its not enough. I been going to your dealership for over a year and standard of service has been declining. More

Unsatisfying Took my vehicle into service on a Saturday, no call back when ready and didn’t fill up my windshield washer fluid when on the repair order it said tha Took my vehicle into service on a Saturday, no call back when ready and didn’t fill up my windshield washer fluid when on the repair order it said that it was checked. I left the dealer and my light went off saying it it was. I had to call them to see if my vehicle was ready for pick up. More

It was so easy! James made this process so simple. Throughout my time at the dealership, James was thoughtful, understanding and knowledgable about all the cars on th James made this process so simple. Throughout my time at the dealership, James was thoughtful, understanding and knowledgable about all the cars on the lot. More

Great Customer Service, forced to leave Vehicle overnight Joe was great and my JK feels as though it is running better. I was disappointed that I was forced to leave it overnight. I have a newborn child and b Joe was great and my JK feels as though it is running better. I was disappointed that I was forced to leave it overnight. I have a newborn child and being without a second vehicle induced some "unnecessary" stress. More

In and out in a Jiffy In my past experiences buying a car was an all day event. I was surprised how easy it was to find the right vehicle and make the deal in a few hours. In my past experiences buying a car was an all day event. I was surprised how easy it was to find the right vehicle and make the deal in a few hours. More

Body shop and 25 K Miles Service The Service department did a thorough job..The quality of body shop's work is outstanding. Lou Simon, the Body Shop Manager, offered a loaner. The Service department did a thorough job..The quality of body shop's work is outstanding. Lou Simon, the Body Shop Manager, offered a loaner. More

Excellent customer service!!!!! Dependable Dodge service department was really a good experience. Service advisor; DAVID DEW was WOW, really friendly, courteous and helpful. David Dependable Dodge service department was really a good experience. Service advisor; DAVID DEW was WOW, really friendly, courteous and helpful. David got me a ride home. The shuttle driver was also patient and nice. Most importantly my car problem was fixed same day. Dependable Dodge has an exellent team. More

Ardythe Moriana's first time at Dependable Dodge. This was my first time at Dependable Dodge. The manager David made it very easy to make the transition from my previous shop, which had moved to a lo This was my first time at Dependable Dodge. The manager David made it very easy to make the transition from my previous shop, which had moved to a location too far away for me to continue with them. He was also very communicative about keeping me posted during the day, on the progress of the repairs, and coordinated a complicated series of future events to align in a way that was most convenient for me, and most efficient for the shop. I know that's a really busy job, so I especially appreciated his efforts. As long as he is there to take care of me, I'll be coming back again and again! More