Dependable Chrysler Dodge Jeep Ram

Excellent Service Customer service was great from service advisor to technician to picking up my vehicle. They kept me informed on my vehicle’s repair and status. Customer service was great from service advisor to technician to picking up my vehicle. They kept me informed on my vehicle’s repair and status. More

Poor service You doing a bad customer job. You can’t fix the truck and you don’t have a word I was asked to take in for a service and didn’t do it. Transmissio You doing a bad customer job. You can’t fix the truck and you don’t have a word I was asked to take in for a service and didn’t do it. Transmission still having problems you people couldn’t Fix my truck that I’m still paying, 33K. An acceptable I cannot believe you can fix your on truck. More

Great Customer Service! I was helped out by a man named Joe Samperio, who really took customer service to a whole new level. He had great rapport, took care of my car with ti I was helped out by a man named Joe Samperio, who really took customer service to a whole new level. He had great rapport, took care of my car with timeliness and efficiency in mind, and even had someone drop me off at my home while I waited for my car to be finished. I had just learned about the company across the street shutting down, and how Dependable took on all of their customers, so I was really impressed to have this kind of service in the midst of all the chaos happening to catch up with all of their new and current customers. I recommend Dependable in Woodland Hills to anyone who is looking for their car to be taken care of. Look for a man named Joe! He’s your guy! More

Well Done! Great service! Got checked in quickly. Everything was explained and planned out. Got an excellent deal on multiple oil changes and the service was do Great service! Got checked in quickly. Everything was explained and planned out. Got an excellent deal on multiple oil changes and the service was done within 2 hours! I am very pleased and will return. More

Excellent service David Dew is very helpful and kept me informed through ought my service visit. I would definitely recommend him to all of my friends and colleges. David Dew is very helpful and kept me informed through ought my service visit. I would definitely recommend him to all of my friends and colleges. More

Slow and sloppy service The dealer was backed up and scheduled my appointment out two weeks ahead, with the full knowledge that this would be for 5 recall services and an o The dealer was backed up and scheduled my appointment out two weeks ahead, with the full knowledge that this would be for 5 recall services and an oil change. I took my 2017 Ram truck on the scheduled Monday. Agreed to buy a 4 oil change package to use within 3 years. Was then told on Wednesday that it would be ready Thursday. Was called late Friday at 5 PM that it would be ready Monday or Tuesday and that I could get a rental car. I left msg for a return call Monday PM, as I had not rec'd ANY calls from them except that one on Friday at 5 PM. Was then called Tuesday AM that my Ram truck was ready. Was told my bill was over $400! Was told they brought my truck to a frame repair vendor because it was pulling to the side. That was my last truck, not this one, and shouldn't service advisor ADVISE you of that before hand? Was told that I had authorized a "Fuel Induction Service" because my truck idles rough. That is not true. My truck idles fine and we never discussed that. He removed that service off my bill, but I had to shake my head over this, as he said he always recommends this.... Finally, he was wrong about my four oil changes being good for three years. I did my own research, since I was given no paperwork on this extended $230 Mopar service contract. He was shocked that this program had changed, as he has been offering it for a long time. He wrote down on my invoice that I should be given one oil change after June 8, 2021 (I picked truck up on June 18, 2019) Finally, I had to return to dealer because the technician forgot to reset the "Change Oil" sensor. All this, unfortunately, does not inspire confidence in this dealer I've been going to for over a decade, when I owned my previous 2003 Ram. I don't want to find another dealer, but also don't want more of the above on my next service, so I might see if I have better luck elsewhere. More

issue with driver seat third time i'm visiting dealership and getting all the BS answers but not the fix. was told to come back next month when new employee will join the co third time i'm visiting dealership and getting all the BS answers but not the fix. was told to come back next month when new employee will join the company!? More

Fast, Pleasant and Efficient Recall Experience No one likes to take their car in for any recall work. But when you do, you want the work to be completed as soon as possible. Dependable Dodge far e No one likes to take their car in for any recall work. But when you do, you want the work to be completed as soon as possible. Dependable Dodge far exceeded my expectations. I was in and out in 45 minutes! I expected the work to take a full day based on the sheer volume of cars near the service bay that day. Having purchased my brand new (all-new) RAM 1500 about a month ago, the quick recall service really took the sting out of having a recall so early on. I look forward to working with Dependable Dodge and David Dew in the future for all my service needs! More

Car Service It was wonderful to have David Dew as my Service Advisor. He is very experienced and knowledgeable; David is an asset to the agency. However, the deal It was wonderful to have David Dew as my Service Advisor. He is very experienced and knowledgeable; David is an asset to the agency. However, the dealership needs to expand in order to be able to handle the business if car servicing. Also, the agency needs to have an ongoing supply of necessary parts fir servicing. The resulting downtime will result in loss if business. More

Great service Awesome customer service. Johnny let me know exactly what had to be done with my car and was very helpful. Thank you for your help! Awesome customer service. Johnny let me know exactly what had to be done with my car and was very helpful. Thank you for your help! More