Dependable Chrysler Dodge Jeep Ram

Recall and Oil Change I scheduled a recall and an oil change one week prior to going in. The guy at the service counter was rude and started telling me that he doesn’t do r I scheduled a recall and an oil change one week prior to going in. The guy at the service counter was rude and started telling me that he doesn’t do recalls in the weekends. Then, he proceeded to talk about my recall to others around complaining about the recall. Then he took my car and about 2 hours later, called me and told me the recall item was not available and he was going to have to reschedule it. I’m very disappointed. No one called me during the week prior to me going in to let me know the piece was not in stock. It also took him 2 hours to tell me they didn’t have it. Unfortunately this is the closest dealer to me, but it’s a very unprofessional place. I will only return for the recall. Will be taking my car somewhere else for everything else. More

Got the problem solved I had a problem with the ABS light coming on on my Jeep Grand Cherokee and it was something not similar to routine problem. Even though I have to co I had a problem with the ABS light coming on on my Jeep Grand Cherokee and it was something not similar to routine problem. Even though I have to come back couple of times (because of the unusual nature of the problem) but I'm happy the root cause was found and the issue was resolved. Thanks to Humberto who patiently accepted and continued with resolving the problem. More

Quick and Amazing When you say express oil change, Dependeble dodge lived up to its name. Service adviser Jaime got me in and out in less then an hour, he went over and When you say express oil change, Dependeble dodge lived up to its name. Service adviser Jaime got me in and out in less then an hour, he went over and beyond his duties, extreamly profesional and great customer service! More

Not happy with the service department They never answer the phones, returned my brand new car dirty with complaint unresolved. They had me in a rental for close to 5 days only to pick up m They never answer the phones, returned my brand new car dirty with complaint unresolved. They had me in a rental for close to 5 days only to pick up my car without the blown speaker I’d brought it in for replaced. Told Joe my dash speaker is blown and they claim to have replaced a door speaker that had nothing wrong with it . Maybe if the tech listened themselves they would have clearly heard to speaker in the dash rattling. My car was filthy when I got it back and had to request they wash it which was poorly done More

No help at all Didn't even try to figure out what could be wrong with my abs system. The point of taking your vehicle to the dealer is for their specialty knowledge Didn't even try to figure out what could be wrong with my abs system. The point of taking your vehicle to the dealer is for their specialty knowledge with your brand of car. Highly disappointed. Quit on my truck because of a professionally installed lift kit. Only upside was hector's professional demeanor and help and the fact that I didn't pay a dime. More

Terrible! Bring my car expecting to get fixed, wasted 2 days dropping off my car, (1) issue is car skips so it sounds like transmission issue, since my car is 4 Bring my car expecting to get fixed, wasted 2 days dropping off my car, (1) issue is car skips so it sounds like transmission issue, since my car is 49k miles, I wanted to get it fixed, as per Service staff, they ran 20 miles and they couldn't replicate issue, which is bull, since as soon as I drove off it did it. (2) brought van to fix sliding door and they didn't even get to this issue so picked up car after I was told on 2nd day I had to pay $799.00 which is absurd due to the nature of the issue, since i should be able to open sliding door manually but it's dead on locked. With such bad experience from this dealer I've decided never deal with such staff and never buy dodge ever again! And to trying to reach Service by phone or email they never answer/respond, this place hast the worst customer service! More

Oil change. Great service as usual. But for some strange reason my truck didn’t get washed. I would expect it to get done especially if I left it there. Great service as usual. But for some strange reason my truck didn’t get washed. I would expect it to get done especially if I left it there. More

Jeep maintenance Brought my Jeep in for maintenance. Hector was my service writer. He was very thorough and went over all repairs with me. I had a great experience get Brought my Jeep in for maintenance. Hector was my service writer. He was very thorough and went over all repairs with me. I had a great experience getting my Jeep worked on More

Worst experience ever ! They kept my vehicle for 4 days and did absolutely nothing and every time I tried to call about my vehicle I get no answer from anyone not even messag They kept my vehicle for 4 days and did absolutely nothing and every time I tried to call about my vehicle I get no answer from anyone not even messages left with managers !!!! More

Long wait, wrong oil! I didn’t mind the long wait but when I went to pay, I asked if they used the right oil, 100% synthetic that my car requires, they said yes but I asked I didn’t mind the long wait but when I went to pay, I asked if they used the right oil, 100% synthetic that my car requires, they said yes but I asked them to check and I was right for asking! They used regular non synthetic oil! They drained it and put in the synthetic, I think, I may never know. If I hadn’t asked they would have tried to get away with it. They didn’t even apologize! This is why I do not like using dealerships. Lost me as a customer. More