Dependable Chrysler Dodge Jeep Ram
Canoga Park, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Jeep service I will never again visit this location. I will make the drive to Santa Monica. I dropped my car off for a 9:15 am appt. it was 15 after 5:00 pm, same I will never again visit this location. I will make the drive to Santa Monica. I dropped my car off for a 9:15 am appt. it was 15 after 5:00 pm, same day, and no one called to give me status, much less to say that my car would have to be kept over night. I phoned the location, a girl (I regret not taking her name down) answered and told me I had to wait, Joe, who was my helper, was with two customers. They were more important because they were in front of him. Even though I had been a customer since 9:15 am. She could not even give me a status, whether my car was ready or not. Very I’m personable, incompetent, unprofessional and unwilling to help it think outside of the box. Pretty sad. I then opted for making my way to the dealer, arriving a little before 6:00 pm. I was in front of Joe, who “had seen my paperwork, but knew nothing about my car”. Where is my car, I asked. He didn’t know. I asked to speak to service manager, who with a big smile, was leaving for the day. I asked if that was “Ron” I believe is his name, and Joe quickly went out to chat with him. The solution to this all was, I’ll put u in a rental for tomorrow and ur car is third in line”. As if my emotions and concerns didn’t matter- let’s give her a car and all is good. Really? It’s about communication- this shop lacks it 110%. Zero customer service and zero effort. I really hope this survey serves a good purpose! You don’t have a professional crew. More
Good Sales experience.. Nihad was excellent - fast service and good attention to detail! Made everything very clear, ensured matters where concluded quickly and nothing was t Nihad was excellent - fast service and good attention to detail! Made everything very clear, ensured matters where concluded quickly and nothing was too much trouble. More
I had to wait 2hours and 45 min.. For an oil change.. After I wzited about 25 min untill i wzs greeted and asked if needed help..after my car was done and should have been. Washed courteously.. They brought it I wzited about 25 min untill i wzs greeted and asked if needed help..after my car was done and should have been. Washed courteously.. They brought it back in the same condition. Then asked me if i still wanted the wash.. More
Engine job Luckily I had bought the extended warranty for my Promaster City. It was losing too much oil. The insurance approved getting a new engine. Got lucky. Luckily I had bought the extended warranty for my Promaster City. It was losing too much oil. The insurance approved getting a new engine. Got lucky. They used to have a different service writer (David). He was a mess. Glad he is gone and the remaining guys are nice. More
Grand Cherokee service Was hard to get the appt made via the phone. Could not get a hold of anyone. This would be my only complaint. I ended up making an appointment online Was hard to get the appt made via the phone. Could not get a hold of anyone. This would be my only complaint. I ended up making an appointment online and had a fantastic experience from start to finish. Hector is a true asset. He kept me informed and checked in with me through the whole process. Took care of everything including rental and uber rides. Very satisfied besides my initial attempt to make appointment on the phone. More
Quick service I needed help with some trunk problem lend which most dealers take 2-3 days . They did it same day which is amazing and fast I needed help with some trunk problem lend which most dealers take 2-3 days . They did it same day which is amazing and fast More
Very good service Very good experience, they were very helpful and they got me in and out very quick, David Dew the service advisor, explained to me everything that I n Very good experience, they were very helpful and they got me in and out very quick, David Dew the service advisor, explained to me everything that I needed to know about my truck, Very happy with the service More
Good service overall The service was good once i got there and spoke with a rep. However what i didnt like was that when u try to reach out the the service department via The service was good once i got there and spoke with a rep. However what i didnt like was that when u try to reach out the the service department via phone they literally NEVER answer the phone. They need improvement in their communication. It is important. I bet they have missed alot of new business for the simple fact that the service department literally never answers the phone. Aside from that the service was decent. More
Oil change I went in for a simple oil change. Within 5 minutes of leaving with the service completed, my car started smoking. It turns out that the oil plug was I went in for a simple oil change. Within 5 minutes of leaving with the service completed, my car started smoking. It turns out that the oil plug wasn’t tightened (or over tightened), causing all the oil to spill out and almost seizing the engine. Fortunately I was able to get back to have them fix. Ultimately they corrected the problem and were very apologetic and sincere about the error. Great people that made a mistake. I would still come back because of how they treated me and admitted the error. More
Jaime is amazing!!! I was a waiting customer. Oil Change, Tire Rotation and washed my truck!!! Thanks!! I will definitely be coming back. Jaime even went over my inspecti I was a waiting customer. Oil Change, Tire Rotation and washed my truck!!! Thanks!! I will definitely be coming back. Jaime even went over my inspection sheet. More