Denton Mazda - Service Center

Quality Service Whatever issues I have with my car are almost always dealt with properly. The one time I had questions after service was done, they immediately addre Whatever issues I have with my car are almost always dealt with properly. The one time I had questions after service was done, they immediately addressed the issue to my satisfaction. There are other dealers that would be more convenient for me location wise, but I continue to go here because I know my car will be dealt with properly in a timely manner. I always wait while my service is done and almost always the service time is quicker than I expected. More

Oil change and safety check out before vacation drive My Service Adviser is Chris Stolp. I trust his judgment and advice with my life, as well as my family! I've been coming to Classic Mazda of Denton ser My Service Adviser is Chris Stolp. I trust his judgment and advice with my life, as well as my family! I've been coming to Classic Mazda of Denton service since 2003 and don't plan on changing, as long as I drive a Mazda! More

Great management I drop my CX-9 off 7am for a recall, a no working horn, alignment and state inspection, the service rep told me it would be 139 diagnostic fee, aske I drop my CX-9 off 7am for a recall, a no working horn, alignment and state inspection, the service rep told me it would be 139 diagnostic fee, asked will that be added with the repair charges he said no that will be additional. I told him I had made arrangements to catch the shuttle. He offered water and coffee while I wait, it took 30 min for shuttle driver to show up, the fridge had no water and when I acquired someone pulled a hot bottle from storage and offered it to me. I left agitated and ticked. So when the service advisors calls me aroud 1230pm and tells me he has diagnose replacing the horn for 240 plus 139 diagnosis fee. I told him no I will get the horn done somewhere else. I asked advisor to just button it up and I will pick it up shortly he then tells me we have yet to do the recall, I told him why not he said it took him over 4 to diagnose the horn, other words were exchanged I then told don't worry about the recall either I will be up their shortly pay 139 and never combat again and hung up. The service manager calls me a couple minutes later and told me he apologize for my situation and said that he value I was a long time customer and would pick up the tab for everything if I gave him a little more time. I think service manager deserves a raise. I will continue going classic mazda not because he picked up the tab, but because made me feel special or a customer not just a number. That's Value More

Chris is the best My wife and I are now on our 4th Mazda from classic. Their dealership is very friendly, and Chris, our service advisor is the best. We take our cars My wife and I are now on our 4th Mazda from classic. Their dealership is very friendly, and Chris, our service advisor is the best. We take our cars back for service for everything, even oil changes. More

Love Mazda Of Denton Overall great experience. I will say when I booked my appointment I chose to wait for my vehicle as I have in the past. It took much longer than norma Overall great experience. I will say when I booked my appointment I chose to wait for my vehicle as I have in the past. It took much longer than normal due to the car wash back up. I believe if our paperwork says waiting for vehicle that those vehicles should have priority over other vehicles in the car wash for that reason. One other note of service I would like is to receive my vehicle back with the radio station I have programmed and not a station that is not my kind of music and turned up loud. More

Service My service was done well and did not take long. I come here a lot and the service department has helped me to keep my car running like it was new. My service was done well and did not take long. I come here a lot and the service department has helped me to keep my car running like it was new. More

Service is always great! Rick Wick puts customer service in the middle of this dealership. Nobody is perfect but Classic Mazda comes really close. Always feel like I'm treated Rick Wick puts customer service in the middle of this dealership. Nobody is perfect but Classic Mazda comes really close. Always feel like I'm treated like I'm their best customer and they strive to always take care of you like your family. More

Service with a Smile Brought my Mazda Miata RF7 in for first complimentary oil change (and tire rotation). Even though I was almost an hour late for my appointment due to Brought my Mazda Miata RF7 in for first complimentary oil change (and tire rotation). Even though I was almost an hour late for my appointment due to construction on the highways, they greeted me like I was right on time and provided me prompt friendly service. More

Customer Service Done Right! My 2015 Mazda 3 required a repair to the air conditioning climate control system which was covered under the warranty. The repair was extensive, requi My 2015 Mazda 3 required a repair to the air conditioning climate control system which was covered under the warranty. The repair was extensive, required removal of the dash to get to the parts to be replaced. It was going to take a couple of days to complete the repair and they put me a loaner car without hesitation. Picked up the car a couple of days later and the air conditioning worked correctly and the dash was in the correct position and alignment. I have have cloth seats and during the repair process the seats did get a little dirty. I asked if they could take care of the seats and get them clean. To their credit they stepped up and took care of the issue and restored the seats to their original condition. I think this says a lot about a service department and dealer willing to work to make things right. More

service We have been a customer of Classic since 2006. Our experiences with the service department have also been great! Even though this visit was a routin We have been a customer of Classic since 2006. Our experiences with the service department have also been great! Even though this visit was a routine 5,00 mile - we were treated with the same respect as if it were a major issue. More