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Denton Mazda - Service Center

Denton, TX

4.6
453 Reviews

453 Reviews of Denton Mazda - Service Center

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October 03, 2023

Didn't provide quote before doing a simple hitch install I provided in 2023 CX-5. Should have been easily completed under an hour. Was charged 2.5 hours after the unauthorized work was done. Told that's th More

by adam.zayas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aureliano Gonzalez
Oct 03, 2023 -

Denton Mazda responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 10, 2023 -

Denton Mazda responded

Thank you for your feedback about the unauthorized work and excessive charges for a hitch installation because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jay Odom General Manager jodom@dentonmazda.com

October 03, 2023

Service was thorough and informative. I really liked that I was sent a video detailing the specifics of my multi point inspection and the recommendations. More

by rooks.william
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aureliano (Junior)
Oct 05, 2023 -

Denton Mazda responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 29, 2023

I have been consistently happy with the service at Denton Mazda. Everyone is friendly and professional. My Service Advisor presents the service options and let's me choose what I deem necessary 2 have don More

by DalBlake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Denton Mazda responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that we went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Quick, In and Out Service! Always a good experience at Denton Mazda! Thanks for effort! More

by bmcmeans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aureliano
Oct 03, 2023 -

Denton Mazda responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 27, 2023

The service team was pleasant, knowledgeable, and met my expectations. The info system firmware was updated and Apple Carplay was installed. I am Loving this upgrade to my Miata. Thank you. We’ll be back fo More

by Thebikersmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
Sep 29, 2023 -

Denton Mazda responded

We're delighted to hear that our service team met your expectations and provided a pleasant and knowledgeable experience. Updating the info system firmware and installing Apple Carplay is a great upgrade for your Miata, and we're glad to know that you're loving it. We look forward to welcoming you back for your future car maintenance needs. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing us, and we'll be here whenever you need us!

September 26, 2023

A pleasure to visit Denton Mazda. Great service friendly personnel and great coffee . Nice to look the new vehicles over as well. More

by jdwillfarmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike service manager
Sep 28, 2023 -

Denton Mazda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 24, 2023

The service manager Angela Gomes and her staff are always very helpful and informative in explaining what is needed and why. Recently I have been working with Mike Wilkins. I especially appreciate when they More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Angela Gomes, Mike Wilkins
Sep 26, 2023 -

Denton Mazda responded

Joel, we are glad we could help!

September 23, 2023

Mike was very good about checking the status of my car. He was very personable and attentive. You need more people like him working within your company as he is invaluable. More

by nancy.and.link
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 26, 2023 -

Denton Mazda responded

We're thrilled to hear about your outstanding experience with Mike in our Service department. Providing exceptional and professional service is a top priority. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we appreciate your kind words

September 22, 2023

Customer service is #1 at Denton Mazda. Really great people behind the desk! Always looking to do the right thing. More

by ehaas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Mike
Sep 26, 2023 -

Denton Mazda responded

Thank you for the Five-Star review and for choosing Denton Mazda. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 22, 2023

The service department was fantastic. Changed the oil, checked the tire pressure & discovered a screw in the tire. Fixed it & had the car ready to go in less than two hours. Couldn’t b More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Selby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Donna responded

Thanks for your prompt & efficient service!

Sep 27, 2023 -

Denton Mazda responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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