Denny Menholt Ford

Great Mike was very helpful in showing us used vehicles and taking us through the whole buying process. He was friendly, not pushy, patient and helpful. Mike was very helpful in showing us used vehicles and taking us through the whole buying process. He was friendly, not pushy, patient and helpful. More

In the past 12 or so years, I've purchased 8 vehicles and had most of them serviced at the dealership. For most of those years I was completely satisfied with both my sales and service experiences. and had most of them serviced at the dealership. For most of those years I was completely satisfied with both my sales and service experiences. A few months ago, I went to look at a new F-150. They have a great selection, and having purchased vehicles there before, I was certain I would be able to reach a deal. First, the salesman was clueless (my usual guy moved to a Dodge dealer across town) and knew nothing about the truck, he couldn't even tell me which engine was in the truck, he had to ask, this despite there being a certificate in a frame at his desk showing him as master certified. I found the sales manager to be incredibly rude, and the general attitude of people I encountered to be unfriendly and dismissive. I did buy a new F-150, from Bozeman Ford 65 miles away. I also have a 2006 Ford Freestyle purchased new at Brooks Hanna Ford. Recently I brought it in for service, and I always know that the service writers are charged with "upselling" products and services, I'm prepared for that. But, what happened, takes the cake. The service writer brings me this tab of paper showing me a red blotch of fluid, and a black, dirty blotch of fluid. He told me it was from my transmission and that it needed to be flushed out and have the fluid changed....but...my Freestyle is equipped with the CVT and is a sealed system, there is no transmission fluid to be changed. I was also told I needed new wiper blades, and they had been put on by myself less than a week earlier. I've also recenlty had shoddy work done, and it seems like nobody cares any more. They might have a shiney new building, but this dealership is not what it used to be. I have my oil and regular service done at the Chevrolet dealer in Anaconda, MT, and when I do have warranty concerns, I take the extra hour to drive to Bozeman. Brooks Hanna Ford won't see any more of my money or my business. More