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90 Reviews of Dennis Sneed Ford - Service Center
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June 26, 2020
I highly recommend Dennis Sneed Ford. They are family owned and operated. They hit the “trifecta” : excellent selection, competitive price, and stellar service! The team really “goes the extra mile” fo owned and operated. They hit the “trifecta” : excellent selection, competitive price, and stellar service! The team really “goes the extra mile” for clients. For decades they have served as a customer-centric dealership and have become a trusted leader both locally and nationwide! More
by jonathansarver
Verified CustomerEmployees Worked With
Dennis Sneed, Carey Sneed, Chad Sneed
June 17, 2020
I would recommend Dennis Sneed Ford to all my family and friends. They are willing to help with all price ranges and find the best fit for the buyer. We will be going back in the future!! friends. They are willing to help with all price ranges and find the best fit for the buyer. We will be going back in the future!! More
by sicklesseven
Employees Worked With
Carey Sneed, Derrick Nolker, David White
June 12, 2020
2nd time in to have transmission looked at. My wife was treated horribly for my family just buying 3 vehicles from them and have referred about 12 people who have bought cars since ours. treated horribly for my family just buying 3 vehicles from them and have referred about 12 people who have bought cars since ours. More
by hopefarms
Employees Worked With
Service department. And Dennis Sneed himself.
May 29, 2020
Excellent person to work with! Very kind and make sure all my needs were met, also had everything done in a timely manner. Amazing person. all my needs were met, also had everything done in a timely manner. Amazing person. More
by nicolecockriel20
Employees Worked With
Kathey Cockriel
May 25, 2020
3 visits It took three visits to do the works service, a recall and engine light diagnosis, advance track. $160 After first trip, left dealership and engine l It took three visits to do the works service, a recall and engine light diagnosis, advance track. $160 After first trip, left dealership and engine light comes back on. I call and return next day. They state it is a new code and charge $317, wanted to charge $417, but I reminded them I paid for $99 diagnostic the day before. They don’t have part. Return day three. Supposedly fix, now my transmission is jerking, never happened before. I will not go here again. They said they would call when truck done, I don’t hear from them and call in afternoon, they say it is done. When I pick up truck, had to wait 15 minutes for service person to bring ticket so I can pay. More
by kje3429
Employees Worked With
Kathey Cockriel
May 22, 2020
Terrible place, they do not stand behind their vehicles. We bought a 2016 Lincoln MKX, thought we were getting a good deal. But it has been an absolute disaster since we purchased it. First we were given th We bought a 2016 Lincoln MKX, thought we were getting a good deal. But it has been an absolute disaster since we purchased it. First we were given the run around on the extra key fob. It took approx 5 months to finally get the key fob we were told we would get at time of purchase. We have owned the car for 11 months and it sounds like the front end is going to fall out from underneath it. In March when the noise started getting worse I called to get an appt to get the front end checkout. Being a Lincoln and Lincoln usually offering loaner vehicles I asked for a loaner. I was told they were all checked out. I told them I was concerned about my warranty expiring soon. The service manager (Kathy) told me she would create a ticket and being dated before the expiration date it would be covered. Over the last 2.5 months, I have called a dozen times or better and every time the loaner was not available but she confirmed that my ticket was created and it would be covered under warranty. Today I called and spoke with Chad Sneed and he told me that they don’t do loaners unless it’s a major repair and that there was no ticket created so it will not be covered under warranty. I would not and do not recommend this place for vehicle purchases or vehicle repairs. Anderson Ford, Saint Joseph is very easy to deal with, will definitely be taking my business there from now on. Horrible experience and do not stand by their word! More
by Tim Grable
Employees Worked With
Chad Sneed, Kathey Cockriel
May 17, 2020
Everyone was great about answering my questions and fixing our car in a timely manner. Keep me updated on the progress of the car. Thank you for your services. fixing our car in a timely manner. Keep me updated on the progress of the car. Thank you for your services. More
by tr86donelson
Employees Worked With
Kathey Cockriel
May 08, 2020
The work I needed done was completed in an efficient manner and was done correctly. It was under warranty and everything was done quickly and correctly. manner and was done correctly. It was under warranty and everything was done quickly and correctly. More
by coachpage77
Employees Worked With
Baron Washington Jr, Kathey Cockriel
April 28, 2020
Kathey was very sweet and helpful! We were too early for the appointment but everyone was wonderful. I was able to just drop my car off and they had it ready in a very timely manner. the appointment but everyone was wonderful. I was able to just drop my car off and they had it ready in a very timely manner. More
by brookemburdick
Employees Worked With
Kathey Cockriel
March 02, 2020
I took my car in for a recall the service department completed the work in a timely manner. I was treated with respect. They even replaced my back windshield wipers. completed the work in a timely manner. I was treated with respect. They even replaced my back windshield wipers. More
by jamesrader617
Employees Worked With
Kathey Cockriel
