Dennis Sneed Ford - Service Center

Terrible customer service. Horrible communication and they have the inability to accurately do their jobs in checking warranties to ensure their customers receive the best serv Horrible communication and they have the inability to accurately do their jobs in checking warranties to ensure their customers receive the best service. With that being said I have had the worst experience with this dealership, the incompetent staff, and the lemon of a vehicle they sold me. More

They will not take care of there customers. I took my car to get repaired 3 times for the same issue. When I went to pick up my car the drive side door was broken and window won’t go down. Jess I took my car to get repaired 3 times for the same issue. When I went to pick up my car the drive side door was broken and window won’t go down. Jesse tells me it’s a factory defect. He contact ford and they were only willing to pay 65% of the bill and Jesse tell me the sneed ford won’t pick up the rest. He expected the customer to pay the other 35 % of a factory defect. Mind you he had my 2020 Ford Escape which I bought brand new at that dealership for a week. He tells me that he was done messing with it. He was going to put a couple of ribbit in it and set it out side for me to pick up. He is probably the worst service manager I have ever had to deal with. Need to treat your customers better. He told me to take it to Anderson ford in Saint Joseph Mo. More

Worked with the parts department's Chris Palaska. Great experience and excellent communication via email and telephone! ;-) Great experience and excellent communication via email and telephone! ;-) More

Friendly easy to work with no long waiting lines. So much more professional than the one in my town and Smithville Missouri. more professional than the one in my town and Smithville Missouri. More

The Sneed family and their employees are the best. Fast, friendly and professional would highly recommend friendly and professional would highly recommend More

Very helpful and professional. Car was done on time and work was up to standard. work was up to standard. More

One hour and twenty minutes for oil change and tire rotation. I had just washed and vacuumed the truck. After the service, the truck was dirty inside. Front seats and floor mats were filthy and I ha rotation. I had just washed and vacuumed the truck. After the service, the truck was dirty inside. Front seats and floor mats were filthy and I had to revacuum the floors and clean the leather seats. There were oily fingerprints on the steering wheel, on the inside of the drivers door, on the dash, on the outside of the drivers door, on the hood and on both front fenders. There are other dealers much closer to me than Sneed. Will have to consider them next time. A real disappointment. More

The service department (Tim and Patrick) were both very helpful and took the time to test all things that could be wrong. They were very patient and willing to look into every aspect of my issue and worked helpful and took the time to test all things that could be wrong. They were very patient and willing to look into every aspect of my issue and worked me in around my schedule. I would definitely recommend the service department. More

Wow you really have the Audacity to ask for a review when you had my car for over 6 months with a xxxxty explanation. Nice try. We will make sure everyone knows how well you care for your customers. � when you had my car for over 6 months with a xxxxty explanation. Nice try. We will make sure everyone knows how well you care for your customers. 👋 More

Great experience, customer friendly and timely service. Best service experience I have ever had and the service department was great. I will always have my car serviced at this dealership. Best service experience I have ever had and the service department was great. I will always have my car serviced at this dealership. More