Dennis Sneed Ford

Great Rich was great on helping me get my Taurus sho . The wasn't ready car for pick up needed cleaning & some other stuff Rich brought it to me after it wa Rich was great on helping me get my Taurus sho . The wasn't ready car for pick up needed cleaning & some other stuff Rich brought it to me after it was done great guy and seller. Thanks again Rich and Sneed Ford Ben More

Excellent Easy to work with, Friendly, and accommodating. No nonsense. Dennis Sneed himself came by to see if we were being well taken care of. Anthony our sale Easy to work with, Friendly, and accommodating. No nonsense. Dennis Sneed himself came by to see if we were being well taken care of. Anthony our salesman was great. Thanks More

Hook and switch deals, read bbb rating reviews also. Buyers beware! We traveled 16 hour round trip with overnight stay and food and fuel expenses all for two cars that were not even there after we were a Buyers beware! We traveled 16 hour round trip with overnight stay and food and fuel expenses all for two cars that were not even there after we were assured the cars would be and made all the arrangements with them to view both cars . Please read the other reviews both here and on other sites and don't dismiss them as I did. I spoke to Rich in sales on Saturday afternoon on labor day weekend at 45 minutes before closing to make sure the cars were there and all was good with them both. He assured me all was well , I had informed him we had a 8 hour drive each way and he told me since it was rite at closing Saturday and they would be closed Labor day the cars weren't going anywhere. There would be no need for a deposit if we would show up at 8;30 when they opened on Tuesday.He also stated that the owners sons which work and manage at the dealership were driving the cars for the holiday weekend but they would be there at opening on Tuesday morning. I had given him two phone numbers to reach me at if there were any issues so we wouldn't be making a wasted trip. The price had been worked out on them and all was set for us to be there Tuesday morning. We spent our Labor day driving from Ky to Kansas city spending the night there Monday night so we would be there at opening on Tuesdays. We pulled into the dealership at exactly 8:30 and circled the lot to get a look at the two cars before we met with him. Two circles around and the two cars couldn't be found so I assumed maybe they were in clean up bays or somewhere inside. We went into dealership and found Rich, he says "the one car is here but I don't think you are going to like it it has some rear end damage but I will show you anyways the other is on the way and should be here any minute i have already spoken with the owners son". To I replied "damage you never mentioned that before and the pics of them show any damage " he said "yea I just found out about it and we are probably going to send it back to ford'. We make 2 loops through the lot while the while time I'm telling him the car is not out front. Finally he says let me go check with manager and see where we put it . He comes back out and tells us they sent it back to ford already, keep in mind the car was there Saturday at closing and they were closed Monday and it's Labor day weekend. My wife expressed to him she was not happy and felt something wasn't rite with the story. So one car has magically disappeared. With all the small red flags i had been seeing this one was the largest I knew something wasn't rite and let him know we were starting off on a bad deal already. By now its 8:50 and still the other car hasn't showed keep in mind it was just minutes away at 8:30. He tells us just to hang for a bit and it should be here in just a minute or two he had called him again and told him he was just a few minutes out. I go back out to the car with my wife who had took a vacation day as well as myself to sit in our vehicle to ponder on the situation, While sitting there watching some of the things going on and taking a good look at the dealership I start figuring out that all the red flags are adding up and this is hook and switch deal or just a scam to get you there. By now its 9:25 and we are fed up. I walked into the office and told Rich we are leaving, he looks at me kinda dumbfounded I said " we drove 8 hours one way to look at these cars that you told me were going to be here, worked out a deal on them with no mention of damage to one not only that we have been sitting here for 55 minutes waiting to see a car that was just a minute away that was supposed to be here at 8:30 I'm done with this deal and i see what it going on. The only reply out of him is "the cars were here this weekend". After leaving and calming down a bit I decide to call the general manager, which Rich has told US Is one of the owners sons and tell him how we felt about it all, guess what, he was not available and no return of my call. Please save yourself the trouble and steer clear of this dealership, I should have payed more attention to all the sketchy reviews and ratings i seen, i would have a 1000.00 more dollars in my pocket we spent to go see two ghost cars and not have wasted my holiday weekend.. BTW the two ghost cars are still listed on their site as well as other places all over the internet they are the two 2018 loaded mustang gt premium red and blue. More

great customer service great buying experience worked with Rich Sousa he drove 25 miles to pick me up on a saturday Morning, was a very nice and respectful did not great buying experience worked with Rich Sousa he drove 25 miles to pick me up on a saturday Morning, was a very nice and respectful did not pressure me to buy or try to influence my decision, I picked the car I wanted on the internet and that is the one I got no pressure at all More

Great experience Rich and the team were straightforward and easy to do business with. Rich is very personable and not a pushy salesperson. We were able to see the truc Rich and the team were straightforward and easy to do business with. Rich is very personable and not a pushy salesperson. We were able to see the truck we went to look at and didn't have to spend hours looking at vehicles we weren't interested in (which is something we've experienced elsewhere). I would recommend this dealer to friends and family. More

Great prices and staff! Dennis Sneed Ford went above and beyond to find a car that would work for me. I worked with Claudia who did not pressure me but was actually very pati Dennis Sneed Ford went above and beyond to find a car that would work for me. I worked with Claudia who did not pressure me but was actually very patient with me, answering any questions I had. The whole staff was very friendly, and they have great prices! More

To fast We rushed to much we should have asked more questions about the car. we love what we got but if we asked more questions we might have bought, we might We rushed to much we should have asked more questions about the car. we love what we got but if we asked more questions we might have bought, we might have bought a level up package . They need to go into detail what is really on the car. We had plan just look that day. More

2017 Ford Escape Went out of my way and traveled to Dennis Sneed Ford. Best decision I made. I walked in and talked to Dennis Sneed, he directed me to a salesperson. H Went out of my way and traveled to Dennis Sneed Ford. Best decision I made. I walked in and talked to Dennis Sneed, he directed me to a salesperson. Her name was Claudia. She was a very good sales lady, polite and new her product. We ended up buying a 2017 Ford Escape. Before the deal was done Dennis Sneed came in and personally finalized the deal. That's what's nice about a small town dealership the owner gets involved. That only goes to show you that he cares. Thanks Dennis Sneed Ford for a pleasant transaction...……………………. More

Great Place!!! When we went to Sneed we were greeted by Rich, he is wonderful. He listened to what we were looking for, not what he wanted to sell us. He did not pus When we went to Sneed we were greeted by Rich, he is wonderful. He listened to what we were looking for, not what he wanted to sell us. He did not push us into something, and made sure to explain anything we were not sure about. Rick in financing was above and beyond and got us into our new car! We were very comfortable throughout the entire process! Thank You Rich & Rick, we love our new 2018 Ford Escape!!! More

honest Asked for the air filter to be changed and I was advised the filter was still good and did not need to be changed. They were honest and helped us t Asked for the air filter to be changed and I was advised the filter was still good and did not need to be changed. They were honest and helped us to avoid an unnecessary service/charge. More