Dennis Sneed Ford

Very pleasant experience We were very impressed with the way we were treated. We had 4 potential cars we were looking at and Richard took the time to let us know the history We were very impressed with the way we were treated. We had 4 potential cars we were looking at and Richard took the time to let us know the history of each and explain the differences that each one had. We negotiated a price and the deal was done. It is well worth the drive and time to go check out this dealership! More

Fast and easy experience! Walked in to test drive a car I had seen online. Less than an hour later, walked out having signed the paperwork to buy at the price I wanted. Went b Walked in to test drive a car I had seen online. Less than an hour later, walked out having signed the paperwork to buy at the price I wanted. Went back to pick it up with a check, and it took less than 15 minutes. Easiest car buying experience I've had in a while and Baron Washington was great to work with! Will definitely shop here next time I'm in the market. More

Very frustrating experience We went to Dennis Sneed because of the prices that we found online. They have a ton of cars on the lot. The vehicle I wanted to test drive was block We went to Dennis Sneed because of the prices that we found online. They have a ton of cars on the lot. The vehicle I wanted to test drive was blocked in by another. They had to jump start the vehicle that was blocking mine as it wouldn't start. My husband and I took an Escape for a test drive. There were a few things that we noticed and asked our salesman, James Patrick, to fix. The breaks were very shaky, one of the seat belts in the back was missing a cover, and the front driver's side door had a major dent. They agreed to fix all of these issues so we went ahead and purchased the vehicle. The price was a good price, which is the reason for me giving the dealership 2 stars. It was too late in the evening to get the breaks looked at so we agreed to come back the next day with a check and take the vehicle home then. Upon return we were informed that the breaks were fixed, the seat belt part had to be ordered, and the vehicle would need to be taken to Annheim Form in Kansas City for the door to be fixed. Okay fine. I drove the vehicle off the lot with a gas tank that was almost empty and the next day scheduled an appointment with Annheim to fix the door. They had my vehicle for 8 days before I got it back. I realize this isn't Dennis Sneed's fault, but I would think they'd get a giant dent fixed before putting the vehicle on the lot. Once I got the vehicle back from Annheim, I schedule an appointment with Dennis Sneed to get the seat belt cover put on. It's a 40 minute drive from my house to the dealership. I sat for an hour at the dealership before being told that the wrong part had been ordered and I would need to come back but could just come at my convenience. Shortly after this the breaks on my vehicle started progressively shaking worse and worse. It was obvious that they did NOT fix the breaks as they had said. I called and talked to the service department about scheduling a time to fix the breaks and replace the seat belt and they told me I would have to leave my car for a day. I requested a new plan or another vehicle to drive and they promised to call me back with something. I waited a few days and never got a call. I called and asked to talk to James this time since he had been helpful previously. He was able to come up with a solution and drove his personal vehicle to my place of work, got my car, and took it back to the dealership to have the breaks and the seat belt fixed. Upon return I was told that the seat belt was fixed but that the rotors needed to be ordered. Once again, I waited for a phone call and got nothing. I called and asked and they told me they had been really busy and couldn't get my car in for a week or so. After multiple messages and a rising frustration level, an appointment was finally scheduled to fix the breaks, that were supposed to be fixed before I even purchased the car. I asked James if my car could be detailed as it had now made it THREE trips to the dealership to fix issues that should have been fixed before the car was in my possession. I got it back today. The breaks feel great but it's obvious they quickly ran a vacuum over the carpet and called it good. They pretty much half ass everything and hope they can get away with it. James was as helpful as he could be but obviously had his hands tied in many situations. I think the owner is the sleaziest of them all and that's who they all answer to. The price was great but not worth the frustration. Next time I will pay a little more if I have to and avoid Dennis Sneed at all costs. More

Great experience in finding a car for our daughter. We targeted Dennis Sneed Ford due to a good selection of Ford Focus sedans. Rick Munden was great to work with. He was patient with my questions and t We targeted Dennis Sneed Ford due to a good selection of Ford Focus sedans. Rick Munden was great to work with. He was patient with my questions and the questions of a 16 year old. In the end we found a 2013 Focus that was perfect. Sales process and purchase was easy and I like the friendly atmosphere of the dealership. We would buy another car there again. More

Great customer service! Treat you like family! Buying a car here was fast and easy. They don't treat you like a future dollar sign, they treat you like a person. I really needed a better, more reli Buying a car here was fast and easy. They don't treat you like a future dollar sign, they treat you like a person. I really needed a better, more reliable car due to starting a family. They didn't just listen to my story, they wanted to become a part of it. They got me the car that I needed and I couldn't be happier. Thank you Baron and the Dennis Sneed Ford family for making getting a car possible! More

Easy and Enjoyable Was looking to purchase a new used car. We were headed out on vacation. Stopped by to see what they had. Found one I liked, had a set price in mind. W Was looking to purchase a new used car. We were headed out on vacation. Stopped by to see what they had. Found one I liked, had a set price in mind. We couldn't come to an agreement on price. Went on vacation. While in Florida I received a call from the owner wanting to negotiate price. Richard and I made several phone calls back and forth. Came to an agreement on price. The day after I got back from vacation. I went down and picked up my car. A 2013 Ford Escape, fully loaded. I'M A VERY HAPPY LADY!! I will tell everyone about my experience. Whenever I decide I need another vehicle, I will go back to them and recommend they see Richard Carnahan. He was a very pleasant man. They were all great! More

Worst dealership experience. Worst used car and they could Purchased used 2012 Ford Fusion SEL with 31,xxx miles on October 2014. Vehicle was in local Ford dealer shop next morning. Was out of pocket $800 Purchased used 2012 Ford Fusion SEL with 31,xxx miles on October 2014. Vehicle was in local Ford dealer shop next morning. Was out of pocket $800 immediately for unsafe tires and bad front rotars. Dealer would only reimburse me $400 and that was after posting negative feedback on their website. Vehicle has been in the shop on: Oct 3 2014- Low on oil, headlights didn't project more than 2 feet in front of car, 4 bad tires with multiple nails and unacceptable tread life leaf. Oct 8 2014- Car wouldn't start battery died Oct 17 2014- Windshield leaks and had to be resealed Nov 10 2014- Radio screen was peeling from inside, Rattle from dashboard due to broken cabin air filter cover which was broken when they replaced the filter. Jan 7 2015- Automatic windshield wipers didn't work only had one working setting, Rear differential oil leak due to faulty vent valve and was replaced, license plate light kept burning out due to water damage from bad seal. 6 May 2015- Fluid leak from front PTU (transmission). Replaced front PTU unit. 19 Aug 2015- Replaced front right inner c/v joint, replaced shaft bearing, replaced drive shaft, replaced rear AWD rdu system. Vehicle was in the shop for 20 days straight! Manager Kerry will only offer for me to trade the car in at it's current value. That leaves me out even more money and I'm stuck with an unsafe and not reliable vehicle. Great way to show appreciation to their customers and military members. I will not give up until I'm appropriately compensated. More

Hassle Free Selected, test drove, and purchased a used Ford Focus in 3 hours. Very friendly employees and ownership. Everyone was very honest and open about the Selected, test drove, and purchased a used Ford Focus in 3 hours. Very friendly employees and ownership. Everyone was very honest and open about the cost and vehicle history. I left their confident in the vehicle I chose, the service I would receive after the purchase, and pleased with the deal I got. I'm very glad we went there and know I could not have found a better deal or had a better experience anywhere else. More

Used car sales Purchased a 2012 focus for my step daughter. She loves it. Great car to go back and forth to college They made it easy and quick. Would recommend to a Purchased a 2012 focus for my step daughter. She loves it. Great car to go back and forth to college They made it easy and quick. Would recommend to anyone. More

Very good customer service The people are very friendly & helpful. They didn't try to push me into buying a more expensive car, they just listened to what I was looking for and The people are very friendly & helpful. They didn't try to push me into buying a more expensive car, they just listened to what I was looking for and showed me some options. They aren't the best at cleaning, but my overall experience was very good. More