Dennis Eakin Kia - Service Center

Quality of Service Decreases Over Time I bought my first new vehicle from Dennis Eakin Kia in 2012. It was a 2013 Forte SX. The service was great, the people were great, and the car was awe I bought my first new vehicle from Dennis Eakin Kia in 2012. It was a 2013 Forte SX. The service was great, the people were great, and the car was awesome for a small car. I loved that car. But two years later I wanted a bigger car so I traded in the Forte and bought a new 2016 Optima while I was waiting to get an oil change on the Forte. The salesman offered to have the windows tinted for free as well. The car was great but did not have as many options on it as the Forte. Apparently I had free oil changes for the first 3 years of owning it and every time I went into get an oil change, done, I paid for it. No one ever reminded me of that. Then in April of 2018, I went in for an oil change and ended buying my 3rd brand new vehicle from Dennis Eakin Kia; a 2018 Sportage FE. I was told the vehicle had the Android Go version of the radio. Whoever waxed the vehicle for me while I was doing the paperwork got wax on the plastic bumpers which never comes off. No offers to tint windows either. The quality and service got progressively cheaper as I bought new higher priced vehicles from them. Just yesterday I was told by the Service Department that my version of Sportage is basically "As Is". I cannot upgrade the radio due to wiring issues. I should have never traded in the Forte SX. If I buy another Kia, it probably won't be from this Kia dealership. Service department is great though. Fast and friendly. I never have had any issues with them. I love the Dennis Eakin Kia Service Department. But's that's it anymore. More

Good service and a great waiting area Dennis Eakin Kia Has excellent service and gives an experience with no high pressure. Service writers are great. They ensure your visit is relaxing an Dennis Eakin Kia Has excellent service and gives an experience with no high pressure. Service writers are great. They ensure your visit is relaxing and provide updates and prompt service. More

Great service Desi, the service consultant, is always so friendly. I dropped my car off, went to lunch and it was waiting for me when I returned. My sales person, A Desi, the service consultant, is always so friendly. I dropped my car off, went to lunch and it was waiting for me when I returned. My sales person, Anthony Freeman came to greet me also. More

Excellent Everyone is always friendly and the service is great! I have bought everyone of my Kia's from them and will never go anywhere else Everyone is always friendly and the service is great! I have bought everyone of my Kia's from them and will never go anywhere else More

Above the Rest! Great service by great folks! It was easy to schedule an appointment and when I arrived I was greeted immediately and my state inspection done quickly Great service by great folks! It was easy to schedule an appointment and when I arrived I was greeted immediately and my state inspection done quickly. The waiting area was clean and offered a variety of beverages and snacks including fresh fruit. There is also a nice play area for children. More

Cruise control installations Chris was very nice waited and stayed late until the installer arrived and completed the job who was coming from Austin and was delay,both were ver Chris was very nice waited and stayed late until the installer arrived and completed the job who was coming from Austin and was delay,both were very professional and honor they word,Chris great job,thanks. More

Out with old. In with the new Great customer service in sales and finance. Go Sean and Debbie. Enjoyed all the time and effort to make the sale meet the customer needs!! Thanks. Great customer service in sales and finance. Go Sean and Debbie. Enjoyed all the time and effort to make the sale meet the customer needs!! Thanks. I went in for a service appointment and came out with a brand new car. My third Sorento now. More

Always good service I’m always pleased with my visits to this dealership. Everyone is pleasant and informative about things to be done. I’ve never had a bad experience he I’m always pleased with my visits to this dealership. Everyone is pleasant and informative about things to be done. I’ve never had a bad experience here! More

Top notch service...would recommend to anyone. A reliable ride, matched with a reliable service at a valued price, this is why I gave 5 star rating...they stand behind their product. A reliable ride, matched with a reliable service at a valued price, this is why I gave 5 star rating...they stand behind their product. More

I was very impressed when we first pulled up and couldn't have been happier by the end. They are in a nice area, right off of Highway 190. The exterior is new and clean as is the Service Department. Emplo have been happier by the end. They are in a nice area, right off of Highway 190. The exterior is new and clean as is the Service Department. Employees are dressed appropriately and nicely and extremely professional. My only negative is that after the oil change I did expect the car to be vacummed and was disappointed to see that it was not. More