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Dennis Eakin Kia - Service Center
Killeen, TX
398 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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398 Reviews of Dennis Eakin Kia - Service Center
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August 31, 2024
He was a nice and pleasant person, check in on me and asked if I was being helped. asked if I was being helped. More
by esteralford
Verified CustomerEmployees Worked With
August 31, 2024
Chris and the staff at Dennis Eakin Kia are some of the best people I have ever dealt with, I've owned a Kia for over 20 years and have always had great service from the service department to the sales for best people I have ever dealt with, I've owned a Kia for over 20 years and have always had great service from the service department to the sales force and the finance department. More
by ddavila731
August 31, 2024
It’s easy to get an appointment and the ease of scheduling it is also easy, however making an appointment and still having to wait more than 3 hours is very frustrating. scheduling it is also easy, however making an appointment and still having to wait more than 3 hours is very frustrating. More
by rowerobi
Employees Worked With
Not sure who we worked with
August 31, 2024
Terry cost me over an additional 800 dollars in rental car fees because he would not return my vehicle to me. Then 17 days later with no change to the vehicle he allowed it. They did give a partial discou car fees because he would not return my vehicle to me. Then 17 days later with no change to the vehicle he allowed it. They did give a partial discount, but not enough to cover the fees they caused. Additionally, part of what was covered in the insurance adjuster’s notes was a 200 dollar detailing which was not done. Terry told me it was the insurance company’s fault and they owed me 200 dollars. After I contacted my insurance Terry agreed it was his and his team’s mistake, and would not refund my money that same day even though I had not left the lot. He was supposed to mail me a check which has not arrived over a month later. Tldr, Dennis Eakin Kia cost me over 500 dollars in fees, and services that they said they performed and did not. The detailing issue very much feels like a scam. More
by J
Employees Worked With
August 31, 2024
Showed up for an “appointment” for a recall repair to be told it would take a few hours to replace a fuse! Got home within 10 minutes just to get a call saying my car was ready. Work was done but it caused told it would take a few hours to replace a fuse! Got home within 10 minutes just to get a call saying my car was ready. Work was done but it caused a new issue with my headlights going in and out whenever they want to. Let the dealership know and it was going to be another week before they could get me back in. More
by shay5192000
Employees Worked With
August 31, 2024
GREAT DEALERSHIP BUT AFTER MAINTENANCE NOT REALLY GOOD WHEN APPOINTMENTS ARE MADE STILL TAKES TWO PLUS HOURS TO FINISH YOUR SERVICE MISSION WHEN APPOINTMENTS ARE MADE STILL TAKES TWO PLUS HOURS TO FINISH YOUR SERVICE MISSION More
by davis9463
August 31, 2024
They always are fast and reliable for service. The process of buying the car went smoothly. The process of buying the car went smoothly. More
by lacilov
August 31, 2024
Holly was great, took care of us and explained what was going on every step of the way!! going on every step of the way!! More
by williamharron75
August 30, 2024
Everyone is always so nice and willing to help. And very friendly. 10 out of 10. I definitely recommend And very friendly. 10 out of 10. I definitely recommend More
by mayakamartin
