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Dennis Eakin Kia - Service Center

Killeen, TX

4.7
388 Reviews

388 Reviews of Dennis Eakin Kia - Service Center

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November 13, 2024

Very polite staff that treat you like family. Wonderful to work with always. Would recommend to anyone More

by guamgirl1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sannicolas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff San Nicolas
November 12, 2024

Service agent was great and provided awesome customer service. Vehicle service was completed expediently. Amazing service from start to finish. More

by JGomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

I always get great customer service and everyone is very friendly and keep you informed about your service your getting. More

by cmguzmanstylist47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

I don’t like the fact that you give me an option to do a maintenance package as I scheduled my appointment but then when someone picked my car up they were charged double . The 195,000 mile package cost me More

by michele.evans0102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We understand your concerns regarding the maintenance package and the unexpected charges. Your feedback is important, and we appreciate you bringing this to our attention. We encourage you to reach out to us directly at Dennis Eakin Kia so we can address your specific situation and work towards a resolution. We value your business and hope to improve your experience moving forward. Sincerely, The Dennis Eakin Kia Team

November 11, 2024

Awesome facilities. Excellent staff and managers. Harolyn is fantastic. Got my car into to service immediately, and the diagnostic report in 2 hours. My engine had faile More

by cassmith0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

Excellent dealership with superb customer service, will highly recommend to family and friends. The best. More

by brisb21259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sannicolas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sannicolas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie John
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fulsom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

She greeted me promptly and was able to get my car in for service quickly. More

by booboo13046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Great service, always gets the job done the first time. Would recommend to others for service. More

by mlashl12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Excellent service from the establismebt/Williard. Trying to write up to 15 words for then minimum! More

by jaisykim93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Holly is always exceptional every time I come in. Keeps me informed and great customer service with a smile! More

by smh0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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