Dennis Eakin Kia - Service Center
Killeen, TX
400 Reviews of Dennis Eakin Kia - Service Center
Communication was poor. I had to initiate communication with the service department and was given multiple timelines for return calls that were not adhered to. After having I had to initiate communication with the service department and was given multiple timelines for return calls that were not adhered to. After having my vehicle all day, I needed to pick my vehicle up to get my children to their soccer games. I was told a Lyft was 7 minutes away and to wait outside of my place of business to be picked up. 35 minutes later, I called the service department once again and within 30 seconds of that phone call, I received multiple text messages from Lyft that my ride was approximately 7 minutes away (at the time of my follow-up phone call, leading me to believe they forgot to order the Lyft initially). I ended up having a co-worker bring me to the dealership as I did not have time at that point to wait for the Lyft. Two of three of my concerns (engine tapping and entertainment center glitching) were not fixed. More
Quick to get our vehicle in for service and stayed in touch with us during the process. touch with us during the process. More
Far better service experience than I would get at a competing dealer. Service staff was extremely accommodating, and service was completed much faster than I was even expecting! competing dealer. Service staff was extremely accommodating, and service was completed much faster than I was even expecting! More
Harolyn was very nice and welcoming. She always assist me whenever I have to come to the dealership and I enjoy her service. She always assist me whenever I have to come to the dealership and I enjoy her service. More
Harolyn, was awesome and very knowledgeable, customer service is Excellent! Looking forward to working with her my next service visit! Thank you Harolyn!!!!! service is Excellent! Looking forward to working with her my next service visit! Thank you Harolyn!!!!! More
Always attends me with a smile. Quickly ordered the missing parts of my one year old car that flew away while driving. Quickly ordered the missing parts of my one year old car that flew away while driving. More
Very good. She was very nice, respectful, and professional. Took the time to explain everything and provided an excellent customer service. She was very nice, respectful, and professional. Took the time to explain everything and provided an excellent customer service. More
Harolyn was very friendly and knowledgeable. Great service. I live out of town and didn't have anyone that could pick me up while recalls were being addressed so an uber was furnished to and f Great service. I live out of town and didn't have anyone that could pick me up while recalls were being addressed so an uber was furnished to and from dealership. Really appreciated that service. And I love my KIA! More
Holly Newberry was nothing less than professional start to finish. Completely satisfied, exceptional service overall. to finish. Completely satisfied, exceptional service overall. More
Very helpful and goes above and beyond for customers. She makes sure you are taken care of She makes sure you are taken care of More