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Dennis Eakin Kia - Service Center

Killeen, TX

4.7
400 Reviews

400 Reviews of Dennis Eakin Kia - Service Center

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September 24, 2024

Communication was poor. I had to initiate communication with the service department and was given multiple timelines for return calls that were not adhered to. After having More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harolyn Humphrey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We understand that communication issues and the delay with your Lyft service were frustrating, especially when you needed your vehicle for your children’s soccer games. At Dennis Eakin Kia, we strive to provide timely and effective service, and your input helps us improve. Please feel free to contact us directly so we can discuss your concerns further and work towards fixing the unresolved concerns with your vehicle. Your satisfaction is important to us, and we hope to restore your trust in our services. Sincerely, The Dennis Eakin Kia Team

September 23, 2024

Quick to get our vehicle in for service and stayed in touch with us during the process. More

by tdvaughan83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Far better service experience than I would get at a competing dealer. Service staff was extremely accommodating, and service was completed much faster than I was even expecting! More

by WESTON.V.HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2024

Harolyn was very nice and welcoming. She always assist me whenever I have to come to the dealership and I enjoy her service. More

by braxtontyri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Harolyn, was awesome and very knowledgeable, customer service is Excellent! Looking forward to working with her my next service visit! Thank you Harolyn!!!!! More

by PIERCETIESHA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sannicolas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Bonheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Always attends me with a smile. Quickly ordered the missing parts of my one year old car that flew away while driving. More

by luis.martinezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sannicolas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff San Nicolas
September 22, 2024

Very good. She was very nice, respectful, and professional. Took the time to explain everything and provided an excellent customer service. More

by elvia19892106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dom Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Harolyn was very friendly and knowledgeable. Great service. I live out of town and didn't have anyone that could pick me up while recalls were being addressed so an uber was furnished to and f More

by millerj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Holly Newberry was nothing less than professional start to finish. Completely satisfied, exceptional service overall. More

by maaj1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harolyn Humphrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2024

Very helpful and goes above and beyond for customers. She makes sure you are taken care of More

by shameka.pinckney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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