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Dennis Eakin Kia - Service Center
Killeen, TX
400 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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400 Reviews of Dennis Eakin Kia - Service Center
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September 27, 2024
This dealership has been extremely helpful, providing great customer support. From the receptionist to the mechanic providing the service. great customer support. From the receptionist to the mechanic providing the service. More
by erod57
Verified CustomerEmployees Worked With
September 27, 2024
Always friendly and always fast service. Whether I require a ride or wait in the lobby they always make sure I’m taken care of. Whether I require a ride or wait in the lobby they always make sure I’m taken care of. More
by torrey.gray1
Employees Worked With
September 27, 2024
I Felt like just a number. No above and beyond service. Lunchtime just a customer No above and beyond service. Lunchtime just a customer More
by laura.aguillon
Employees Worked With
September 27, 2024
I was about 10 mins late for my appt. I live 30 mins away and under estimated my arrival time. Upon getting there I wasn’t sure WHERE to go but figured it out…this took me another 5 min I live 30 mins away and under estimated my arrival time. Upon getting there I wasn’t sure WHERE to go but figured it out…this took me another 5 mins. Once I pulled up I wasn’t greeted by ANYONE (even though a couple of workers walked past me) until my tech came out FUSSING that I was late then she went back inside. I proceeded with gathering my things then she came back out AGAIN saying if I didn’t hurry up I wouldn’t be seen. Extremely RUDE! I told her she could TAKE THE KEYS. Once inside I could HEAR HER talking about leaving RIGHT AT 5:00…REGARDLESS. Before then I didn’t know yall closed at 5:00 on Saturdays. Had I known I would have made the appt for earlier. Had some questions but didn’t asked because they obviously were READY TO GO. This was my 1st appt here with my new car. Needless to say…it was also my LAST!! I WON’T BE BACK!! My 1st impression was a bad one since the only person I talked to was my tech. I’m GLAD I didn’t get the maintenance plan this time!! Not driving that far again for foolishness. More
by denise.patterson66
September 26, 2024
Recall and repair work was completed within the timeframe they said it would. Holly was responsive to my questions and wasn’t work with. they said it would. Holly was responsive to my questions and wasn’t work with. More
by tdvaughan83
September 26, 2024
Always a great experience. Chris was the person who took my call and got me in asap. Terry helped me when I went in. He was very knowledgeable and made sure I understood everyt Chris was the person who took my call and got me in asap. Terry helped me when I went in. He was very knowledgeable and made sure I understood everything. More
by mrs.bjsims
September 25, 2024
Thank you for always getting me in for service, even though i don't use the appointment due to my work schedule. But you all take care of The Grey Ghost. though i don't use the appointment due to my work schedule. But you all take care of The Grey Ghost. More
by murphyaj4life
Employees Worked With
September 25, 2024
Denis Eakin is without a doubt the greatest dealership in all of Texas they know there stuff. in all of Texas they know there stuff. More
by cdukich
Employees Worked With
September 24, 2024
It was a great experience. Holly was extremely helpful courteous and professional. The place was clean. Holly was extremely helpful courteous and professional. The place was clean. More
by seffarah
Employees Worked With
September 24, 2024
Holly explained everything that I needed to know. She did her job very well and is very knowledgeable at it. She did her job very well and is very knowledgeable at it. More
by contreras10015
Employees Worked With
