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Dennis Eakin Kia

Killeen, TX

4.7
738 Reviews
Dennis Eakin Kia in Killeen, TX, is proud to be an automotive leader in our area. We are Veteran owned and pride ourselves on giving back to our community. Since opening our doors as one of the very first Kia dealers in the country, Dennis Eakin Kia has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Dennis Eakin Kia will get you into the car or truck you choose with professionalism and attention to your needs.
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5200 E Central Texas Expy

Killeen, TX

76543

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Showing 738 reviews

August 16, 2024

Excellent experience throughout the entire process. Harolyn made sure she answered all my questions and kept me updated. More

by shepardkj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Advisor didn’t discuss any part of the service when picking up the vehicle. Dealership has no room on the lot for cars. I had to navigate my vehicle out of a tight spot instead of getting the keys t More

by frankssr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cameron
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Fast friendly service in a timely manner. They kept me well informed with updates. Definitely would refer them to others. More

by ACORN1242003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

The dealership accommodated all my needs and worked me in to get my oil changed. I appreciate what they have done for me. More

by BOBPRYOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

I felt like the whole time it was up to me to insure my car was fixed. Also, I was never called, I was the one making all the calls from start to finish. I would also text and I would go hours without a re More

by xvx24.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willard Derowitsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel like you're the one managing communication, and we appreciate your feedback. At Dennis Eakin Kia, we aim to provide a seamless and supportive service throughout your vehicle's repair process. We encourage you to reach out to us directly so we can address your concerns and improve your experience. Your satisfaction is important to us. Sincerely, The Dennis Eakin Kia Team

August 16, 2024

Harolyn was excellent and made sure the service was completed as soon as possible. They were very busy, but still completed the work in a lot less time than I expected. I'll always use Eakin KIA for a More

by lcates105rc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harolyn Humphrey
Sep 30, 2024 -

lcates105rc responded

Great job as always!

August 16, 2024

She gave great customer service will definitely call her if I have any questions or concerns More

by lakewill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

The service was excellent. The people were very friendly and helpful. I will return for future service. More

by ssdoc78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harolyn Humphrey
August 16, 2024

Roe at the service desk was great and helpful, we will be back for future purchases and service More

by alfred15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROE, Harolyn Humphrey
August 16, 2024

Holly and manager Chris have always been great about helping with all of our issues since buying the car. The dealership is garbage. We were ripped off by our finance guy and were sold a car with multip More

by adriannat2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Dennis Eakin Kia responded

Thank you for sharing your experience, Adrianna. We appreciate your feedback regarding Holly and Chris; they strive to provide great customer service at Dennis Eakin Kia. However, we understand your concerns about the issues you've faced with your Sorento and the finance process. Your situation is important to us, and we encourage you to reach out to us directly so we can work towards a resolution. Thank you for your patience, and we hope to improve your experience moving forward. Sincerely, The Dennis Eakin Kia Team

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