Dennis Dillon Nissan

I think this will be my 2nd bad review in my whole entire life that I have left for a company. My experience has been so atrocious that I have no choice but to leave this negative review. This review is no life that I have left for a company. My experience has been so atrocious that I have no choice but to leave this negative review. This review is not based on the fact that I did not get approved. But the way I was treated during the whole process. First let me say in all fairness I should have been approved since my credit is good, and I make plenty of money. However since I was self employed I guess no bank would touch me? I can't see how out of 30 banks that suppovislvey took a look at my credit not one would do business with me? If that is the case then fine. However: Lots Of Time Wasted I spent 3 hours sitting in a chair waiting while they tried pairing me up with a loan from a bank. During that 3 hours at a couple of points I was giving false hope that I had been approved. After about an hour of waiting for banks to do checks on me Mr. Lorenzo came back with keys and said ok lets go find you a car. I test drove the one car and liked it so I said I will take this one. The second false hope was for me to sign for a payment plan that we agreed to. I signed for the 72 month plan. Then I sat there for another 2 hours wondering what was going on. If I was approved like he Mr. Lorenzo made it seem like I was then why was I just sitting there instead of driving off with my new car? Finally after sitting there for 3 hours I asked him if he could later call me with the results as I needed to get home to feed my doggie. Mr Lorenzo said he would call me. He never did. Who Likes To Be Lied To? Nobody I know... Yet I was lied to by Mr Lorenzo. Not only did he not call me back with the end results later that day like he promised he would. But the second lie would come later. In fact it took me two days to get back a hold of this car salesman. When I did finally reach him he kept giving me the run around telling me that I might be able to be approved by their special KIA program for self the employed, and that he was waiting for a call from the manager to get me set up with that. Guess what? 4 days have gone by and no phone call from him like he promised. Mr. Lorenzo kept telling me that he was working really hard to get me approved. The only thing that was worked hard was the pulling of my credit. Lots of inquires with absolutely no results. No Mr. Lorenzo you did not work hard to get me approved, you swept me under the carpet for no known reasons which is why I am leaving this bad review. I have thick skin. It would have been nice if I could have just got a NO we can't approve you rather than absolutely no communication at all, and a huge runaround. I also did not really appreciate being shown pictures of his half naked little girls with just a diaper on, on his phone. Who shows that kind of stuff to a potential buyer? I was there to buy a car not be shown pictures of his daughters. I found that this was highly inappropriate! I could have done without seeing any of that. I have never been treated with such disrespect. I cannot recommend this place to anybody. More

I would like to thank michael pullen for such outstanding service ,fred, they went out of their way to make sure that we got our truck service ,fred, they went out of their way to make sure that we got our truck More

We had been researching 2021 automobiles and loved the safety features in the new Rogue. Our research started in late August. We honed in on the new Rogue because of the advanced technology. Justin Byers safety features in the new Rogue. Our research started in late August. We honed in on the new Rogue because of the advanced technology. Justin Byers, Internet Manager for Dennis Dillon, became aware of our search and worked with us to obtain the specific Rogue we wanted. (Platinum in Champagne Silver with black). We loved our 2014 Rogue and thought it had excellent safety features. This new Rogue is an amazing vehicle! Justin has been a joy to work with and we feel more than comfortable to call on him for any questions or help. More

The salesperson was polite, knowledgeable and professional. The price negotiating was less than transparent. Largely the product sells itself. Funny the push on other products. professional. The price negotiating was less than transparent. Largely the product sells itself. Funny the push on other products. More

Lorenzo is very knowledgeable and professional. Will recommend family and friends. Stop in and see Lorenzo for all your Nissan needs. Thanks again for everything! recommend family and friends. Stop in and see Lorenzo for all your Nissan needs. Thanks again for everything! More

Great first time experience! Stacey was very kind and patient with my family and I. He listened to what I wanted and didn't try to sell me something I wasn't looking for, he even Stacey was very kind and patient with my family and I. He listened to what I wanted and didn't try to sell me something I wasn't looking for, he even stayed late and talked with us the whole time while we were waiting for paperwork to be ready. I'm extremely happy with my first car and would recommend this dealership and Stacey to anyone looking for a good experience. More

Great experience! Helpful and honest salesperson and manager. Would highly recommend Lorenzo & Tim. Car that we purchased was extremely clean and priced at a very good value. manager. Would highly recommend Lorenzo & Tim. Car that we purchased was extremely clean and priced at a very good value. More

Extremely rude. Offensive and harassing us because we wanted to sleep on it. Took a photo of us pulling away...?!?! Stay far away from here! wanted to sleep on it. Took a photo of us pulling away...?!?! Stay far away from here! More

Typical used car buying experience, go elsewhere Stereotypical used car buying experience exaggerated by a very pushy and rude finance "manager" that was essentially just a gate keeper to us leaving Stereotypical used car buying experience exaggerated by a very pushy and rude finance "manager" that was essentially just a gate keeper to us leaving the dealership in a timely manner. After spending time doing the same old song and dance over what our payments would be, down payment and after they told us they had no interest in giving us any money for our trade (this is a separate story all together not worth sharing). Basically just don't expect any honest value for your trade, just sell it private party or take it to Carmax before hand and you can actually have a value in mind. The biggest lesson I learned from all of this was to have your financing in order BEFORE you go shopping. The worst part of this whole experience was having to listen to the finance "manager" spin his yarn about people coming to their dealership all the way from Florida just to buy their extended warranty. We politely declined his options, then Gabe's entire demeanor changed instantly. He challenged why we didn't want it, we gave our reasons and he didn't look up from his terminal after that. He tossed the papers at us for us to sign, barked at us that he needed a check for the $5k, then when we were all done he didn't shake our hands, no congratulations, didn't get up from his desk, didn't even walk us out as we were the last customers in the building. I get that you were mad you didn't make a sale Gabe but it's your job, if you don't like it, try something else. Don't attempt to dictate how we should spend OUR money and for actually making our own financial decisions. Left a very bad taste in our mouth from the whole experience. Tldr: Get your financing from your bank, take your trade elsewhere. More

Got my car!!! Sean Rosado was very helpful. He made my dream car happen today. We will be back for a truck! Thank you Sean! You Rocked it Sean Rosado was very helpful. He made my dream car happen today. We will be back for a truck! Thank you Sean! You Rocked it More