Dennis Dillon GMC Sales and Service

We highly recommend GMC products.However, I concur with We highly recommend GMC products. However, I concur with another reviewer on here who stated, regarding Dennis Dillon GMC, “This place is a joke. T We highly recommend GMC products. However, I concur with another reviewer on here who stated, regarding Dennis Dillon GMC, “This place is a joke. The only thing missing from the abysmal first impression was [a] tumbleweed rolling through the empty lot.” Our experience at Dennis Dillon Dealership, purchasing a new truck after a hit-and-run, was one of the top worst business experiences we have had. R****** L**** was our salesman and was deceitful and unprofessional. When I asked him about the deceit he yelled at me and threatened me. He lied to us repeatedly. J*** L*****, the General Sales Manager, called, asked what he could do to make it right, and then when I sent the email he twisted my words to DD’s General Counsel. General Counsel took both the salesmans and GSM’s statements and responded but it was full of inaccuracies. DD changed the interest rate R***** promised, told us we could only put down 20%, and stated we could not refinance or payoff the loan until 6-7 payments were made. So, if you are offered a super special Dennis Dillon exclusive “$2,000 below invoice deal” through Dennis Dillon, I recommend you look strongly at 3 things: 1) the interest rate they give you as opposed to what you qualify for, 2) the amount you are permitted to put down, and 3) if there is a prepayment penalty. If there are no prepayment penalties, refinance immediately and put down your full deposit on the new loan at a lower interest rate. You will save thousands! The way this deal works is Dennis Dillon gets the interest payments for the first 6-7 payments. Most people don’t refinance so the bank then makes a killing on the duration of the loan until it is paid off. We simply don’t happen to be one of those people. We prefer to keep our money rather than pay it in interest. There was nothing in my paperwork, despite my salesman's insistence, that prevented us from refinancing or putting down more to lower our payments and the amount of interest we paid. So, instead of paying their ridiculous interest rate we refinanced immediately for 1.99%. Dennis Dillon did not try to rectify this situation with us. The GSM simply referred it to legal (Who does that?). Legal simply backed their sales team and his response was not only highly inaccurate but the sales responses in that document were untruthful. We returned the “Protection Package” we purchased from them as we had zero trust in DD after the way they treated us. DD refunded the full amount and considered themselves hero’s, I gather, for doing so. The disingenuous response here on Google is the same response exact same response they have given for other 1 star reviews. They state they “will use the feedback to make us better and to ensure this doesn’t happen again”. Notice, however, that others complain of the bait and switch on the interest rate, the 20% down requirement, and the mandate for 6-7 payments before refinancing. No improvement appears to have been made in these areas. If you ever go here they will ask you for a review. That is why they have so many. In our case the salesman was upset because he was pressuring us for a review and I wouldn't give it until I saw how everything played out. In short: Completely unprofessional, unresponsive to our concerns, deceptive, manipulative, and uncaring. This was our experience. Check out Yelp Reviews and the BBB complaints to see reviews that were not requested of customers. At a time when we have experienced significant heartache from cancer, medical challenges from two wrecks, a lawsuit against the general contractor who built our home (for significant damages), three totaled vehicles from careless drivers actions (In a 4mo period), having to fight insurance companies for undervaluing our loss vehicles and property, and other significant burdens - Dennis Dillon's tactics and attitude only added to that heartache. We simply wanted to buy a vehicle to replace one that was totaled. We did not expect the level of unprofessionalism from this company. STRONGLY DO NOT RECOMMEND THIS DEALERSHIP. More

Giving Dennis Dillon a one star is too much! The service department did not fix my vehicle! I was in an accident and said they could fix it. After 2 months of having the vehicle in their shop, they have me department did not fix my vehicle! I was in an accident and said they could fix it. After 2 months of having the vehicle in their shop, they have me back a dirty (broken glass all over the inside) broke vehicle when it shouldn't been totalled!!! If we hadn't got a second opinion, the botch job they did could've killed my family! Do NOT take your vehicle there for repairs! They are a bunch of dishonest slimey people! I'd NEVER buy a vehicle from them! More

Worst experience ever purchasing a vehicle. No customer service, waited hours to get into finance, got tired of sitting and was told by our salesperson to sit down, because we were making people nervous! T service, waited hours to get into finance, got tired of sitting and was told by our salesperson to sit down, because we were making people nervous! They messed up the price on a signed contract and we had to pay $5000. more. Had to return a third time to correct DMV docs. Salesperson did not know the vehicle specs and the finance department is dishonest. Will never recomend or return to Dennis Dillon. More

I had a fantastic experience buying a car at Dennis Dillon. I travelled from Seattle to purchase a used Mazda Miata. Tom, my salesman, picked me up from the airport and drove me to the dealership. The Dillon. I travelled from Seattle to purchase a used Mazda Miata. Tom, my salesman, picked me up from the airport and drove me to the dealership. The car was as advertised and was in beautiful condition inside and out. True, the financing portion was a bit slow, but well worth it in my book. Tom even called me after I left to make sure my drive home had been okay. I read so many negative reviews that I almost didn’t pull the trigger on this deal... but I’m so glad I did. From the time I called to inquire to the time so arrived at home, I was treated with professionalism and friendliness. My hunch is that the car business is so rife with unethical people, people just sort of come to expect it at dealerships. But that’s not what I found at Dennis Dillon. Great car, great price, great people, and overall great experience. Go see Tom if you want to be treated with genuineness and honesty. You’ll be glad you did! More

Yes I'm one of those guy's that would go lower than 1 star if possible. I gave these Crooks a $1000 non refundable deposit on a truck they claimed to have. However at the end of August the called and inf star if possible. I gave these Crooks a $1000 non refundable deposit on a truck they claimed to have. However at the end of August the called and informed me the truck wouldn't be delivered in time for the August rebates, ($4000.00 worth of rebates) and they weren't sure they could get the truck we ordered. I said no big deal lets just wait for the 2021 models to come out and apply the deposit to it, they said no that's not how deposits work, there not transferable. They then wanted me to come all the way to Boise and sign finance papers to get the rebates, for a truck they didn't have and didn't know if or when they could get, and then when and if it came in, to come back (a 700 mile round trip) to pick it up. I said I would be willing to do that if they would Fed-Ex the paperwork so I didn't have to make two trips, They refused, said in person only. The strange thing is, the Salesman and Finance mgr were increasingly unprofessional and condescending each time we talked. Then I got a call from the Smart talking sales boy that he found an AT4 truck that's kind of like the truck I was buying, and would I be interested in buying that truck? I said I thought the 1000 wasn't transferable, to which he replied he could talk his manager into it. I didn't know what an AT4 was so I went over to the local GMC Dealer and test drove one, I then called my sales boy and said I liked it what's the price. the price came back much higher than he quoted me on the Denali, and he claimed that was because the rebates were much lower on this model. I ended up with the local truck, (for much less, thank you National GMC in American Fork UT) and Dennis Dillon ended up with my $1000, I guess those dishonest creepy car sales boys in Boise Idaho needed it more than I did. Bottom line many many better places to do business with than these people. More

I told the. I was looking to buy a truck with larger towing capacity then what I had. They lied to me and told me the towing capacity on the Dodge Ram I bought was 10,500 pounds. While waiting to proces towing capacity then what I had. They lied to me and told me the towing capacity on the Dodge Ram I bought was 10,500 pounds. While waiting to process the loan the manager sent the salesman out to ask me if I was racist due to I was wearing a Trump 2020 hat. These people will lie to screw you any way they can. BEWARE! The manager after calling him later told me sorry what you went through but nothing we can do. He also told me they fired the salesman. I complained to BBB and they 100% lied to BBB regarding my complaint stating the salesman never said that and also they never told me towing capacity and tried saying I was interest in a 2500 pick up. Funny thing I have never even considered a 2500 and if the salesman didn’t do anything wrong why did he get fired? More

Came all the way from Cali, was well worth the trip. Great service and professional people. Eric, our sales person to Cameron finance and matt in accessories- all terrific! HIGHLY RECOMMEND!! Great service and professional people. Eric, our sales person to Cameron finance and matt in accessories- all terrific! HIGHLY RECOMMEND!! More

great Truck / Vern worst Sales Manager...Horrible Service My GM Repurchase was to be "Hosted" by Dennis Dillon....We have been working on this transaction for a few weeks with the GM Repurchase Coordinators.. My GM Repurchase was to be "Hosted" by Dennis Dillon....We have been working on this transaction for a few weeks with the GM Repurchase Coordinators...Finally all set to execute....I also gave a Deposit for a new Denali 2500 HD and scheduled time to pick it up....I spoke with Josh on 4/24 and informed him that I would be doing a cash sale....and not financing through Dennis Dillon. Once we started finalizing the paperwork, registration, etc,etc....Vern, whoever the xxxx he is, would NOT RELEASE the check that was sent by GM to me...This check had NOTHING to do with the purchase of a new truck, but solely on the Repurchase agreement..... 2 COMPLETELY separate transactions...This Jerk VERN, tells me that "we don't do cash sales"....and he would not accept the GM check signed over to Dennis Dillon, but wanted me to run around and get a cashiers check instead..... and he was under the impression that I told them the day before, when in fact I told their Salesperson Josh on 4/24, validated by the date on my check from my Credit Union....VERN is nothing more than the typical sleazy car salesman......I would love someone from the Senior Management Team team to contact me at once.....I, in good faith, waited around to counter sign the Credit Union check that i brought with me, so VERN would not have to chase me down in California for a signature.....I drove 785 miles to make this transaction happen, and VERN completely ruined your stellar reputation and opinion from a paying customer.....I should have let VERN try to get my signature after he held up my check from GM without cause. I can't wait to post these details ALL OVER SOCIAL MEDIA!.....Get ready VERN!....I'll hold my breath to see if VERN's upper Management cares to give me a call..........I also checked the box on this survey that states " I agree that GM or the Dealership can publish my response"....PLEASE DO! More

They offered me $8,000 less than what my car books for, not including a second set of brand new snow tires & other accessories. Don't waste your time with a trade with these guys! not including a second set of brand new snow tires & other accessories. Don't waste your time with a trade with these guys! More

Super Buying Experience - Mark De La Motte & Cameron Belcher The closer I got to purchasing, I noticed some unfavorable reviews on DealerRater that concerned me, so I called Mark De La Motte my salesperson to in The closer I got to purchasing, I noticed some unfavorable reviews on DealerRater that concerned me, so I called Mark De La Motte my salesperson to inform him of my concerns and that I don’t want to be haggled with, I just want to buy the truck. Mark informed me that yes there were some funky reviews, but if I was ready to purchase, to just come on in. Mark promised that nobody would pressure me. When I arrived, we filled out the application, and you told Parts and Financing what I wanted ahead of time, which made our transaction smooth. The financing guy I worked with was Cameron Belcher - A super individual who was very helpful in making this transaction smooth. I can't say anything better about this company! More