Dennis Dillon GMC Sales and Service

Wish I could give less than 1 star. Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, Dealership completely lied to me over the phone about my car being ready. It wasn’t ready for over 3 weeks! They kept saying it was here then there, just back and forth avoiding giving an answer. I ended up losing money working with them because they weren’t willing to take any blame in the matter. Josh is a snake 🐍 More

I was willing to purchase a vehicle during their clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by clearance sale. I received an insultingly low trade-in value for my truck of $900.00. They jacked me around when I wanted my keys to my truck back by offering me xx. When I received a follow-up phone call, I explained to the sales rep what I was offered and not to waste his breath. More

I had to take my 2019 RAM 3500 into service for a recall and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentione and batteries were acting up. Meet with Evan in Service at the Caldwell Dennis Dillion and he had everything checked out and serviced. I had mentioned that I was unable to get my phone to pair and work in the truck anymore too, and in past visits I was told that it was an update issue and it was nothing they could do about it. Evan however took a look at it and was able to adjust the settings to allow the phone to "mirror" in the truck again and got it working again. There is still an issue with the truck software and my phone from time to time disconnecting, But Evan was able to get my phone paired and mirrored to the truck screen again and he took the time to show my how he did it in case it happens again. He has been the best service guy I have worked with yet. I really appreciate Evan taking the time to show me and fix it. More

LIARS & THIEVES They advertise a "sale price" online with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then sudden with zero information this isn't what they are selling the vehicle for. I got pre-approval for the sales price, sales tax and doc fee and then suddenly the price increased 2k on the truck because I wasn't financing directly with them. I read other reviews they charge $1,200 for a stupid blinking third tail light and try to sneak a bunch of other things into the deal last second. They also won't work with you at all online or over the phone. They make you wait in their waiting room for hours while they don't seem to do anything at all except screw around on the price. You can't get them to put anything on paper to make sense of it all because they know their practices are illegal. Please don't be duped by these guys. Avoid if at all possible but if you have to do business with them triple check everything. More

Was looking to travel a great distance to purchase a vehicle. Sales refused to work a rough offer or answer dealer rebate questions. Salesmen were unprofessional and childish. I will never buy a vehicl vehicle. Sales refused to work a rough offer or answer dealer rebate questions. Salesmen were unprofessional and childish. I will never buy a vehicle here. More

Think twice about doing business with Dennis Dillon Aug 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased t 10, 2022 had the oil changed as usual. Jordan Becker was the service writer. He assured me I would be charged the same as always since we purchased the car at Dennis Dillon Nissan Boise. He said the computer put the incorrect charges down, but he wrote the correct amount on my invoice. This is the price I have been charged the last 6 years since I purchased the car at Dennis Dillon. Same price as several, family members have been charged as well. Aug 15, 2022 @ 9:45 am- Called in to talk with Jordan as I was charged $65.68, instead of the $33.87 which I have always been charged and agreed upon. Not a big amount but principal. Tim answered the phone and said Jordan was off could he be of assistance. I explained the problem, he pulled up the invoice and said he would take care of it today and call me back once completed. He did not call back. Aug 16, 2022 @ 8:15 am- Ronnie answered and said Jordan was with a customer. He said he could take a message and have Jordan call me right back. Aug 16, 2022 @9:45 am Wes answered and said Jordan was not in. I said Ronnie said earlier he was in and with a customer. He said I meant he was not at his desk. He wanted me to leave a message. I said I had already left a message. I assumed he was not going to return my call so I told Wes I will take care of it and cancel payment on my credit card. I guess that got Jordan’s attention. Aug 16, 2022- 5 minutes later Jordan called me back and said he had resolved the problem , and would have a credit to my credit card no later than Aug 17, 2022. August 22, 2022- No credit on my credit card and no phone call from anyone at Dennis Dillon. I have emailed and called the general manager, executive manager and service manager. None of them returned my call or email. So our family got together this weekend and determined that over the last 6 years we as a group have purchased 14 new vehicles from Dennis Dillon and have spent an average of $9,872. per year in the service department. This has ended and we will no longer do business with any Dennis Dillon establishment. We also agree with other reviews regarding the credit manger….a real jerk. More

If I could give them 0 or negative stars I would. Absolutely the worst car buying experience I have ever had. Constantly throwing different dealership requirements at you until you are backed into a Absolutely the worst car buying experience I have ever had. Constantly throwing different dealership requirements at you until you are backed into a corner and either walk away from your non refundable $1,000.00 or purchase the vehicle. They know exactly what they are doing every step of the process and to be honest its disturbing. Not sure how some of them sleep at night with their tactics! The real kicker is they require you to utilize their "preferred" bank of which they get a kick back on the interest rate. They then threaten you that you can't refinance for 6 months and even suggested that they have hired an attorney to go after people who refinance earlier. Can only put 20% down, have to finance for 72 months, have to use this bank or that bank. Do not buy from this dealership, hands down worst ever! More

Shady business practices. Making promises then when you try to return something or callback on the promise they slither their way out of it. They don’t care about burning brid Making promises then when you try to return something or callback on the promise they slither their way out of it. They don’t care about burning bridges with customers and screwing you. Watch for Josh he’s quite the slimy creature that one is. More

Basically I hate surprises… My shopping experience at Dennis Dilon GMC had multiple unpleasant surprises... 1. Ordered truck…. Signed build for $68,535…. Same price as two other dealers I researched Dennis Dilon GMC had multiple unpleasant surprises... 1. Ordered truck…. Signed build for $68,535…. Same price as two other dealers I researched…. Thought it was an out the door price except for “normal” doc fees and title and taxes…. Mentioned to my saleman Alfred that I planned on using the GMC 0% financing offer…. Then Alfred informed me of the Dillon financing option and that it would cost me $2K more if not used… that was surprise 1 2. Sent in cash offer form for my 2018 Chev Silverado 2500HD tradein on the Dillon website…. Offer came back at a little over $45K…. Sent detailed pics and specs of truck to sales team and theyu called back with an offer of $41…. I was flabbergasted... After arguing back and forth Dillon did relent to honoring the web form offer…. Surprise 2 3. At closing, I still chose the gmc 0% financing offer and expected the $2K "surcharge"…. The sales team now insisted it was $3K more…. Surprise 3 4. I chose their financing option to save the $3K and then the final write up included an additional $1,700 of previously undeclosed dealer charges…. Surprise 4... Skyler at Dillon made the financing option better with a decent finance rate and short term conditions to pay back if I wish. Still think Dillon may be standing on thin ice on the trade in sales tax issue and WA sales tax guidelines with restricting down payment to 20% and giving the difference back to the customer in the form of an "equity" check…. But I am depending they know best on that issue… I am happy with the truck and the fact the truck came in 4 months waiting, but would NOT buy from this dealer again… Poor communication and changing conditions during the sales experience... I would just choose another dealer and wait for the truck longer... More

This is 3 years post sell…find out during a trade that this dealership straight up misled my wife. I had made a mistake and had my credit file locked when they ram our credit. When we realized it, I ask this dealership straight up misled my wife. I had made a mistake and had my credit file locked when they ram our credit. When we realized it, I asked them to rerun my credit. They said they did and nothing changed but when I went to trade in 3 years later find out that they didn’t even title in my name. They put me as a co-signer and we paid higher interest, that we didn’t need to, because they were straight up lazy. I will never buy from Dennis Dillon again after they do shady finance work like this. I bought CPO so know they got dealer kickbacks and everything. And yes…my name was on the application for title. Going to talk to an attorney to see if I have a case for small claims. More