Deml Ford Lincoln Mercury

Poor service, Will not work with customers. I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but I went to view a F-150. I have a mechanical background and wanted to inspect the vehicle myself. I thanked them for the report they provided me but asked that I inspect the ballpoints with the mechanics. At this request I continually received pushback from the sales rep. After persisting that I would not buy a vehicle without inspecting it, they accommodated my request. Through the inspection the sales rep continually questioned my need to inspect the vehicle. Their report in the battery was that it was in good condition but did not hold a charge. This clearly indicates the need of a battery needing to be replaced but they would not do this. The vehicle was in good condition besides the battery and I wanted to purchase the vehicle. I was going to put down $6k on the vehicle, have all the finances arranged before leaving and come pick up the vehicle a few days later with a friend. Financing was approved and I thought I had bought a truck. This dealership however informed me that unless I picked up the vehicle the next day they would sell it to the next interested customer even though I would have money down on the vehicle and had an agreed upon purchase agreement. The problem with this is, to get the $6 I was going to sell my current vehicle that night to an arranged buyer. If they sold the vehicle from underneath me, I would be left without a vehicle. After much arguing back and forth I ended up standing up and walking out. Their comment was, "you have to work with us". Nowhere in this exchange did I feel the company was working with me. Very disappointed the dealership was not willing to accommodate my purchase agreement and plans to pick up the vehicle. Customer service was not customer focused. Their vehicle inspection passed obvious deficiencies as acceptable. More

Repeat purchase of F-150 4x4 pickup We purchased our 3rd F-150 from Deml Ford Mercury in Dec 2016. We keep returning because of past satisfaction. This dealership is very low pressure We purchased our 3rd F-150 from Deml Ford Mercury in Dec 2016. We keep returning because of past satisfaction. This dealership is very low pressure in its sales practices and we like that saies approach. More

Excellent professional small town dealership We visited other dealerships in the area and found Deml Ford to be the most sincere, honest and professional dealer of them all. We will be back for We visited other dealerships in the area and found Deml Ford to be the most sincere, honest and professional dealer of them all. We will be back for future purchases and service. We have already recommended Deml to several people we know. More

Best Place To Go Close By & Easy To Get To--Fast Friendly Service & Very Affordable. They Help Keep My Van Running Like New. Very Knowledgeable About The Repairs They Close By & Easy To Get To--Fast Friendly Service & Very Affordable. They Help Keep My Van Running Like New. Very Knowledgeable About The Repairs They Make. More

Quick, Acurate and Friendly service. Would recommend to all Purchased a used F150, very good service during both the sale and followup service. Not the lowest price (around 500 below market) but still a great Purchased a used F150, very good service during both the sale and followup service. Not the lowest price (around 500 below market) but still a great value and worth it. More

Deml Ford is a great dealership with very knowledgeable sales reps. Both Mike and Brad are very professional and thoughtful and do not try to push sales. I live in the Twin Cities where there are tons of o sales reps. Both Mike and Brad are very professional and thoughtful and do not try to push sales. I live in the Twin Cities where there are tons of other Ford dealers (one just less than a mile away) but I would drive the extra distance because I know that no other dealer will be as honest and have as much integrity as this dealership. More

Great service and very pleasant experience at Deml Ford! I traveled over 50 miles to buy my car from Deml Ford because of the great price and assistance I initially received over the phone from Brad before I traveled over 50 miles to buy my car from Deml Ford because of the great price and assistance I initially received over the phone from Brad before visiting the dealership. Brad explained on the phone that Deml Ford is no-haggle dealer and that their lowest price is listed on all of their vehicles. I did a lot of research online before I called Deml Ford, and based on the prices I saw online, I was fairly confident I would get a good price without having to go through the trouble of negotiating. When I arrived at the dealership, Mike worked with me while Brad was finishing up with another customer. Mike was very knowledgeable and courteous, and he did a great job of answering my questions until Brad could assist me. Brad then joined me on a test drive, which was very helpful since he was able to answer my questions that I thought of while I was driving the car. He was not pushy and did not come across as arrogant - rather he was very professional and helpful. It was not a high-pressured sales pitch like I have gotten at other dealers. After I decided to buy the car, the finance person did a very good job of explaining my financing options in manner that was simple to understand. Brad then showed me how to use all of the features on my car and made sure I was comfortable using everything before I drove away. I was so pleased by my experience that I still bring my car back to Deml Ford for service and maintenance. Everyone I have encountered at Deml Ford has been very kind and treats me with respect. I have always had a great experience at Deml Ford, and I have recommended Deml Ford to my family and friends. More

Stopped at Deml Ford for a specific car. A Ford Edge. These are nice cars and I could not find a better price anywhere. Well after test driving several cars we decided on a Ford escape. There was no hagg These are nice cars and I could not find a better price anywhere. Well after test driving several cars we decided on a Ford escape. There was no haggling or bartering. I always felt that my business/happiness was the most important thing. While looking we found an excellent price on a second car, and decided to buy that one too. The second car was for me. The price was awesome, $2000 less than closest competitor. But when I got in to drive to work the next day, it did not drive how I remembered on the test drive. So I brought the car in to have it checked. The service department was top notch. they had my car in and on the rack in under 10 min. They fixed the problem and had me on my way again very quickly. All at no cost to me! I am very satisfied with my experience at Deml ford and will be back again next time I buy a car. More

We went into the dealership looking for a certain car. We had talked to Brad originally (who later told us several times he was the owner), and looked for him when we got there. Apparently he was helping We had talked to Brad originally (who later told us several times he was the owner), and looked for him when we got there. Apparently he was helping another customer when we got there so we had to wait for twenty minutes to a 1/2 hour or so. No one else was available to help us. When we finally met Brad he took us out to the car we were looking at, and showed us the vehicle. So far so good. We liked the car and it looked clean so we asked to do a test drive. Before he would allow us to test drive Brad started getting very pushy, explaining that they have a one price store, and that he wouldn't allow us to test drive unless we were "happy with the vehicle's price, and would agree not to haggle with him about price after the test drive. I kind of laughed it off, but he was insistent that we had to agree on the price, being very pushy. I told him we were serious about buying the car otherwise we wouldn't have driven 50 minutes to get there. He finally agreed to let us test drive. When we asked to test drive alone he wouldn't allow us to saying that they have a policy about not allowing solo test drives (only dealership we went to that had such a policy, he said it was for liability purposes), so he rode along with us. On the test drive Brad was talking the entire time so we couldn't hear the vehicle's engine noise, or really evaluate the car. Still, we thought the vehicle would be a good fit. As we were pulling back into the dealership my wife asked if it would be ok to get the vehicle inspected, indicating that we were very interested in the vehicle. This is where things started to go bad. Brad took exception to us wanting to get the car inspected. He started acting offended and saying how dare we question him, and his integrity, that he wouldn't have bought this car unless it was in tip top shape. We explained it wasn't that we didn't trust him, but when we're spending that much money we want to make sure there are NO problems, not just rely on his word. He then said that the dealership had a policy of never letting the car off the lot, even for a pre-sale inspection. He said we could bring out own mechanic to the dealership, but that we couldn't take the car to the local service station, even if he came with us. He then belittled us for even wanting to do an inspection, acting like we were stupid for wanting to get a car with less than 50,000 miles inspected. He then proceeded to go off on a rant in the parked car about how he sells 300 cars a year, how they've been there for 20+ years, and how he has never in his entire life had someone ask to inspect a used car with that few miles sold at his store. He went on and on, and we disagreed with him on a few points about how we were spending so much money and wanted to make sure, he just couldn't see the logic. We got out of the car and he continued talking, saying the same thing over and over about how he was offended and he had never heard such a thing and how we'd be wasting our money with an inspection. He went on about how he was the owner, and how they were a top tier Ford dealer, and how he sold 300 cars a year (again!) Finally he started talking about how maybe this wasn't going to work out, and how maybe we shouldn't work together. I think this was the first time I actually agreed with him. My blood was starting to boil, and I don't usually frazzle very easily. At this point I started walking away and told him we needed to talk about it. While we wanted the car at this dealership, and it fit our needs perfectly, this dealer was rude, arrogant, and talked himself out of a sale. He was the perfect anti-thesis of someone who values good customer service. And since he's the owner I would assume that this typifies the dealership. I would highly recommend avoiding this store if you value good customer service and someone who isn't going to talk down to you and try to make you feel stupid. More