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2,462 Reviews of Deluca Toyota - Service Center
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February 13, 2025
Purchased a lifetime battery from the supposedly trusted Ocala Getter Toyota dealership, 23 months later Toyota would not honor the warranty. told me it was the warranty that could reimburse or change the b Ocala Getter Toyota dealership, 23 months later Toyota would not honor the warranty. told me it was the warranty that could reimburse or change the battery, not the dealership where I purchased the battery . I’m looking at Elder abuse here Service manager just looked at me and said it’s my problem More
by johngordonjgordon
Employees Worked With
Service manager, Ocala location
January 24, 2025
More than pleased with Cirri, she’s very professional and knowledgeable. We gave the rating of 4 stars which had nothing to do with her. Very disappointed upon check out when paying with a credit card. 3% knowledgeable. We gave the rating of 4 stars which had nothing to do with her. Very disappointed upon check out when paying with a credit card. 3% added to our already expensive bill added an additional $50. Isn’t that the cost of doing business? More
by dgsheller
Employees Worked With
Cirri
January 03, 2025
I brought my car almost 2 months ago & my check engine light came on 2 days after purchasing. Toyota says they can’t do anything about it because my car is under warranty at Hyundai BUT. I purchased a new light came on 2 days after purchasing. Toyota says they can’t do anything about it because my car is under warranty at Hyundai BUT. I purchased a new warranty from Toyota when I brought my car. The service department had my car all day they never called me & told me they couldn’t fix my car until I called them. More
by DAVISQUINTERA
Verified CustomerEmployees Worked With
Alec
December 30, 2024
The people are nice, but I have an issue with my 2023 Toyota that I identified a TSB that would address the issue. But because the issue is intermittent, they would not install the software (firmware) up Toyota that I identified a TSB that would address the issue. But because the issue is intermittent, they would not install the software (firmware) update to the vehicle. The issue involves the auto-stop function not restarting, but an error message is issued. The vehicle must be shut off, then restarted. They could have done the right thing for the customer, but didn't. The vehicle is still under warranty. It would seem that if they were genuinely service (and customer) oriented, they would have simply installed the software fix since the error had already occurred. Instead did not and we (my wife) will have to deal the the stress of the issue reoccurring and possibly having someone rear end us because of how impatient other drivers are today. Not pleased with the result. I am currently considering getting another vehicle and Toyota is not my first choice at this point. More
by glees
Employees Worked With
Service advisor and Assistant Service Manadger
December 28, 2024
the worst toyota dealer ever lets see how gettle will carry on sales highest rates on loan carry on sales highest rates on loan More
by ELYASADHA55
Employees Worked With
December 28, 2024
Requested repairs but no parts. 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto pu 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto purchases with DeLuca! More
by RJE1050
Employees Worked With
Heather Welsh, Service Advisor
December 26, 2024
Everyone was very nice and professional. Really appreciate the complementary services of nail salon and ride. Really appreciate the complementary services of nail salon and ride. More
by DANYVRF
Employees Worked With
Other Employees :
Lady at nail salon
December 26, 2024
We had a 12:30 appointment for a tire rotation and oil change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to tra change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to trade in our car which we told him right from the start was NOT going to happen. I had to get really rude with the salesperson and order him to walk away! Hopefully the new owner can get this shoddy service department straightened out. More
by sevencedars
Employees Worked With
I don’t know the salespersons name but he should be fired
December 22, 2024
Advisor was wonderful, but waiting time was a lot longer than normal-- a solid 2 hours. Also, driver's seat was lowered, which was fine, but I could not raise it again. Because of time constraints and trave than normal-- a solid 2 hours. Also, driver's seat was lowered, which was fine, but I could not raise it again. Because of time constraints and traveling until the end of the year, I could not go back to have the issue addressed. More
by EJBM1120
Employees Worked With
Heather
