Delray Hyundai

After the initial appointment for service was made with my first phone call, every call from that point on was answered by a voicemail recording. Every call. When they did return my calls, it was always 3 my first phone call, every call from that point on was answered by a voicemail recording. Every call. When they did return my calls, it was always 3 to 4 hours after my initial call. Sometimes it wasn't until the next day. The initial purpose of the service was for two upgrades or recalls. After the mechanics checked it over, we received notice via email that a number of things needed servicing, one being two new tires for the front. We approved brake work, two tires, which included balancing and alignment. This cost us over $2,300. We returned to pick up the car and while driving home noticed the car pulled to the right when letting go of the steering wheel. This did not occur before having the new tires installed. After several voicemail calls; I never called once and had someone pick up the phone and say hello, we returned the car to have the alignment looked at again. With a number of other voicemail calls, we returned, picked up the car and again, while driving home, it began drifting to the right. Once again, after more voicemail calls, we received a call asking if we could drive the car with the mechanic in the car to make sure it drives okay. This mechanic was the first person to talk to me that sounded like he knew what he was talking about. I wish I could remember his name. He said he was the foreman of the service shop, I think. The drifting did improve and the mechanic stated he had adjusted the frame? I've never heard of this. I had done some research on what problems new tires might present. There is a term called "tire conicity", where a properly inflated tire causes a vehicle to pull to the right or left. This is a manufacturer defect, which is covered under their warranty. This possibility was not even considered during the week long struggle to correct the pulling problem. Even though it doesn't seem to pull as much, we are not satisfied with the service we received. We will not be returning to Delray Hyundai for any reason. This was the worst vehicle service experience I have ever dealt with. The personnel was nice enough but it is a broken system. Hours waiting on a return phone call, hours waiting for service. Someone needs to go back to the drawing board and fix your vehicle servicing system. More

Pretty seamless lease process. Sarah and Mario were very professional. I would highly recommend them. Sarah and Mario were very professional. I would highly recommend them. More

Salesman Sal Pilato was attentive and informative. He did a fine job in expediting the sales process. Highly recommend him. He did a fine job in expediting the sales process. Highly recommend him. More

This dealership is very unprofessional. Do not buy a car from here. We have been trying to work with them on getting our license plate for our new car for over a month and no one will give Do not buy a car from here. We have been trying to work with them on getting our license plate for our new car for over a month and no one will give us a straight answer or actually even answer us at all. Stay away folks. They don’t know what they are doing and you will spend so much time and energy trying to correct what they did wrong. More

My advisor was Eric Daniel I wouldn’t recommend to nobody to work with this guy Very unprofessional, not interesting to do his job I went there to do regular maintenance to change the oil and do ro nobody to work with this guy Very unprofessional, not interesting to do his job I went there to do regular maintenance to change the oil and do rotation the tires which he did but for my additional problem he wasn’t interested to work with me and then he said you have to schedule again. It was just a simple thing to do it but he don’t wanna do nothing He will start doing the confrontation about my problem with me and I didn’t have a choice. I had to reschedule my appointment for that problem for next year January 5. I’m very surprised way how I was traded over there very poor More

Service was great! Mauricio was a big help and made it easy to purchase my new car! Mauricio was a big help and made it easy to purchase my new car! More

Ever so professional, kind, timely and accommodating! I bought a 2023 Tucson back in March, was totaled in October. I didn’t hesitate to go back to Sarah, my original salesperson, but she was busy at the I bought a 2023 Tucson back in March, was totaled in October. I didn’t hesitate to go back to Sarah, my original salesperson, but she was busy at the time, so she recommended Sal to me in her stead. I was just as pleased with Sal, as I was with Sarah! I’ve not encountered a bad or poor experience or interaction in the many times I’ve visited this dealership…definitely my go to dealer and salespeople when car shopping!! More

I had been to ~5 other dealerships before coming to Delray Hyundai. I am so grateful to have ended up here. Everyone was super nice and accommodating. They made sure I was able to walk out with what I Delray Hyundai. I am so grateful to have ended up here. Everyone was super nice and accommodating. They made sure I was able to walk out with what I wanted at the price I wanted. A big thank you to Alan and Cody! More

My husband and I purchased an Ionic5 yesterday at the Delray Hyundai dealership. Donnie was our sales person, who went out of his way to make the whole car buying experience wonderful. In The finance d Delray Hyundai dealership. Donnie was our sales person, who went out of his way to make the whole car buying experience wonderful. In The finance dept , Cody, was so helpful and made “this” experience almost painless. Tom, who was at the greeting desk, was so nice too. I’ll tell my friends that this was the best car buying experience I’ve ever had. Thank you Delray Hyundai. More

Mauricio was so kind and humble really enjoyed working with him on my Palisade purchase. with him on my Palisade purchase. More