Delray Honda

Not a very pleasant experience. I picked up a 2016 Accord Sport a few days ago. Let me start out with the fact that I am very pleased with the car and I’m glad I have it. With that s I picked up a 2016 Accord Sport a few days ago. Let me start out with the fact that I am very pleased with the car and I’m glad I have it. With that said, there were a couple of lessons I learned in the process. I had never leased a car before and decided that it was my best option this time around. I contacted 3 different dealers on-line. I checked out their internet pricing and chose the best deal to start with. I visited the Delray Honda and looked at the various colors in their Sport inventory. I obtained a printout of the pricing and what it would cost me OTD. I spoke with a salesman and told him I’d be in touch. I then contacted the other two dealers with the price I got from Dealer #1 and asked if they could beat the offered price. Dealer #2 responded that they would beat the price by $100. Shortly after that, Delray Honda called and asked if I was still interested in the Sport. I told him I was, but that Dealer #2 undercut Delray Honda’s price by $100. The salesman asked, “What if I can match the lower price?” I told him I’d still go to Dealer #2 since their first price was lower, whereas Delray obviously didn’t give me their best price since they were now lowering the costs. The salesman asked, “What if I can beat the lower price?” I told him that I would then buy from him. They lowered the price by another $100. At Delray Honda, I completed all the tiring paperwork and jumping through hoops. I was then sent to the Finance Manager to finish the deal. He typed and typed and I signed too many sheets of paper. The Finance Manager (Robinson) then went over the costs. He said that I would be paying $2200 in various charges up front. WHAT? I asked the Finance Manager to itemize these $2200 charges. The two largest were $795 for “dealer prep”. I told him to stop. I explained that “dealer prep” was supposed to be already included in the bottom line price I was given by the salesman. The finance manager began to double-talk about “that was with a sale, not the lease. Blah blah blah. I told him about Dealer #2’s offer and that INCLUDED “dealer prep” and the price that was beaten should have also included those charges. I told the finance manager to just stop the deal and that we were going to have to do it all over again. The finance manager said (and I quote), “Oh, well if they didn’t tell you about it, I’ll just take it off.” Just like that $800 gone. The next highest charge was $595 for the Honda Leasing. WHOA! How can they charge me to lease their car? The lease was supposed to be Zero-Down. If they charge me $595 to lease the car, then it’s not zero down. I told the Finance Manager to call the salesman and the sales manager to his office because this was a bunch of crap. The finance manager said (and I quote), “Oh, well if they didn’t tell you about it, I’ll just take it off.” Just like that, another $600 gone. Had I not said something, I would have been paying $1400 MORE for my car than I had agreed on. I believe these charges are just a fast track way to get more money. I wonder how many people just pay and never question these obviously ridiculous charges. I would have been willing to walk on the deal if the manager would have insisted on the charges. As simply as they were dropped just goes to show that they were bogus. The following morning, I found a small dent above the right rear wheel. The light had to hit it right in order to see the crease. When I returned the Accord to Delray, the salesman said he’d have to get “his boss” to check out the damages. The salesman returned with another man and the other man looked at the dent and said, “Perfectly at door height.” I looked at him wondering what he meant and he asked if I had taken the car to Publix. I told him the car had 42 miles on it and that it had only traveled from Delray Honda to my driveway and back to Delray Honda. He then said, “I wonder how the prep guys missed it.” I then told him how the prep guys missed an entire side of staining that required kerosene and how they nicked the pin stripping that had to be replaced. This “boss” was definitely trying to place the damage on my time and not when I received the car. I did not appreciate this inference or his attitude. I was given an appointment time to return the car for the repair. The salesman, Fred Ullman, was very gracious and polite. He made every effort to make my car buying experience as comfortable as possible, even offering to buy me lunch when the process lingered on far too long. I was pleased with the salesman and he ended up being the only shining light in this whole saga. I returned the car and the repair was made. I hope that will be my last visit to Delray Honda. According to various Honda forums, on line, my experience was not all that rare. If so, Honda needs to clean up the problems that buyers are experiencing. More

Why I bought a Honda I walked into your dealership after going to Toyota (bad experience) and met AJ Leviy as soon as we came in. He sat down with pad and pen and asked us I walked into your dealership after going to Toyota (bad experience) and met AJ Leviy as soon as we came in. He sat down with pad and pen and asked us what we were looking for. After this, we decided on an Accord. Going over the features of the three of them we decided on the EX-L. AJ walked us through the differences between them and found the one we wanted in the rear lot. He was one of the most professional salesman we have encountered over the years and we will never hesitate to recommend your dealership and AJ levy More

Fantastic Service The moment we came through the door Shane greeted us with a smile and asked how he can assist us. No waiting, no standing around to be assisted - we f The moment we came through the door Shane greeted us with a smile and asked how he can assist us. No waiting, no standing around to be assisted - we felt in good hands immediately. The entire process - from picking a car and going on a test drive to financing(John was great!) and all other paperwork, we never felt pressured but actually supported. Everybody we encountered in the process was awesome and did their best to help us - we really felt that they actually cared! Even my wife who absolutely hates car shopping had a great experience and had nothing but the best to say about Delray Beach Honda. We will be back, that is certain! More

First time ever that I never had a problem buying a car. When I showed my dad the car he was thrilled more than I was with everything in the car. When his lease is up on his Lexus he will lease a Honda. When I showed my dad the car he was thrilled more than I was with everything in the car. When his lease is up on his Lexus he will lease a Honda. More

First new car Travis was always ready to help or find us someone who would help us throughout the buying process. Carlos assisted us as well (with Travis) and was v Travis was always ready to help or find us someone who would help us throughout the buying process. Carlos assisted us as well (with Travis) and was very knowledgable and polite. Gary in finance worked with us until we found a way to get the rate we needed. More

Happy Nerw Honda Owner I received an excellent deal on a 39 month lease for a new Honda Civic EXL. My salesman, Norman Meisenberg, was very courteous and helpful, and I tru I received an excellent deal on a 39 month lease for a new Honda Civic EXL. My salesman, Norman Meisenberg, was very courteous and helpful, and I truly appreciated his delivering the car to my doorstep! More

No shenanigans I will be back in 36 months at lease end. I called looking for a vehicle. Confirmed they had it. Said what I wanted and got exactly that. No games. Ca I will be back in 36 months at lease end. I called looking for a vehicle. Confirmed they had it. Said what I wanted and got exactly that. No games. Carlos Orejuela has my loyalty and so does Delray Honda. To quote the Schwarzenegger "I'll be back." More

Best buying experience I've ever had I drove 120 miles to buy from Delray Honda because the were willing to work with me over the phone before I came in. When I arrived, the car was ready I drove 120 miles to buy from Delray Honda because the were willing to work with me over the phone before I came in. When I arrived, the car was ready and the deal closed in about an hour. People hate to sit in a dealership for 4 hours to buy a car. They made it easy. More

Great experience!! I've been to multiple car dealerships and never received such great service then at Delray Honda. Peter Blatte was my salesman and he was very patient I've been to multiple car dealerships and never received such great service then at Delray Honda. Peter Blatte was my salesman and he was very patient and kind. He went above and beyond out of his way to make it an easy car buying experience. I highly reccommend Delray Honda! More

Great Experience I have been dealing with Delray Honda for over 10 years having my Honda Accord serviced. It has always been a great experience. When it was time to b I have been dealing with Delray Honda for over 10 years having my Honda Accord serviced. It has always been a great experience. When it was time to buy a new car, I tried their sales department. From the moment I pulled into the lot I was greeted by Peter Blatte who showed me where to park my car and then he quickly introduced himself to me. Peter was very professional in his approach to see what I was looking to buy. I ended up buying a Honda CRV EX L. Peter made sure the whole process was done efficiently and that I was happy. I also met with Sam Pola who was equally nice and professional. Overall, it was a great experience. More