Delray Honda

I have never been to this dealership before , and I was impressed by how professional my salesman , and your staff treated me. impressed by how professional my salesman , and your staff treated me. More

Efficient, clear, straightforward, and trustworthy. Special thanks to Nick Orlando for making the vehicle delivery super convenient. Special thanks to Nick Orlando for making the vehicle delivery super convenient. More

Ed Haddad proved to be an excellent salesperson and a pleasant Honda representative. The buying experience was a positive one. pleasant Honda representative. The buying experience was a positive one. More

Good experience and Lori Russo was outstanding. I would buy another vehicle again. The only thing I can criticize is not enough models. I would buy another vehicle again. The only thing I can criticize is not enough models. More

Customer Relations Department Delray Honda 2500 S Federal Hwy Delray Beach, FL 33483 Subject: Formal Complaint Regarding F&I Manager, Brandon Garland Dear Sir/Madam, I am writing to express Federal Hwy Delray Beach, FL 33483 Subject: Formal Complaint Regarding F&I Manager, Brandon Garland Dear Sir/Madam, I am writing to express my extreme dissatisfaction and disappointment with the abhorrent customer service experience provided by your Finance and Insurance (F&I) Manager, Brandon Garland, during my recent visit to Delray Honda. The incident occurred on July 27th 2023 when my mom her brother and his wife and I visited your dealership to purchase a vehicle. Throughout the car-buying process, we were hopeful of receiving courteous and respectful treatment from your staff. However, our interaction with Brandon Garland left us feeling like second-class citizens. Not only did he fail to display the basic principles of customer service, but he also exhibited a level of rudeness and disrespect that is entirely unacceptable for any establishment that claims to value its customers. Our grievances with Mr. Garland's conduct are as follows: Lack of Customer Service: When they told us the vehicle we came to see was sold we asked to see the manager, Mr. Garland came outside and made a statement at irretited the life in me. “We are in the business of selling cars, that is what we do.” I told him we drove over 64 miles to this dealership because the sales person Travis told us he has eyes on the car. As soon as he came outside he seemed disinterested in assisting us with our purchase. He made no effort to understand our predicament or provide suitable alternate options, demonstrating a clear lack of interest in providing quality customer service. Rude and Disrespectful Behavior: Mr. Garland's tone and body language throughout the interaction were condescending and disrespectful. He spoke down to us, making us feel insignificant and unworthy of his attention. This type of behavior is not only unprofessional but also damaging to your dealership's reputation. Inattentiveness and Neglect: Brandon Garland appeared distracted and disengaged during our conversation. It was evident that he was more interested in rushing through the process than ensuring that we made an informed decision about our purchase. Failure to Address Concerns: When we attempted to voice our concerns, Mr. Garland brushed them aside and failed to provide satisfactory explanations. He seemed uninterested in addressing our queries, which left us feeling ignored and unheard. As customers, we deserve to be treated with respect, dignity, and attentiveness by your dealership's staff. The experience we encountered with Mr. Garland is utterly contrary to these principles and has left a lasting negative impression on us. In light of this unfortunate experience, we sincerely hope that Delray Honda takes this complaint seriously and investigates the matter thoroughly. We expect appropriate corrective actions to be taken to ensure that no other customer has to endure such treatment in the future. In order to regain our trust and confidence in your dealership, we request the following: An official apology from Brandon Garland for his behavior during our visit. Re-training of Mr. Garland in customer service and communication skills. Assurance that all staff members, including F&I managers, will adhere to a higher standard of professionalism and courtesy when dealing with customers. A follow-up call or email from the Customer Relations Department to address any remaining concerns and to provide assurance that corrective measures have been taken. We sincerely hope that Delray Honda takes this matter seriously and endeavors to rectify the shortcomings in its customer service department. As prospective customers, we came to your dealership with trust and hope, and it is disheartening to have our expectations shattered in this manner. We trust that you will address our complaint promptly and take appropriate steps to prevent similar incidents from occurring in the future. We look forward to hearing back from you More

Easy drop off for routine maintenance. Very well organized and helpful staff. Gwen was very professional. Very well organized and helpful staff. Gwen was very professional. More

Jonas was great. No pressure at all. The process was easy and stress free. We wouldn’t think about going anywhere else. No pressure at all. The process was easy and stress free. We wouldn’t think about going anywhere else. More

Lexi, who answers the phone on the service line, was excellent at clarifying what was needed for my car when the maintenance minder came up. She properly scheduled a visit with Jeff Hernandez as the ser excellent at clarifying what was needed for my car when the maintenance minder came up. She properly scheduled a visit with Jeff Hernandez as the service advisor. Jeff is always on top in explaining the details of the service to be done and arranging all the details with staff in timely fashion. Always a pleasure to have contact with Lexi and Jeff when service is needed. More

Everyone was Very helpful and polite. The process was stress free. Staff was not pushy at all. The process was stress free. Staff was not pushy at all. More

I was very happy with the performance of our sales representative. Jonas handled the sale and the trade. He managed to do the transaction on a time restraint. Most of all my wife is very happy with th representative. Jonas handled the sale and the trade. He managed to do the transaction on a time restraint. Most of all my wife is very happy with the car, which makes me even happier. More