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442 Reviews of Delray Buick GMC - Service Center
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March 08, 2017
A very stressful and disappointing experince! I found the service representative to be rude, incompetent, and chauvinistic. Communication was nonexistent; and he lied to me. The service director w I found the service representative to be rude, incompetent, and chauvinistic. Communication was nonexistent; and he lied to me. The service director was apologetic to my face; but I believe he too lied to me, changed the tires on my vehicle, and cheated me into purchasing two new tires. Service that should have been completed within 1 to 2 days, took a total of 12 days (in and out three times in two weeks). And one of the initial reasons for the scheduled appointment (replace a driving light), was never addressed. When I requested a loaner car, I was denied. My husband had to call and demand a car. Needless to say, my husband and I will be investigating other dealerships to purchase our next car. More
by dissatisfied
Employees Worked With
Bob (Service Manager), Mark Willis
November 04, 2016
Outstanding Service Thank you for Fernando for making car buying such a breeze for both my family and I. It was a pleasure, glad we came in. Thank you for Fernando for making car buying such a breeze for both my family and I. It was a pleasure, glad we came in. More
by DaughterOfChrist
Employees Worked With
Fernando Pagan
September 16, 2016
horrible service department I had the worst experience ever at this dealership service department. My service guy was very rude, very unprofessional, and had a don't care attitud I had the worst experience ever at this dealership service department. My service guy was very rude, very unprofessional, and had a don't care attitude, and I was charged a $150.00 dollars for nothing. I will never go to this dealership service department again. VERY POOR SERVICE More
by Robin
Employees Worked With
Allan Wolfson
August 31, 2016
Above & beyond Brought my Regal in for service . As always the personal attention I received from the salesman Daniel Fielder was above & beyond any service I have Brought my Regal in for service . As always the personal attention I received from the salesman Daniel Fielder was above & beyond any service I have at at any dealership , he treats me as if I own the place , I could not be any more pleased. More
by Regal proud
July 26, 2016
Great Place to do business The team has consistently provided my wife and I with excellent service. From the purchase/lease through to repairs and accident damage the Team @ bui The team has consistently provided my wife and I with excellent service. From the purchase/lease through to repairs and accident damage the Team @ buick have been on point. I really enjoy speaking with people that know their job, have pride in their work and have years of experience under their belt. I actually smile when thinking about taking my buick enclave in for service! Mark is my account rep in the service dept. Thank you! More
by mfg614
Employees Worked With
Mark Willis, Fernando Pagan
July 02, 2016
Excellent service From Robert sengelman and all the Managers and the service department Mark Willis I would definitely recommend this dealer because of the great team From Robert sengelman and all the Managers and the service department Mark Willis I would definitely recommend this dealer because of the great team More
by Rodolfo
Employees Worked With
Other Employees :
Mark Willis, Tony Eroglu, Jacqueline Barlow
May 13, 2016
ABOVE AND BEYOND! my car was getting old and i was eyeing that new buick convertible so mark willis who normally services my car set me up with dan. Mark was awesome my car was getting old and i was eyeing that new buick convertible so mark willis who normally services my car set me up with dan. Mark was awesome and always goes over the top to help me with my service needs and dan was awesome helping me set up my new car he even sat on the phone with on star and me for over 45 minutes just to get it set up! More
by mich232
May 10, 2016
Great service department, finished on time with a free wash First time having our Yukon Denali serviced at this dealership. Great experience, great service and the staff were all very professional. We will alwa First time having our Yukon Denali serviced at this dealership. Great experience, great service and the staff were all very professional. We will always be bringing our Yukon here. More
by Digges Family
Employees Worked With
Brian Crystall
May 04, 2016
These guys are awesome. Been here a few times and always treated with respect and patience. Brian Crystal is great. Never feel rushed or pushed into unnecessary repairs. You Been here a few times and always treated with respect and patience. Brian Crystal is great. Never feel rushed or pushed into unnecessary repairs. You can feel confident that you're getting good the best most honest service. Sales department is also top notch. Recently leased a new Acadia and was able to beat a competitive price by almost 10%. Thomas West took the time to understand what we wanted and made it happen. Quick and painless. More
by Dan Castrillon
Employees Worked With
Thomas West, Brian Crystall
April 20, 2016
Very pleasurable experience! Mr. Knox was very knowleable and courteous. My wife and I greatly appreciate Jeff and the staff of Delray Buick. We have referred several of our. Frie Mr. Knox was very knowleable and courteous. My wife and I greatly appreciate Jeff and the staff of Delray Buick. We have referred several of our. Friends because of the customer service! More
by Vbinbica
Employees Worked With
Jeff Knox
