Delray Buick GMC - Service Center

sdervice dept Mr Jackson keep me inform of what they were doing with my truck in how long it would take. delray GMC service dept is the best Mr Jackson keep me inform of what they were doing with my truck in how long it would take. delray GMC service dept is the best More

Outstanding Service Advisor The service department staff and service advisor Alan AJ Stefanic at Delray Buick GMC provided me with outstanding customer service on my Buick LaCros The service department staff and service advisor Alan AJ Stefanic at Delray Buick GMC provided me with outstanding customer service on my Buick LaCross.on June 14th 2018. Thank you AJ Stefanic for going over and above expected service on my car, C. Morra More

Awesome service My experience overall was great. Employees were very nice and helpful and the receptionist Chantal was exceptional and gracious. I highly recommend th My experience overall was great. Employees were very nice and helpful and the receptionist Chantal was exceptional and gracious. I highly recommend this place. -Rosie E. More

Great Service My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful My grandma brought her vehicle in without an appointment and they took her right in less than the promised hours. Every one was friendly and helpful even the Service Manager checked on us if we've been helped. Thank you for taking good care of my grandma. More

EXCELLENT SERVICE I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and eve I would like to thank the entire Service Department for their professionalism in handling with customers. I walked in without any appointment and every advisors were very busy, the Service Manager got up and helped me. I had an oil change done and just regular maintenance. I was out there less that 2 hours and the car was cleaned. I will definitely recommend this dealership to my friends and family. More

Exceptional service As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always a As always, whenever I go to Delray Buick I get exceptional service from my salesman Fernando Pagan and my service advisor Bob Heinsohn. It is always an easy experience which is why I still get my 2009 Pontiac serviced there. More

Oil Change on New 2017 Terrain Denalli VIN: 2GKALREK6H61978 When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, F When showing up for my appointment today (5/11 @ 9am) for an oil change/first service at Delray Buick GMC, 2400 South Federal Highway, Delray Beach, FL, I was told they would not provide the oil change & service included in the purchase of my 2017 Terrain from GMC. The reason I was given was due to the Oil Life remaining percentage was 42% even though there was 5,000 miles on the odometer. The service writer told me it has to be 20% or lower before they would provide the oil change under the GM program, but if I wanted the oil change I would have to pay for it. I made the point that the Oil Life Percentage can be reset to 100% by mistake when you reset Average MPG or Speed percentages. And I might have done this in error. The service writer said that if he would process the claim GM and Delray Buick/GMC would come back to him and take it out of his pay ......... what a bunch of xx..... and a waste of my time! I simply drove down the road 10 - 15 minutes to another Buick/GMC dealer and received great service without the xx........ This dealer provided me the oil change/service under the GM program at no cost to me. Guess what dealer I will use when I purchase another vehicle? 2017 Terrain VIN: 2GKALREK6H6197886 More

Amazing friendly service at Delray Buick GMC. We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. H We took our 2011 Enclave in for service and decided to go into the showroom to see what was new for 2017. There we were approached by Jordan Schear. He asked he could help us and I told him we were just looking while we were waiting for our car to be serviced. That's when I spotted an Envision on the floor and started asking Jordan a few questions about it. He was very knowledgeable about the vehicle and asked if we wanted to test drive one. We took it for a test ride and were quite interested in the vehicle. Jordan worked numbers with us and explained the benefits of leasing vs. buying. After our conversation with Jordan, we decided we wanted to lease a new Envision. We are totally happy with the way we're treated as a valued customer by everyone we encountered. It is the first time buying or leasing a new vehicle where the whole experience was a relaxed comfortable encounter. I would highly recommend anyone to go in and speak to Jordan whenever you want to look at a new vehicle. More

Service Department After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle wa After having a bad experience at first contact, these guys really do seem to care about customer service. I had multiple issues with how my vehicle was returned to me after a service call. They validated my concerns instead of dimissing them and offer to take the necessary steps to correct a defect even though the issues I was having with the service department was proven to not be their fault. I apologized to the owner for being wrong and told them that I did not want them pay for anything that they didn't do. Seems it came down to a manufacturing defect. I was extremely impressed towards the end on the way it turned out, even though it may cost me some money to fix the issues. Thanks for listening. More