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Delray Buick GMC - Service Center

Delray Beach, FL

4.7
442 Reviews

442 Reviews of Delray Buick GMC - Service Center

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December 30, 2023

Excellent communication and vehicle was fixed and delivered clean. Frank kept me updated on status along the way. More

by DOUGSHIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michail Diduch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Delray Buick GMC responded

We're glad to know that Frank and the team at Delray Buick GMC kept you well-informed throughout your service visit. Thanks for sharing about your experience, we appreciate it!

December 30, 2023

Scott was thorough and gave me a clear understanding of what my vehicle needed to get it back into top working conditioning. I appreciated his timely follow up and follow through. Also a great sense of hum More

by billstorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Delray Buick GMC responded

We're glad to know that Scott was able to provide you with a clear understanding of your vehicle's needs and made the conversation enjoyable at Delray Buick GMC. Thanks for appreciating his efforts!

December 28, 2023

Service employees are excellent! Front of the house (sales) are average at best. General manager follow up was appreciated . More

by JOHNFVERDERAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Schear
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Hathhorn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Delray Buick GMC responded

John, we appreciate your feedback and are glad to know our service team met your expectations at Delray Buick GMC. We'll take note of the areas you mentioned for improvement. Thanks again!

December 24, 2023

All was great from the beginning to the end Quick and in and out with reasonable wait time More

by Kathieh24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Delray Buick GMC responded

Thank you for choosing Delray Buick GMC, we appreciate your positive feedback!

December 22, 2023

Everything went very smoothly. Everyone was helpful and my work was done properly and expeditiously. I’ve never had problems having my truck service there. More

by Heyciv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Delray Buick GMC responded

We're glad to know your truck service at Delray Buick GMC went smoothly and efficiently! Thanks for trusting us with your vehicle. We look forward to serving you again in the future!

December 21, 2023

Scott is always great to work with and takes his time to explain in detail what’s going on throughout the process. More

by geraldmbi
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Delray Buick GMC responded

Gerald, we're glad to know that Scott has been helpful and informative during your visits at Delray Buick GMC. Thanks for the positive feedback!

December 17, 2023

The service rep was very nice to me and very helpful. Sadly, I forgot his name, but he was working last Saturday. More

by ATOZGUNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michail Diduch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Delray Buick GMC responded

We're glad to know you had a positive experience with our service rep last Saturday at Delray Buick GMC. We appreciate your kind words and look forward to assisting you again in the future!

December 16, 2023

It was great! I will recommend them to everyone who’s looking for a car or SUV. The entire dealership was wonderful to me More

by MICKEY8548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Schear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Castagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michail Diduch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Destiny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fielder, Michael Magyar, Janet Castaneda
Jan 10, 2024 -

Delray Buick GMC responded

We're so glad to know you had a great experience at Delray Buick GMC! Thanks for recommending us and we look forward to serving your friends and family in the future.

December 16, 2023

Did a good job getting me in and out! Technicians could not figure out why my rear camera was not working improperly. I had it in your shop 4 times in about 6-8 months before they finally More

by SOLDMAN1
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bartsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Nahmod
Jan 10, 2024 -

Delray Buick GMC responded

We appreciate your honest feedback and apologize for the frustration you experienced with our service department. We're glad to know that Rick provided excellent pick-up and delivery service, though! If there's anything else we can do or any other concerns you'd like addressed, please don't hesitate to reach out to Ralph directly at Delray Buick GMC.

Jan 11, 2024 -

SOLDMAN1 responded

I don't feel your technicians who worked on my rear camera and then found out it was a monitor problem after 6-8 months deserve 5 stares! I repeat, Ricks service was excellent!

December 14, 2023

Quick accurate service. Nothing but the best for my GMC. Will be back for the next oil change. More

by ANDREA.MANCINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Heinsohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Mullane
Jan 10, 2024 -

Delray Buick GMC responded

We appreciate you choosing Delray Buick GMC and for sharing this feedback with us! We strive to deliver top-notch service every time and we look forward to working with you again in the future. Safe travels!

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